Qover Reviews 2,874

I was very pleased with how quickly my claim was picked up and the great costumer service provided by Qover. I would highly recommend, particularly for travel coverage.

5days to process the claim, 5 days to recieve payment. Support during within a Day!

I am extremely disappointed with the level of service I have received from my consultant, Rebeca. Throughout this process, communication has been severely lacking. Emails routinely go unanswered, leaving me without clarity, support, or guidance at times when I needed it most.
My medical certificate, issued by my doctor, was rejected on the grounds that it was handwritten and electronically filled in. Despite this, I immediately provided an additional formal letter from my doctor confirming the validity and accuracy of the certificate. Even after supplying this second document—as well as every letter from my surgeon, including one explicitly stating that I was medically unfit to fly—I still received no acknowledgement or response.
I have repeatedly asked for the specific policy wording that explains why my original medical certificate was not accepted, and to date, no one has provided this. My emails to Rebeca remain unanswered, and the mediation team has also failed to respond.
This ongoing lack of communication and refusal to address my case properly has left me both financially and emotionally distressed. I have done everything asked of me, provided clear medical evidence, and followed every process correctly, yet I continue to be ignored. The service I have received has been unacceptable, unprofessional, and incredibly stressful during an already difficult time.
I am requesting that my concerns be properly addressed, that someone finally responds to my emails, and that I am provided with the policy wording I have repeatedly asked for.

Highly recommend! I am an international student currently on exchange in Hong Kong, and I had my DJI camera stolen during a trip to Thailand. I was worried because I couldn't file the police report immediately due to the language barrier abroad, but the Qover team was incredibly understanding. A special thanks to Camilla for her professionalism and for taking my specific situation into account. I provided my flight tickets and invoice, and the claim was approved for a full refund (445€) in just a few days. Very reliable service for travelers!

I'm extremely satisfied with the way that my claim has been handled.

Quick to deal with, polite and efficient

I am happy with service on my recent claim supported by Claudia. While they needed additional information which took sometime to get, I understand the imporance of building a case. Thanks again, I will be staying with Monzo (Qover).

Took a little longer, with positive result. Recommended

I broke my leg in a skiing accident and needed support from Monzo Insurance. The response was fast, professional, effective and efficient, incredibly reassuring and punctuated by contact with their compassionate and very friendly call handlers, medical team and flight management. I thought their service exceptional.

It took a little more time to get the car repaired as I was not aware of the whole procedure. Once clear all went smooth and as per the agreed conditions.

My claim was resolved in under a month which I was please with. However, felt like a little bit of back and forth via email. Could be better user experience in a portal or something similar. Showing status/progress of your claim.

Excellent support when I was in Thailand and throughout the claim. Was settle in 2 days and paid the next day. Just brilliant ! Can’t thank them enough.

Great customer service , claims are handled with care and efficiently.

Thanks for the very fast and also simple process.

Matt at Qover helped us claim back money from flights due to a medical emergency that had occurred prior to the flights. Matt was extremely helpful and helped me claim back my money.

Smooth and efficient process

This insurance simply works. You submit the documents and within days you get resolution. No hidden terms.

Was good.

Take a bit time to reply but satisfied

we had to cancel our holiday trip because my wife broke her knee. All costs were covered and compensated by our insurance (throug our Belfius private banking Master card).
Top service!

Stella and the team were very helpful and informative throughout the whole process. Every question was answered relatively quickly and efficiently.

I was never in doubt in regards to being advised on getting my refund.