The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from QualityFood
Hello Atousa! thank you for taking the time to share your awesome review! We are super excited to know you've enjoyed the shopping experience with us!!
Reply from QualityFood
Hello Shereen! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you
Quick and efficient
Quick and efficient and found products that were not available elsewhere
January 19, 2021
Reply from QualityFood
Thank you for your great review Judy! We're thrilled to know that you enjoy shopping with us and we look forward to serving you again
Poor service and customer service
January 18, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Good woke and professional
January 18, 2021
Reply from QualityFood
Thank you Abdullah !!for your awesome review!!
Reply from QualityFood
Hello Fatima! Thank you so much for your review. Customer satisfaction is a priority here at QualityFood and we know we can do better. Please let us know what we can do to improve to get a 5-star rating from you!
Found my favorite tea here
Found my favorite tea here
Delivery was on time
I’m very pleased
January 15, 2021
Reply from QualityFood
Thank you for your great review! We're thrilled to know that you enjoy shopping with us and we look forward to serving you again
Delay delay and broken promises. Quality of product was good
The product is great no complaints. But the delivery experience and follow up very bad. It was late no one called to inform me of the delay as if I have to wait full day for delivery.
Then I sent a complaint and got immediate call which was impressing. The gentlemen apologize and said its their mistake and he promises that within an hour I will get my product.
I got the product after three hours as of again they were sure I will be waiting for them.
Actually they were lucky i met the delivery on my doors when I was going out. Myself and delivery even took the same elevator down.
So my overall experience as a result was one star.
January 14, 2021
Reply from QualityFood
Hello!, delivery should be making your busy life easier and that is our main goal... We are really sorry for what you have gone through and we assure you that we will solve this issue immediately and that we have forwarded it to the management for prompt action.
we apologize for the poor delivery experience you had!
The driver who bring my order he is…
The driver who bring my order he is very respectful person and kind thank u for this perfect person
January 13, 2021
Reply from QualityFood
Thank you Asim! for the review and your feedback. We'll be sure to share your message to him
Looking forward serving you again soon!
Amazing al Badia products that are only…
Amazing al Badia products that are only available at quality Food
A must have items in every kitchen
January 12, 2021
Reply from QualityFood
Thank you for your wonderful review ! We're glad to know that you love our products Your satisfaction is indeed the most important thing to us!
I want to return the tea because it is…
I want to return the tea because it is expired and not suitable for drinking. I hope that you pay attention to this matter
January 12, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
I had 2 kinds of grapes one was…
I had 2 kinds of grapes one was canceled without me bing informed and the delivery was very late
January 11, 2021
Reply from QualityFood
Hello Afra! Thank you so much for your review and feedback. We're constantly working on improving our product selections and we strive to offer the most pleasant and convenient shopping experience to our customers.
Delivered on time
Delivered on time. And frozen product was still frozen. Satisfied customer.
January 11, 2021
Reply from QualityFood
Hello Claire thank you for taking the time to share your awesome review! We are super excited to know you've enjoyed the shopping experience with us!!
This first time the Acai came no good…
I give big thanks to the guys because they send it to me free good one. It's the best coustmer service
January 10, 2021
Reply from QualityFood
Hello Ahmed,
Thank you for your awesome feedback and for trusting QualityFood, We are super excited to know you've enjoyed the shopping experience with us and looking forward serving you again soon
Reply from QualityFood
Thank you for your awesome review Arnold! We're glad to know that you love our service and we look forward to serving you again
Reply from QualityFood
Thank you for your great review Adham! We're thrilled to know that you enjoy shopping with us and we look forward to serving you again
You delivered wrong mangoes
You delivered wrong mangoes. Thailand green mangoes are not from Thailand. Malaysian mangoes are not from Malaysia but these are from Australia...R2E2 mangoes. Disgusting...
January 8, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share your order number or more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Delivery was timely and they brought…
Delivery was timely and they brought all the items I ordered. Thank you!
January 8, 2021
Reply from QualityFood
Hello, thank you for your awesome review. We are really glad to see that you're enjoying your shopping experience with us. See you again soon!
Excellent
Excellent service and very smooth process
Thank you for such a pleasant experience!
January 8, 2021
Reply from QualityFood
Hello, thank you for taking the time to share your awesome review! We are super excited to know you've enjoyed the shopping experience with us and looking forward serving you again soon
Reply from QualityFood
Hello , thank you for sharing your great experience with us and we look forward to serving you again very soon!
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