QD Stores Reviews 

Display advertised two different Summer Body sprays at 20% off with Rewards. Nothing obviously stated the pink fragrance was not included in the offer. Generic sign on display saying Summer Beach Rewards 20% off and nothing on that sign stating Caramel only. Mix of ticketing on shelves. At till turns out only caramel is included. I asked for a refund to which I was told I would get a credit voucher. I don’t want voucher I said. Your display is not clear so the error is down to you. After sometime I was given a cash refund. On looking at the display with the manager, she still would not concede that the display was misleading and argued the sign (facing another direction) said caramel only. I said but from where I am standing all appear to be included. She just walked away.

I purchased a garden ornament windmill online as a present for my Mum, on opening this the windmill was unfortunately damaged.

Having called customer service was advised to send an email with pictures which I did.

The email was sent late Friday but by the Monday had a response from Bella apologising for this and as I’d requested a replacement confirmed that another windmill would be sent to me if in stock.

Received another windmill but this time the solar lights were not fully working, once again sent an email and a picture of the item and received another response from Bella to confirm that a new item would be sent to me.

As it had been a week since Bella’s email and I’d not heard from the courier I dropped Bella another email, once again she come back to me with a response to advised when the item had been shipped.

Item has now been received and third time lucky the item is perfect.

I work in customer service and would like Bella to be recognised for how efficient she has been with getting back to me and finally resolving the issue.

Thank you Bella for all your help with this my Mum is now over the moon with her item and this is down to you and your communication.

Normally it's handy and cheap, which in current times is handy. However, I purchased an item that transpired I didn't need to because I already had one. So I took the item and the receipt back to the store and they refused to refund me as apparently QD policy is store credit only. What a deceitful way to run a business.

That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I will never purchase from again. Christ, even amazon gives refunds

We have shopped at this store for many years and have always found their products keenly priced and good value.
However the one time we have tried to return an item for refund they have refused.these were a set of garden lights,described on the label as bright white lights which QD state were referring to the colour and not the brightness???
Any excuse I guess

So the reply from qd has taken 7 weeks and is the same story in that in their case bright has nothing to do with Brightness

Amazing customer service two days in a row. The team went out of their way to help us with purchasing numerous plant pots, plants and compost. One young lady even pushed my trolley for me. Thank you

No response from my online chat

This purchase was a gift for my aunt, it was delivered within a few days it was well packed and the family are very happy with the gift I was informed by the delivery company when they expected to arrive so I could let my aunt know all went well I would buy again from this seller.

Bella from the Customer Care team has been exceptionally helpful and informative in handling our request. One of the best customer service I’ve ever experienced.

Magic Magnetic Door Mesh Black Anti Bug Insect Fly Curtain Screen.
Utter rubbish, may as well buy it and throw it in the bin on your way home, saves the stress… it’s useless.
The magnet holders just fall apart and cannot be fixed back together.
The magnets are not strong enough to hold.
It doesn’t stay stuck to the little sticky holders.
A slight breeze and it just falls apart.
We are constantly told about a throw away culture but this is why, shops buying in and passing on garbage that is only fit for the dump.

Purchased new gazebo cover from QD as I have done every 2 years since having it. new one arrived waited to fit it when it finally stopped raining found top vent cover had been made wrongly and would not fit on 4th fitting.
have tried calling customer services 3 times and just kept getting phone cutting off after about 3 minutes tried there live chat system 5 times leaving email and phone nubers on both and have not had one reply or phone call from QD stores.
Absalutly discusting customer service and rude that they hang up on you and do not call you back would not reccomend buying anything from them or buying from them myself.

Terrible returns policy. I spent £25 on an item which is not fit for purpose and £7.99 postage. They now refuse to pay return postage. I will no longer be shopping either online or in store and will take my custom elsewhere.

Bella !!!! My new star.
Thank you so so so much for all your help ❤️

Useless website which when you do a search come up with hundreds of other items, an utter waste of time, thus we will never shop there.

I had a Birthday voucher to use and forgot to take my QD card. The staff went above and beyond to make sure I could use the voucher. Great bargains and Great staff what's not to love

Unfortunately one of our plastic boxes turned up broken at no fault of the company. I contacted them and with in 30 mins they had sorted the problem and a new one was on its way. 10/10 for the product and 10/10 for the customer service.

I’ve had the most wonderful service from QD Stores in Norwich (Anglian Square branch).

I was looking for an Ottoman with storage and had seen a great one in there yesterday but didn’t buy it because I wanted one that was brand new and boxed, not one that had been tried and tested on the Shop Floor. Went home and after much Googling and endless searching, I realised that the one in QD was actually a great price and superior quality compared to the one’s available in other stores and online outlets.

I called the Store, spoke to - Kerrie (Kerry) and Ed - they were Superstars. Helpful, professional, friendly, knowledgeable and efficient in checking whether my chosen item was still available. They went out of their way to double-check their Warehouse facility and get me a brand new, boxed Ottoman so I highly recommend them and QD Stores.

There was another lady of Asian descent, but I didn’t get her name but she was also super helpful. The Store is an absolute treasure trove of so much - food, pet accessories etc., home wares, car accessories, stationery, toys, rugs, small electricals, furniture, garden items, clothes, storage containers and so much more. It’s lovely for a “mooch around” but you are bound to buy all manner of things as the prices are so good.

just purchased a bargain sofa at Hadleigh, Suffolk store, quite helpful staff on the floor and young lad helped me to transfer it to my car, but the manager likes to show off and is quite cocky to staff and customers which I have witnessed and experienced myself on a few occasions like once during covid after I had spent well over £500 pounds on garden stuff she barked at me in front of customers when another staff member let me through another door that wasn't being used due to covid restrictions. Good store but manager needs to wind her neck in, lose the attitude and stop gobbing off to her staff and customers like she's the best thing since sliced bread, when all she is at end of day is just an employee. Other than that, its a good store, just the manager needs to have her wings clipped and be put in her place by her boss thats all. I am not the only customer that has these concerns.

Very cheery staff who take time to help and advise. Dylan was especially impressive with his keenness to help with my purchases.

Went to the store event today and thought we would have a meal at the cafe smile there as we had heard the food was good. Got to the front of the queue at 5 minutes to 3pm and were told that there was no more hot food as the kitchen was closed. Checked on the menu which states that they stop serving good at 3pm. Not impressed do not know why we were turned away but will not bother going there in the future. In my view just shows poor customer service and put a damper on the rest of the visit to the shop.

Bella from the online customer service team was very friendly and helpful. Looking forward to my Christmas tree and lights arriving soon. Thanks again, Bella!