Qdos Contractor Reviews 153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, efficiency, and helpfulness. Customers highlight the excellent customer service, noting that interactions are pleasant and productive, with staff taking the time to explain things clearly and ensure satisfaction. The service provided is frequently described as efficient and straightforward, with many people appreciating the quick response times and the ease of the overall process. Some people also felt that the company consistently understands individual client and business needs, ensuring tailored solutions and continued satisfaction over many years.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism and helpfulness.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and easy resolution of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling online getting insurance for the first time, I was recommended Qdos. Their website was so much easier to use but I was still a little daunted. I received a phone call from Harli... See more

Rated 5 out of 5 stars

Initially dealt with via chat, Harlie was very efficient. Passed me onto a colleague who called me whilst myself and Harlie were still ending our chat. Hannah was ver personable and efficient, taking... See more

Rated 5 out of 5 stars

Spoke with Harlie over the phone today she sorted it all out , very professional always asking if I understood the fancy words & taking her time to ensure I was happy with everything . It only took 5... See more

Rated 5 out of 5 stars

Every time I have contacted them about something over the last 2 years I have been with QDOS, it has always been quick and easy. Efficient team and great customer service. Kaisey in particular was hel... See more


Company details

Written by the company

Contractor insurance at competitive premiums from self-employed contractor and IR35 legislation specialists, Qdos Contractor. Instant Online Quotes


Contact info

4.8

Excellent

TrustScore 5 out of 5

153 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great telephone customer experience

Rebecca Hull answered my telephone call and was extremely friendly and pleasant in dealing with my renewal. She was very helpful and the process was super easy.

March 18, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie provides excellent professional service for QDOS

Harlie is always very efficient in responding to my queries and always responds very quickly.
Harlie always puts in the extra effort to make sure my queries are answered and look to try to give additional information to support where possible.
Harlie is always a pleasure to work with.

January 31, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your 5 star rating and feedback, we are glad to see Harlie has been helpful throughout and I will make sure to pass on your comments!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

I received excellent service from both…

I received excellent service from both Harlie and Joanne. I was going to cancel my policy due to retiring but, first of all, Joanne sent an email advising to look again on their website and mentioned the possible problems if a claim is put through after I have cancelled. I thought about it and rang Qdos and spoke to Harlie explaining I had replied to Joanne's email but thought I should ring. I spoke to Harlie and explained, at length, about my business etc. She helped me through and I have renewed my insurance with them.

March 6, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your wonderful feedback! We pride ourselves on providing information to our customers so they can make an informed decision so I will pass on your feedback to Joanne and Harlie who supported you.

Thank you for renewing with us for another year!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie was Super Professional

Harlie was Super Professional! Thank you very much for the support.

March 6, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thanks you for your feedback, we will pass on your feedback to Harlie!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Good Service from Qdos Contractor

Harlie McKeown called to remind me about my business insurance. I was able to complete the purchase with her and it was all very efficient. Thank you.

March 4, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thanks for your 5 star rating!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Probably the best chat experience ever

Probably the best chat experience ever. Sorted within about 30 seconds. Harlie was great. Thanks

March 3, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear it! I will be sure to pass on your feedback to Harlie!

Many Thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Great helpful staff

Great help in explaining the difference in policies and options as a first time customer sorting anything like this, spoke with Harlie who was very helpful and took me through each step.

February 28, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for taking the time to provide Harlie with feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional, thanks !

February 25, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback - glad to hear we could assist!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie was very professional in dealing…

Harlie was very professional in dealing with my inquiry and the whole experience was very pleasant.

February 13, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your 5 star rating! I will be sure to pass on your feedback to Harlie.

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Great company with very nice people

I've been with Qdos for 6 years now. Taking policies and renewal process have been always easy and everytime I've needed to contact people, staff have been very supportive.

Recently, I needed to make some changes in my policies before renewing them and my account manager, Harlie McKeown was extremely friendly and helpful, explained all the details and made the changes I had requested, very fast.

It would be my pleasure to recommend Qdos and its friendly team.

February 7, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you so much for your lovely feedback! We really value customer feedback so thank you for taking the time out of your day to write so many words.

I will be sure to pass on your feedback to Harlie!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie was absolutely fantastic in…

Harlie was absolutely fantastic in dealing with my query and sorted a policy in no time at all.

February 7, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Just what we love to see!

Thank you so much for leaving feedback on your recent experience with Harlie, and I will be sure to pass on your comments.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Was a great help and very polite thanks…

Was a great help and very polite thanks Kaisey Higgot.

February 4, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! I will be sure to pass your feedback onto Kaisey.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very polite and knowledgeable,I have been with Qdos for many years now and long may it continue.

January 28, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Just what we like to hear! Thank you for your comments and 5 stars, it means a lot!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harley took me through the renewal…

Harley took me through the renewal process very efficiently and made sure I was happy with everything before proceeding to payment.

January 28, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback and thank you for renewing with us! I will be sure to pass your feedback onto Harlie.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie McKeown

Harlie McKeown was very efficient in dealing with my renewal.

January 16, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! I will be sure to pass your feedback onto Harlie.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie is an excellent communicator

Harlie is an excellent communicator, and she is in command of her brief. Clear in explanations. Wants to do the best for you. You will go far!!

January 24, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for much for your feedback, I will be sure to pass on your comments to Harlie!

Thanks for taking the time to leave her with feedback :)

Kind regards,
Qdos Customer Services Team

Rated 5 out of 5 stars

Always a great service from QDOS and…

Always a great service from QDOS and Harlie helped make the renewal a really easy process, thanks again! Highly recommended for contractors.

January 17, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback and renewing with us again! I'll be sure to pass on your feedback to Harlie too.

Many thanks
Qdos Customer Services team

Rated 5 out of 5 stars

Excellent Customer Service

I spoke with Chloe Smith, and she was super helpful and sharp; she sorted insurance out over a 15-minute call. Very productive and transparent.

January 2, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback, I will be sure to pass on your comments to Chloe!

Kind regards
Qdos Customer Services Team

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