QD Stores Reviews 

Bella from the online customer service team was very friendly and helpful. Looking forward to my Christmas tree and lights arriving soon. Thanks again, Bella!

Huge thank you to Mary Ellen at Gorleston store - couldn’t have been more understanding and helpful when I needed to exchange a faulty kettle on behalf of my elderly mum. She went the extra mile to source the right code and other staff very friendly; ‘nothing too much trouble’ Thank you so much.

I purchased a £12.99 electric kettle.Used for 2 months.Then 2 days ago it blew the electrics.
The electrician told me that the kettle was faulty and that I should return it for a refund
I did this and after some exchanges of views I was given my refund.
Very poor quality product and poor customer service.

Ordered two items online on 11th October paying "Express" delivery (meaning one week!!) . Seven days later and no sign of delivery as items not even despatched. Reason being ----- not in stock. It took my investigation to ascertain this, as no contact from QD, when would they have decided to inform me? Their excuse, items are despatched directly from manufacturer so between them, no contact with customer. Order cancelled and won't be using this online company again. Items still being advertised!!!!

Excellent customer services sorted my problem out swiftly.

All I gotta say is Lisa, fantastic manager in the cromer store..... I went there today to swap put a newland hand scanner... and Lisa was on the ball.... she even offered me a cup of coffee whilst I was on-site....

Other stores take note and follow this stores lead example.....

Thanks Lisa and I hope you don't have anymore issues with your scanners....

Ryan

In response to my recent poor review on here, the customer service person who gave me the original dreadful service. Repeated the experience by not reading my reply she requested and fobbing the issue off with the same quality of service. I am not sure why I thought it would be different!

hi
our kettle has burnt out it's only 2 months old.
qd Clacton won't exchange it or refund us.
please help I emailed QD online and no reply.
this is poor service.

Edit

I Change Stars as now been contacted and hopefully resolved when I go back soon.

Goods arrived damaged, packages inside box were leaking. Customer service did not offer apology and it was my responsibility to return the goods packaged correctly in order to get the refund! Very Poor Customer Service

Customer Service seems to be non existent. DPD crashed into the wall when delivering parcels from QD stores and DPD tell me I have to complain via QD Stores. I've called the number on the website multiple times & just had the line disconnected, I've made contact through online chat twice and no one has got back to me, I've tried the email address on the website and it is out of service. If you use them just pray that you don't need their help after spending a load of money with them because they don't want to know!

Twice I have ordered things on line for my elderly mother in law twice I had issues trying and contact the customer service department yesterday they reply to your email quickly but there help and advice is awful.family store it may be but through no fault of mine had issues with second purchase so bought in the end £25 cheaper on Amazon

Bought a Solar Buddha Water Fountain and I Love it!!
It was reasonably priced, easy to set up and looks so sweet in my garden.

I love QD, I forget how much until I pop back in and always end up spending far more than I intended too! 😆

Bought a storage box online from their website.

Great service and didn't wait long to receive it. Will definitely use them again

For the Halstead store, five stars. I've had some rotten experiences in shops lately. The Co op pretends you get a meal deal, then with a trick of the choices and the way they come up on the receipt, you still pay "arms and legs". In Sainsbury's, the women chat and ignore a customer who is waiting for help. In Solar, the under staffing is drastic (how do they carry on?) But in QD last week, an assistant hurried to the till when she noticed the queue began to form, rang up my items, and kindly pointed out that I have a voucher to use. Just helpful, as they all should be, but since they aren't all like that, she really stands out!

I was a bit concerned having read the reviews after I made a purchase online, but no, I have absolutely no complaint. It was easy to purchase on line, at a good price. Dispatch and delivery were both quicker than expected. So well done.

Dreadful shop, their receipt states” return goods within 30 days for a refund” this is a lie as you will get a “ credit note “ once bitten twice shy never to frequent this awful shop ever again.

We ordered 4 milan dinning chairs. On the website it says preassembled for your convience. It took 2 weeks for them to be delivered , for me to come home to find 2 huge boxes of flat packed chairs. After getting a bot as customer service and no reply from the real thing . I spent 3 hours building and leveling the chairs not easy ! Chairs arent bad . QD you are
Sort your website . If i had known they were flat packed i could of saved 20 pound a chair on another range.

Wow, I don’t know if it’s a sign of the Times but for years I do a lot of traveling throughout the state some nights I’m a pull over at the QT and I know I’m going to be in the city tomorrow nearby get a nap horrible experience Dallas highway Loop 12 408. You don’t have a problem with me by hundred dollars worth of fuel, I was informed by very rude security officer that I couldn’t sleep there overnight and then he was gonna write me up for trespass. Wow have a patriot as a customer. You don’t have a problem I just don’t need a hotel tonight. I’ve got a pull out of here very early , you have signs all over that say safe place it’s not what you do. It’s how you do it. Very very very rude officer, top-flight security disrespectful you guys are asking for trouble this situation could’ve very easily got out of control beating on my window like he doesn’t. Have a good sense talking to me like I got a tail disrespectful and I won’t buy another nickel of your gay ass or would I patronize with any company you don’t appreciate my business Mark my word you guys have been going up now are you coming down dignity and respect I don’t know if you know or not this is a Dallas Texas not the state of Georgia. It can go very bad for you here.

I have just bought a number of 110 litre plastic boxes. Based on incredible value for money I tried QD Stores. I found online ordering very straightforward, communication of the order from QD and the delivery company DPD excellent and the order received very promptly. So for this order I wouldn’t hesitate in giving QD Stores 10 out of 10.