I’ve bought a few accessories along with the mag lock mount for my bike and have always been impressed with the quality of the components. Shipping has always been fairly prompt and the only reason I... See more
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Review summary
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Wonderful products, but to order a single product i/o a set, is a cumbersome experience. Be as it may, whatever you ordered is top notch quality, wonderfully designed and handling is a breeze. Deliver... See more
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I have purchased a personally customized kit for my motorbike on 2024, and I am really delighted with it. But delivery time and tracking information provided by local carrier GLS (I don't know who... See more
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Having owned and used a quad lock wireless charger on my motorcycle for approximately 4 years and always been happy with it mine failed so I replaced it with a new one it came with a 1.1 metre cable... See more
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Company details
- Cell Phone Accessory Store
- Bike Accessories Store
- Electronics Store
- Hobby Store
- Motorsports Store
- Recreation Center
- Running Store
- Sporting Goods Store
Written by the company
Quad Lock® is the strongest and most secure mounting system in the world that integrates your smartphone into an active lifestyle. The unique approach of integrating the mounting interface into a slim and durable everyday case allows the Quad Lock® mounts to be much smaller than any other mount on the market.
Contact info
Como Centre, Level 3 Suite 6A 620 Chapel St, South Yarra VIC 3141 Australia, 3141, Prahran, Australia
- support@quadlock.com.au
- quadlockcase.com
3.9
Great
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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New case too thick and inflexible (updated)
Update (5/10/26): Below I complain about the case being too stiff. After repeated use, it is beginning to become more flexible, and it is easier to extract the phone. This is a positive development, and I hope it will continue to become more flexible still.
First post below:
I really like the quad lock system and have been using it for many years. During that time, I got a new case each time I got a newer iPhone. I would rate all my previous cases 5-star, but the one for my new iPhone has problems. It is made of a thicker, stiffer plastic, and it's very difficult to get the phone out of the case after a ride. Very difficult. I am afraid of damaging the phone with the amount of pressure I need to apply to the camera-area of the phone trying to pop it out of the case. The thicker, stiffer plastic has no flexibility to facilitate the phone being released. There was no need to make the new cases virtually bulletproof. The previous cases were secure but also allowed some flex to allow the phones to be released fairly easily.
April 23, 2026
Unprompted review
Reply from Quad Lock
EDIT:
Hey Tony, we really appreciate your updated review. Glad to hear that the case is becoming more flexible with use. Your feedback has been passed on to our relevant department for further consideration.
If you run into any issues from here, get in touch with our support team via support@quadlockcase.com and the team will be more than happy to assist. Cheers!
-----------------------------------------------------------------------------
Hey Tony, thanks for taking the time to share such detailed feedback. We really appreciate your long-standing support over the years.
Sorry to hear about the difficulty you’re experiencing with your latest case. That’s certainly not the feedback we’d expect. We haven’t been able to locate any previous correspondence with our Support team based on the info in this review.
If you’re able to, please reach out to support@quadlockcase.com
with your order details and a short description of what you’re experiencing, and the team will be happy to take a closer look and help you out.
Thanks again for your feedback and continued support. Cheers!
Quad lock works well
I love the quad lock! My old one started to pop apart after about 4 years. Their web site and videos are poor but the product is great!
April 25, 2026
Unprompted review
Reply from Quad Lock
Hey Richard, thanks for taking the time to share your feedback. Great to hear you’re still loving our gear overall - 4 years of use is awesome!
We appreciate the feedback on our website and videos as well. It’s something we’re always working to improve, so comments like this are really helpful and will be passed on to the team. Thanks again for your support. Cheers!
Case failed
I purchased this case for my new Samsung S26 Ultra. I purchased the case with the magnetic option. After less than a month the magnetic part of the case failed and started detaching from the case. Apparently the magnetic part of the case is not built in and is easily detachable. Thankfully the case protected my phone when the magnetic part failed and my phone fell. If you get the case with magnets, Do not get.
