My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer servi... See more
Company replied
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See what reviewers are saying
I have been using this supplier for my contact lens requirements for some time now. Totally happy with the service provided, bearing in mind, the efficiency, quality of product, price and speed of... See more
The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wear... See more
Company replied
Quality Eyes. excellent people to for all your contact lens , I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes... See more
Company details
Information provided by various external sources
Quality Eyes is a UK based company. We pride ourselves on being the most trusted online retailer for contact lenses. Our standards are high, so you will always recieve quality products and service. FAST delivery on all UK orders, contact lenses to your door at the click of a button.
Contact info
340 Hook Road, KT9 1NU, Chessington, United Kingdom
- 0207 856 0586
- info@qualityeyes.com
- qualityeyes.com
3.7
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really good service.
October 4, 2023
Great service at a good price
October 2, 2023
Great price and speedy delivery
September 28, 2023
Reliable service
Clear and easy to use website. The quick reorder facility works well. Have used for many years and always found this company reliable. Quick delivery.
September 27, 2023
Good prices and fast delivery
September 1, 2023
Excellent service
September 18, 2023
I purchased this product from Quality…
I purchased this product from Quality Eyes simply because it appeared cheaper than from my usual supplier. However, I failed to spot the comparison price did not include p&p. Including postage the price was identical. I feel that was an underhanded trick to attract business. When the eyedrops arrived the package looked liked it had been kicked around. The product itself was ok but the packaging was torn and the box damaged. The product itself is a great product. I won't buy from Quality again due to the added p&p
September 1, 2023
Reply from Quality Eyes
Hi
Firstly I would like to apologise for the packaging being damaged during transit, we will look into this to see how it can be avoided in the future.
We display delivery prices on the delivery information page, and the checkout page before payment is collected.
Shipping is free for all orders over £99, however I will pass this on to the design team to look into ways of displaying it more prominently.
If you need any assistance please do not hesitate to contact me at: info@qualityeyes.com and I am happy to assist.
Kind Regards
Marios
Correct lenses sent promply
August 27, 2023
I haven't had the product delivered…
I haven't had the product delivered yet. ask me again when it arrives. it was due yesterday or today, I think. Not here yet
September 3, 2023
Reply from Quality Eyes
Hi
I am sorry to hear that the order has not arrived yet, I will look into this for you and be in touch via email.
Regards
Marios
Poor experience
Ordered lenses on 4/9 with delivery between 7-9th. Still not arrived and now 12th. Contacted company and they haven’t got them in stock and are awaiting delivery from manufacturer. Ordered from another supplier and arrived next day.
First and last time and I ordered £99 worth.
September 3, 2023
Good customer service
My order was delayed but the problem was quickly resolved. Very good customer service
August 27, 2023
Good product
Good product, quick delivery, been using Quality Eyes for my contact lenses a long while now, never had a problem, I'm one happy customer
July 30, 2023
I'll miss the service
Have always enjoyed prompt delivery and good quality product, but sadly QE no longer deliver to my country of residence.
July 25, 2023
Great prices and very helpful staff
July 30, 2023
Easy to order and speedy delivery.
July 25, 2023
Arrived on time!
July 26, 2023
Used to be better packed with a…
Used to be better packed with a cardboard box. (okay, you dropped the candy at some point, but fine) but this time only came with paper folder, the contact lenses box was damaged. (Probably when it was dropped on the floor coming through the pigeon hole ) Hopefully the actual lenses is still intact.
July 5, 2023
Poor delivery service.
When I placed my order the lenses were on stock, the next day I received an email advising they were no longer on stock, and could not advise when they would be. Not a satisfactory service.
June 29, 2023
Reply from Quality Eyes
Apologies for this, we are not always alerted instantly by the manufacturers of stock issues.
We aim to update any orders that flag as out of stock within 24 hours with the offer of cancelling with a full refund.
Apologies for any inconvenience caused.
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