The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Not good service
Not good service at all the fruits i ordered were not good and have to check the items cause the quantity written on their website is not correct as what is delivered is less.
February 9, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Everything was good
February 8, 2021
Reply from QualityFood
Hello, thank you so much for sharing your awesome shopping experience with us. We are absolutely delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you even better.
I did not receive 3 of my items which I…
I did not receive 3 of my items which I payed for .
February 6, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Excellent quality of fruits
Excellent quality of fruits. Mango chucks and coconut wraps were not tasty. Delivery was not as per the time scheduled. Had to explain him the details while attending an official meeting.
February 4, 2021
Reply from QualityFood
Hello Shraddha! Thank you for your feedback and we apologize for the poor delivery experience you had at our store. We'll be sure to revamp and improve our delivery experience. we will insure it doesn't happen again. Thanks!
excellent products.
February 4, 2021
Reply from QualityFood
Hello Abdullah, thank you for taking the time to share your awesome review! We are super excited to know you've enjoyed the shopping experience with us and see you again soon
Easy to use app and great service
Received my order before scheduled delivery! Was super easy to use the app and find what I was looking for. I also received updates of the order process. Overall great experience. Will be ordering again 👍🏼
February 1, 2021
Reply from QualityFood
Hello, thank you so much for sharing your awesome shopping experience with us. We are absolutely delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you even better.
Reply from QualityFood
Thank you so much for your awesome feedback. We are absolutely delighted to know that you have enjoyed your experience with us and we look forward to serving you again very soon
Reply from QualityFood
Hello Muna, thank you for sharing your awesome feedback. We are extremely happy to know how you've enjoyed our services. See you again soon!
Reply from QualityFood
Hello Ali! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you
Great.......
Good quality products and on time delivery. Thank you for your great service.
January 28, 2021
Reply from QualityFood
Hello, thank you for your awesome review. We are really glad to see that you're enjoying your shopping experience with us. See you again soon
Great product
January 26, 2021
Reply from QualityFood
Hello Almazrouei, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our products and we look forward to serving you again soon!
Supposed to get the order on Friday
Supposed to get the order on Friday. But got a call at 9pm Friday that one item is not available on the day so it’ll be moved to Saturday.
The order was delivered on Saturday at 10pm which is not convenient.
January 25, 2021
Reply from QualityFood
Hello AB thank you for your feedback ! Please accept our sincere apologies and rest assured we will be forwarding your complaint to management immediately to ensure that the next time you order you get a smoother delivery process.
Delivery on time and food was very…
Delivery on time and food was very fresh! I will definitly use Quality Food again!
January 25, 2021
Reply from QualityFood
Hello, thank you so much for sharing your awesome shopping experience with us. We are absolutely delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you even better
Excellent!!
1st Rate Quality Food for service,and extremely satisfied with the product. The delivery service was very courteous.
January 25, 2021
Reply from QualityFood
Hello, thank you for sharing your awesome feedback. We are extremely happy to know how you've enjoyed our services. See you again soon!
Great service!
January 23, 2021
Reply from QualityFood
Thank you for your great review Aya! We're thrilled to know that you enjoy shopping with us and we look forward to serving you again
Reply from QualityFood
Hello Sandra, thank you for sharing your awesome shopping experience with us. We are extremely happy to see how you've enjoyed our services. We'll continue to work on ourselves to serve you even better. See you again soon!
I ordered an didn’t receive my order…
I ordered an didn’t receive my order till now, so disappointed
January 22, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email with an active phone number at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Absolutely excellent service
Absolutely excellent service. Placed an order via SA and I was assisted via Whatsapp with all my queries. Highly recommended
January 21, 2021
Reply from QualityFood
Hello Fahmeeda, thank you for sharing your awesome review. We are super excited to see you've enjoyed the shopping experience with us. See you again soon
This was beyond my expectation
January 21, 2021
Reply from QualityFood
Hello Hasan! Thank you so much for your review. Customer satisfaction is a priority here at QualityFood and we know we can do better. Please let us know what we can do to improve to get a 5-star rating from you!!
Delivery was fast and products are…
Delivery was fast and products are cheaper than your usual grocery store! My new go-to online store
January 20, 2021
Reply from QualityFood
Hello Abby, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
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