April 18, 2026
Unprompted review
Reply from Quad Lock
Hey Jacob, thanks for taking the time to share your experience - we’re really sorry to hear about the issue you’ve had with your case.
That definitely doesn’t sound right, and it’s not what we’d expect from normal use. We can see you’re currently in touch with our Support team regarding this, and they’re just awaiting a bit more information from you to continue assisting.
Once that comes through, they’ll be able to take a closer look and work towards a resolution with you.
We appreciate your patience while this is being looked into. Cheers!
Colm M Kirkham
The system works good but the only problem I had was the car quadlock holder it would not stay in place even if I used extra glue so in the end I had to screw it to the dashboard. The bike system works good and the belt holder works great too.
April 14, 2026
Unprompted review
Reply from Quad Lock
Hey Colm, thanks for taking the time to share your feedback. Great to hear the bike and belt setups are working well for you.
Sorry to hear you had trouble getting our car mount to stay in place. That’s not the experience we’d expect, and it’s something our Support team would be happy to look into with you if you’d like to reach out via support@quadlock.com.au.
Really appreciate your support and overall feedback. Cheers!
Replaced magnetic ring on iPhone 16 Pro…
Replaced magnetic ring on iPhone 16 Pro Max after 1.5 years. Professional curious service.
April 1, 2026
Unprompted review
Reply from Quad Lock
Hey Gregory, thanks for taking the time to leave a review.
Glad to hear our team was able to assist with replacing the MAG ring and that you had a positive experience with the service. We really appreciate your support. Cheers!
This iPhone bike case is simply the…
This iPhone bike case is simply the best product that you will have when you ride your bike and is a good impact protector. I highly recommend it.
April 8, 2026
Unprompted review
Reply from Quad Lock
Hey Alejandro, stoked to hear you’re loving the iPhone case and the protection it offers, coupled with one of our bike mounts for the best experience possible on two-wheels. That’s exactly what we aim for with the ecosystem. Appreciate the support, and ride safe! Cheers
The case works pefectly with a the quad…
The case works pefectly with a the quad lock fan mount. Also the case fits nice and tight on the phone and it also protect it very good.
April 19, 2026
Unprompted review
Reply from Quad Lock
Hey there, thanks for taking the time to share your feedback! Great to hear the case is fitting snugly and providing solid protection for your phone.
That's exactly what we strive for. Glad to have you part of our community. Cheers!
Very pleased with the products.
April 18, 2026
Unprompted review
Reply from Quad Lock
Hey Joshua, thanks for sharing your experience. We're thrilled to hear you're enjoying our products.
Awesome to have you part of our community. Cheers!
Buyer Beware
I ordered this system fir my HD Motorcycle in the qst week of April for a planned trip because their advertising claimed it ships within 2-3 business days, IT DIES NOT, I tried to cancel it after recieving a message claiming it hasn't left the warehouse yet 5 days later & they would not cancel it. As of today I still have not been given a tracking number as I requested in the beginning when I tried to cancel, they are now claiming it was delivered yet I have not recieved any package. They are refusing to refund my money ( over $231 ) here is their response to me in my email. They are trying to put the burden on me to track the package. It is my belief this company partakes in deceptive practices.
Buyer beware !!
Alejandro R (Quad Lock Support)
Apr 18, 2026, 23:54 GMT+10
Hi there Robert,
Thank you for your response and cooperation on this delivery process.
I can confirm your order has been marked as delivered by the carrier, as my colleague said.
As a goodwill gesture, I can offer to reship the order at no cost - I can also send it to an alternative address if that works better for you. Alternatively, I can provide store credit for the full value of the order if you no longer need the items.
If you only wish to receive a refund, you could try contacting the carrier to request an investigation so they can attempt to locate or retrieve the original parcel. If the parcel is recovered and returned to us, I’ll be able to process your refund. If you believe the package may have been stolen after delivery, it’s best to report the issue to your local authorities.
I’m sorry for the inconvenience this has caused. Let me know if you are interested in my offer, and I will arrange it right away.
