The process of booking my appointment was easy. Really liked the pre-consult comprehensive questionnaire which meant a short targetted consult. Doctor called et the very start of the allocated hour wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well after my previous time using Qoctor which didn't go so well. I'm pleased to say that this experience was once again back to a great one. Stress free booking and the my reason for making the app... See more
Company replied
Dr Filip was great very friendly and easy to talk to. The checking out process needs improvement as it didn't give me an option to choose a time slot and I had to contact customer service via chat as... See more
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Just needed a prescription as I had left my medication back in NZ. The doctor was very approachable and friendly. Script was quickly done and immediately sent to a local pharmacy of my choice which w... See more
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Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
13K reviews
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Reply from qoctor
Hi Kathryn,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Greg,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Not enough care taken.
I asked for a certificate for 2 days and when the two days were different to what I needed, they could not be changed and I had to go elsewhere.
Not enough care was taken to make sure my needs were met and there was no attempt to adjust when I asked.
April 2, 2026
Reply from qoctor
Hi Mark,
Thank you for your feedback.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Please know that we have sent you a separate email for your review.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Stephen,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The easy access and speedy process
March 22, 2026
Reply from qoctor
Hi Lillian,
Thank you so much for your feedback! We’re thrilled to hear that you found our process quick and easy to navigate. Your kind words mean a lot to our team and keep us motivated to make every experience seamless and hassle-free.
We look forward to assisting you again soon!
Warm regards,
The Qoctor Team
quick and easy
March 23, 2026
Reply from qoctor
Hi Brandon,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Excelent experience fast
Excelent experience fast! And very helpful when I couldn’t get to a dr and needed abtibiotics!
January 28, 2026
Reply from qoctor
Hi Miranda,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
No medical advise/care
You pay money, you get a medical certificate.
You won't get any medical care or advise.
March 23, 2026
Reply from qoctor
Hi Bee,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our service is designed to provide medical certificates following consultation with a registered doctor, and while we don’t provide ongoing medical care, we aim to make the certificate process straightforward and secure.
We appreciate your input and will take it on board to help improve clarity for future patients.
Kind regards,
Reply from qoctor
Hi Danniel,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Doctor on Call
Easy to book in. Empathetic doctors. Fast script and med cert service!! Affordable
March 21, 2026
Reply from qoctor
Hi Erin,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Jane,
Thank you so much for your kind words!
We’re really glad to hear that your experience was both fast and efficient, that’s exactly what we aim to deliver every time. It’s great to know we could make the process smooth and hassle-free for you.
If there’s ever anything more we can assist you with, we’re always here to help!
Warm regards,
The Qoctor Team
Reply from qoctor
Hi Colin,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Good but as with any clinic it depends on the doctor you speak to
Requested 2 items to be tested in my blood but only received results for one test
March 28, 2026
Reply from qoctor
Hi Julius,
Thank you for taking the time to leave us this review. We sincerely apologise for the inconvenience and concern caused by the delay in receiving your full laboratory results.
Please be advised that our facility does not have a hold on the processing timeline, as turnaround times are determined by the laboratory's internal protocols.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome.
We have sent you an email directly to follow up on this and continue working towards a resolution.
Please do not ever hesitate to reach out to us at info@qoctor.com.au or via our live chat and we would absolutely love to assist and accommodate you as best as we can.
Sincerely,
The Qoctor Team
The wait time was ridiculous
The wait time was ridiculous, and couldnt run additional apps in the waiting room. I couldnt find where my medical certificate was sent for a good 10 minutes, as the waiting room screen would not leave.
Not the best, much better apps out there.
March 27, 2026
Reply from qoctor
Hi Johanna,
Thank you for taking the time to share your feedback, we’re sorry to hear about your experience.
We understand how frustrating the wait time and technical limitations in the waiting room must have been. Please note that our medical certificate appointments are scheduled in hourly increments, which can sometimes result in longer wait times depending on demand.
I can see that your order has now been completed. Typically, medical certificates are sent to the email you registered on file. If you haven’t received it, you also have the option to check it directly in your Qoctor profile. Your feedback regarding the waiting room interface and usability has been noted and will be shared with our team for review and improvement.
If you encounter any issues in the future or need further clarification, please don’t hesitate to contact us at info@qoctor.com.au
or via our live chat. We’re here to assist you as quickly as possible.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
The Qoctor Team
Excellent help
Excellent help. Had a message before aloted time that said they could call earlier if I wanted
March 27, 2026
Reply from qoctor
Hi Mel,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Easy to arrange
March 27, 2026
Reply from qoctor
Hi Nicole,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Simon,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Navdeep,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Easy to use service 👍🏻
March 19, 2026
Reply from qoctor
Hi Kevin,
Thank you for your kind feedback, we really appreciate it!
We’re glad to hear that you found our service easy to use. Making things simple and convenient for our patients is always our goal, so it’s great to know we’re on the right track.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Darren,
Thank you so much for your kind feedback, we really appreciate it!
We’re glad to hear that your experience has been smooth and hassle-free so far. Our team works hard to make the process as quick and easy as possible, so it’s great to know that’s been your experience.
If there’s anything else we can assist you with along the way, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
The Qoctor Team
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