My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer servi... See more
Company replied
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See what reviewers are saying
I have been using this supplier for my contact lens requirements for some time now. Totally happy with the service provided, bearing in mind, the efficiency, quality of product, price and speed of... See more
The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wear... See more
Company replied
Quality Eyes. excellent people to for all your contact lens , I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes... See more
Company details
Information provided by various external sources
Quality Eyes is a UK based company. We pride ourselves on being the most trusted online retailer for contact lenses. Our standards are high, so you will always recieve quality products and service. FAST delivery on all UK orders, contact lenses to your door at the click of a button.
Contact info
340 Hook Road, KT9 1NU, Chessington, United Kingdom
- 0207 856 0586
- info@qualityeyes.com
- qualityeyes.com
3.7
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order is now 4 days late and I still…
My order is now 4 days late and I still have no idea where it is!
April 11, 2021
The contact lenses I ordered coming in…
The contact lenses I ordered coming in a good time. The customer service is responsive too. Good service. Thank you.
March 19, 2021
This is my first purchase
This is my first purchase. Quality eyes were one of a few companies who sold the contacts I wanted. There were by far the best price. Arrived on time. The contact lens are the best I’ve used.
March 14, 2021
Helpful recommendations over the phone
Helpful recommendations over the phone. Very speedy delivery. Excellent service. Thank you
March 11, 2021
Very good website which is easy to…
Very good website which is easy to navigate around making the reordering process simple
March 6, 2021
Prompt service at a good price
February 22, 2021
Excellent value and quick delivery.
February 21, 2021
Always so easy to re-order and…
Always so easy to re-order and delivered with speed and efficiency
February 10, 2021
Excellent service as usual
February 9, 2021
Good service
January 31, 2021
Quality disappointment
Quality disappointment
3,5 weeks and still no lenses, quality eyes told me twice to hang tight and blamed the carrier for having a backlog and to wait another week.
In the end they promised to send a new pack and made a good job to make me believe them yet no confirmation email needless to say I still have no lenses.
If you are serious about your contacts buy them elsewhere because quality eyes are not.
Such a shame I accepted them to mess me around for so long. And now the hassle of trying to get my money back nevertheless time to get new contacts.
Anyway all there is to say is, do not waste your time and money on quality eyes.
January 14, 2021
Reply from Quality Eyes
Hi Rob
Firstly I would like to apologise for your recent experience with us.
These have been unprecidented times which, due to the overwelment of the Royal Mail and the new lockdown restrictions, have seen some unexpected delays with some orders. We are working hard to overcome these obstacles and meet our estimated arrival times.
I will be contacting you today to resolve this issue.
Kind regards
Marios
Excellent service
Excellent service, highly recommend. Always order my lenses from here and Marios is always so helpful and efficient. Thank you!
January 14, 2021
Unprompted review
The product delivered by Quality Eyes was subpar
The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wearing contact lenses for 20 years with no problems. However when I contacted Quality Eyes they kindly offered to replace the lenses with no additional charge. Very impressed!
December 21, 2020
Unprompted review
Reply from Quality Eyes
Thank you for your review, I apologise that you have had an issue with these tailor made lenses by Coopervision.
If you can email me on info@qualityeyes.com and quote your order number I will be happy to look into this and offer a resolution for you.
Kind regards
Marios
Great service from Quality Eyes
Great service from Quality Eyes! Easy to order and my lenses arrived on the scheduled date.
December 19, 2020
Quality eyecare products
Quality eye care products, service and price. I would definitely recommend this company.
December 16, 2020
Great service and great prices
Great service and great prices. I've been using them for a few years and they always go the extra mile.
December 13, 2020
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