Talk soon,
Alejandro R
Quad Lock Support
April 18, 2026
Unprompted review
Reply from Quad Lock
Hi Robert, thank you for taking the time to share this. We’re really sorry for how this experience has played out, especially with your trip coming up. We completely understand how frustrating it must be not having clarity on your order and then seeing it marked as delivered without it in hand.
While our team has tried to provide a few options to help resolve this, it’s clear the situation hasn’t been as straightforward or smooth as it should have been, and we do apologise for that. This isn’t the experience we want for our customers.
A senior member of our Support team will be reaching out to you directly via email to take a closer look and work through this with you properly.
We appreciate your patience and the opportunity to make this right. Cheers!
Bought the usb charger worked for about…
Bought the usb charger worked for about a day, now bought the waterproof wireless charger, thought I’d install today but unfortunately doesn’t come with half the bits needed to install, really complicated and doesn’t say anything about this in description or on the box, will now have to pay for someone to fit it, rubbish company!
April 18, 2026
Unprompted review
Reply from Quad Lock
Hey Stuart, thanks for taking the time to leave your feedback. Sorry to hear about the frustration here.
Motorcycle setups can vary quite a bit, so installation requirements can differ depending on the bike and configuration. We do our best to outline what’s included and any additional requirements on the product page, but we appreciate this may not have been clear in your case.
We also haven’t been able to locate any previous correspondence with our Support team regarding this. If you’d like, please reach out to support@quadlockcase.com
with your order details and a photo of your setup, and the team will be happy to help look into this further with you. Cheers!
I left my phone on the top of my car a…
I left my phone on the top of my car a drove home of 13 minutes and it stayed on there with out falling of because of the magnet on the case.
April 16, 2026
Unprompted review
Reply from Quad Lock
Hey Kristy! Awesome to hear your phone case held up strong. Sounds like you've really put our MAG ring to the test.
Just as a note for safety, the magnetic feature on its own isn’t designed to securely retain a phone in place on a vehicle while driving, so we wouldn’t recommend relying on it for that purpose.
Appreciate you taking the time to leave this fantastic review. Cheers!
Screen protector failed under normal use
27.04.2026 - UPDATE: Quad Lock handled this well.
Support was responsive, communication was clear, and they promptly offered a replacement. This has positively changed my view of the brand.
Thanks,
----------------------------------------
27.03.2026
I had a mixed experience with Quad Lock.
On the positive side, their customer support was responsive and flexible when handling my return for other items, which I appreciated.
However, I was very disappointed with the screen protector. It cracked under what I would consider normal use — no drop, no visible impact, just placing the phone on a standard table.
What surprised me even more was the explanation from support, stating that this is expected because the protector “did its job.” While I understand the concept, I would not expect a product designed for protection to fail so easily under such minimal conditions.
In my view, this raises concerns about durability and real-world performance.
Good service, but the product quality (at least for the screen protector) did not meet expectations.
March 27, 2026
Unprompted review
Reply from Quad Lock
EDIT:
Hey Carlos, thanks for your updated review. We're thrilled to hear our Support team were able to turn this experience around for you.
If you need any assistance with our gear in the future, our Support team are always happy to help. Cheers!
------------------------------------------------------------------------
Hey Carlos, thanks for taking the time to share your detailed feedback.
We’re glad to hear our support team was to assist you with your return and inquiries, but, sorry to learn about how the screen protector didn’t meet your expectations this time around. We understand importance around durability, especially in day-to-day use.
Our team have already been in touch to organise a replacement, and we hope this delivers a better experience, and more lasting protection for you. If there’s anything else we can help with, as always, please don’t hesitate to reach out. Cheers,
Quad Lock: Premium Price, Disposable Quality!
I’ve been a Quad Lock user, but the MAG case is a massive disappointment. After a simple cleaning, the hard plastic backplate separated from the outer rubber frame.
The design flaw here is ridiculous: the rubber lip is so incredibly thin that once it pops out of its groove, it is physically impossible to snap it back in. I tried everything, from thin cards to professional tools, but even a needle is too thick for this gap.
