My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer servi... See more
Company replied
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See what reviewers are saying
I have been using this supplier for my contact lens requirements for some time now. Totally happy with the service provided, bearing in mind, the efficiency, quality of product, price and speed of... See more
The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wear... See more
Company replied
Quality Eyes. excellent people to for all your contact lens , I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes... See more
Company details
Information provided by various external sources
Quality Eyes is a UK based company. We pride ourselves on being the most trusted online retailer for contact lenses. Our standards are high, so you will always recieve quality products and service. FAST delivery on all UK orders, contact lenses to your door at the click of a button.
Contact info
340 Hook Road, KT9 1NU, Chessington, United Kingdom
- 0207 856 0586
- info@qualityeyes.com
- qualityeyes.com
3.7
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor customer service when things go wrong
My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer service. I understand that deliveries can go wrong but how a problem is resolved (or rather not) speaks louder than regular successful interactions. I have already taken my contact lenses ordering to a different provider and won’t be going back to QE even if they will at some point decide to fulfill the missing order or refund my payment.
October 30, 2025
Unprompted review
Reply from Quality Eyes
Thank you for sharing your feedback. We’re sorry that this situation caused frustration.
Because the parcel was marked as delivered with GPS confirmation, we were required to complete Royal Mail’s claims procedure before we could take further action. The first claim was rejected by Royal Mail. Although no additional information was available, you expressed that you disagreed with their decision, so we reopened the case and escalated it again on your behalf.
Royal Mail has now accepted liability, and we have processed a full refund.
We’re sorry for the delay and appreciate your patience while we worked to resolve this.
Kind regards,
Marios
Quality Eyes
Brilliant service
The re order is so easy and straightforward. Delivery time is very prompt
March 21, 2024
Unprompted review
Good communication about delays to order
The item I wanted was out of stock due to manufacturing issues but Quality Eyes kept me up to date with what was happening. They dispatched my order as soon as they received new stock and the items were packaged well and arrived quickly.
January 31, 2024
Unprompted review
Hycosan extra eye drops
Always arrive promptly. Good communication if item is not available. Would recommend this company
February 27, 2024
Unprompted review
Excellent service with good advice
Excellent service with good advice, fast delivery and keen prices. Have used Qualty Eyes for over 5 years and they have never let me down. Highly recommend them!
February 14, 2024
Unprompted review
Excellent service
Excellent service, support and communication. Great value, great product, thank you
February 7, 2024
Unprompted review
Absolutely excellent customer service
Absolutely excellent customer service. Highly recommended.
December 27, 2023
Unprompted review
Easy ordering
Great prices and Marios is always helpful and polite.
Happy customer
December 11, 2023
Unprompted review
I still haven’t received my order 🤷♀️
November 19, 2023
Reply from Quality Eyes
Hi
Apologies for the delay with this order, I can confirm these are expected to be with you by 29/11 at the latest.
Regards
Marios
Quality Eyes Customer Service
Ordered lens in good faith but was then…
Ordered lens in good faith but was then told they are out of stock with no stocking date had I known they were out of stock I wouldn't have placed the order.
October 27, 2023
Great price prompt delivery
October 16, 2023
It started off bad but to be fair you…
It started off bad but to be fair you turned it round and I am happy with the result and will certainly be using you again on a regular basis. You were quick to sort the problem and it was good you could phone and speak to a human which is a really big plus well done
October 1, 2023
Fast delivery and good price
October 12, 2023
Slow delivery
Took 5 days to get my lenses and I had to pay £5 postage despite spending £99 ( £1 off the free delivery deal!) could have been quicker- had to make do for 2 days without lenses.
September 27, 2023
It takes quite a while (almost a week)…
It takes quite a while (almost a week) between placing the order and receiving the order. Be good to offer quicker despatch and delivery options.
October 11, 2023
Great service …
Great service used this company for some years .Only issue was the plastic packaging would be 5 stars if recycling packaging was possible.
October 5, 2023
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