For a case that markets itself as 'rugged' and 'premium,' it’s unacceptable that a routine cleaning makes it unusable. It’s not just 'wear and tear'; it’s a fundamental bonding failure between the TPU and the polycarbonate plate. If you are planning to take your phone out of the case even once, think twice. You’re paying for a premium mount system, but receiving a disposable case that belongs in the trash the moment it gets dusty.
Avoid the MAG case until they fix this blatant manufacturing defect.
April 15, 2026
Unprompted review
Reply from Quad Lock
Hey Erebus, thanks for taking the time to share this. Really sorry to hear about your experience here.
That definitely doesn’t sound right, and it’s not what we’d expect from the case. The backplate separating from the outer frame after a clean isn’t something we’d consider normal use or wear, so we’d like to take a closer look at what’s happened.
We haven’t been able to locate any prior correspondence from your review - if you could please reach out to our Support team at support@quadlockcase.com
with a few photos (or a short video) and your proof of purchase, they’ll be more than happy to investigate this further and work towards a resolution for you.
Appreciate you bringing this to our attention, we’d love the chance to make this right. Cheers!
Great customer Service
Had what i thought was an issue when actually my eyes do, made a complaint to Quadlock with regards to what i thought was damage to a mag charger when it turned out to be the residue from the bottom of the charger and not damge to my side tables.
Customer service kicked in to make me aware of what to do and they have also offered to replace the affected item.
December 3, 2025
Unprompted review
Reply from Quad Lock
EDIT:
Hey there! Thanks for the updated review. We're thrilled to hear our Support team were able to turn this around for you and provide the best solution.
If you have any questions or need assistance with any of our products in the future, our Support team is always happy to help. Cheers!
------------------------------------------------------------------------------
Hi there, thanks for taking the time to share your experience. We’re really sorry to hear about the damage to your bedside table, we understand how frustrating that would be.
Our Charging Pads feature a strong, nano-suction adhesive base to ensure a secure hold, however performance can vary depending on the surface and conditions it’s applied to. This isn’t the experience we want for our customers, so we’d really like to take a closer look at what’s happened here.
We haven’t been able to locate any previous correspondence from your review, so we’d really appreciate the opportunity to investigate this further with you. If you’re able to reach out to our Support team at support@quadlockcase.com
and reference this review, they’ll be more than happy to assist.
Appreciate you bringing this to our attention, and we hope to turn this experience around for you. Cheers!
Case for S25 ultra
Got a case for my S25 ultra. Its a perfect fit. And I have peace of mind knowing that the unit is snug on the bike handle bar. They are quite pricy but there is a price to pay for quality and peace of mind
April 14, 2026
Unprompted review
Reply from Quad Lock
Hey Benny, Great to hear the S25 Ultra case is a perfect fit and that you’ve got that peace of mind on the bike.
We understand price is always a consideration, so it means a lot to hear you value the quality and confidence it gives you on the road. Appreciate the support. Cheers!
Terrible
Terrible. Don't waste your money. I'm on my second case.
They open up from the edge of your phone. A massive fault they don't know how to fix. Don't waste your money.
April 13, 2026
Unprompted review
Reply from Quad Lock
Hey Whales, sorry to hear about your experience. That’s definitely not what we want for our customers.
We’ve had a look on our side but haven’t been able to locate any emails from you based on the details here. If you’re open to it, please reach out to our Support team at support@quadlockcase.com
with your order details, and they’ll be happy to look into this and get it resolved ASAP.
We appreciate you flagging it, and we’d love the chance to help sort this out. Cheers!
Shipping is a mess
I was in search for a product like this my bike. And, decided to order directly through the company instead of Amazon because I had additional options to customize. I’d love to review this product, but it’s been 2 weeks and it hasn’t arrived. I follow the link to track and watched it get close to me, in Oklahoma, and then the next tracking is back to New Jersey.
It’s 2026. There are so many professional and fast shipping options. This is ridiculous. I have reached out to the company and they said they would get back to me.
If you want this product, don’t order from the website. Find it on a site that understands how to ship.
I’ll follow up with a review of the product if I ever get it.
April 10, 2026
Unprompted review
Reply from Quad Lock
Hey Mike, thanks for taking the time to share this, and we’re really sorry to hear about the frustration with your delivery experience.
That definitely isn’t the experience we aim to provide, especially after choosing to order directly from us.
Looking into this, unfortunately, we haven’t been able to locate any recent correspondence based on the details here. If you’re open to it, please reach out to our Support team at support@quadlockcase.com
and reference this review, and the team will be happy to look into this properly & help get it resolved for you.
Thanks again for your patience, we appreciate you bringing this to our attention. Cheers!
After using a quadlock on my motorbike…
After using a quadlock on my motorbike for many years I thought it was about time to upgrade my car to the same efficient phone mount
April 6, 2026
Unprompted review
Reply from Quad Lock
Hey Steven, thanks for your awesome review. We're thrilled to hear that we've been your mounting solution of choice over the years.
It's great to have you part of our community and we really appreciate your continued support. Cheers!
Absolutely infuriating support…
Absolutely infuriating support experience, every step is meant to discourage you from talking with a real person.
You are also discouraged from leaving any reviews, literally no way to do it unless you have been "chosen" by email.
Bought a gopro mount accessory for the outfront mount pro, but apparently its not compatible even though i bought less than a year ago. No warning on the product page that the product has been redesigned and is incompatible. Old gopro mount can no longer be bought, so only option is to pay another 60 euros to buy the new mount.
April 11, 2026
Unprompted review
Reply from Quad Lock
Hey John, thanks for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced.
We understand how disappointing it is when something doesn’t work as expected, especially after a recent purchase.
For context, the Action Camera adaptor compatibility is outlined in the product listing under the suitability guide, which details which versions of the Out Front Mount it’s designed to work with. That said, we’re sorry if this wasn’t clear or didn’t stand out at the time of purchase.
If you’d like help reviewing your setup or exploring options, our Support team would be happy to help via support@quadlockcase.com.
Cheers!
Long-Time Customer, But Extremely Disappointed
Long-Time Customer, But Extremely Disappointed with Recent Experience
I've been a loyal Quad Lock customer for years and own many of their products. I've always been satisfied with the quality until now. I'm extremely disappointed with the recent experience and how I was treated as a returning customer.
I ordered the MAG Water Bottle, and at the time of purchase, the website showed no indication it was on backorder or out of stock—no warning, no alert, nothing. After placing my order, I received no communication at all about any delay. When I tried to track my delivery days later, the order hadn't even been shipped. I had to chase them first.
Only then did I get a dismissive apology and was told "will make sure it's on its way." After five more days with no update, I had to chase them again. Only on the second chase and after multiple online chats as not being able to speak to anyone on a phone did I finally receive a proper response explaining there were "conflicting internal stock records" that prevented proper notification. This is unacceptable. I felt fobbed off from the start with a hollow apology and empty promise.
For a company I've trusted for years, this was poor service. The lack of transparency, the delayed communication, and having to chase twice for basic updates is frustrating. I ended up buying the same product from Amazon where stock was clearly shown and delivery was estimated at 6–7 days.
Quad Lock has let me down badly. I hope management reviews how stock is displayed, how backorders are communicated, and how they treat loyal customers. Until things improve, I'll be thinking twice before ordering again.
April 10, 2026
Unprompted review
Reply from Quad Lock
Hey Doug, thanks for taking the time to share such detailed feedback, and we’re genuinely sorry to hear about your experience, especially as a long-time customer.
We understand how frustrating it would have been to place an order without clear stock visibility, then experience delays and needing to follow up multiple times. That’s certainly not the experience we aim to provide.
We appreciate you highlighting this, it’s been shared with the relevant teams as we continue working on improving our stock visibility and customer updates.
We really value your long-term support, and it’s disappointing to hear we’ve fallen short here. If you’d like to discuss further, our Support team is happy to help via support@quadlock.com.au.
Cheers!
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