The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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False delivery promise.
I ordered and I had the option of same day delivery between 7 am and 12 pm. I did not get that order was fulfilled until 6 pm. MOREOVER, it did not end up being delivered until the next day. So even after it said it was fulfilled, it did not get delivered. I am disappointed.
March 26, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Beef tenderloin
I ordered a beef tenderloin. Excellent quality and value.
Delivery was excellent with good updates.
March 21, 2021
Reply from QualityFood
Hello Karen, Thank you for your awesome feedback and for trusting QualityFood, We are super excited to know you've enjoyed the shopping experience with us and looking forward serving you again soon
Reply from QualityFood
Hello Joshua, thank you for your awesome review. We are really glad to see that you're enjoying your shopping experience with us. See you again soon
Very bad service, wrong items delivered
The service was very bad and it is the last time I order from quality food because:
1. The delivery never arrived. When I enquired after the scheduled delivery time was missed they said they need to reschedule without providing a time.
2. When I followed up the next day I was told that I will receive it the same day. I informed them to let me know the time to make sure I was home and they confirmed. Then they came to deliver without informing me and I wasn't home.
3. The order I received was wrong. I ordered one fish that its 2-3kg but received two small fish which should be significantly cheaper.
March 18, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Great food quality and service
March 15, 2021
Reply from QualityFood
Hi Fahed! thank you for your awesome review ! We're really happy to hear that you enjoyed your shopping experience with QualityFood,
can`t wait serving you again
Have a nice day!
Prompt service and quality products
March 15, 2021
Reply from QualityFood
hank you for your great review Reshmi! We strive for our customers comfort and happiness!
looking forward for serving you again in QualityFood.
Have a nice day
Best quality fruits and vegs with…
Best quality fruits and vegs with highest customer centric service
March 12, 2021
Reply from QualityFood
Hello Fadi! We're really happy to hear that you enjoyed your shopping experience With QualityFood. Customer satisfaction is our priority , and your review is a testimony to our commitment to delight you, can’t wait to serving you again!
Not what i want
February 25, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Delivery was fast
Delivery was fast, The product's temperature was well managed, everything went pretty good.
February 23, 2021
Reply from QualityFood
Thank you for your wonderful review ! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
I thought the green almond are fresh…
I thought the green almond are fresh and raw. Also schedule shipment was done after 1 day from promised date.
I wanted to order other products but now it is quite risky as my minimum expectations were not met unfortunately.
February 22, 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Fatma! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
Good service👍🏻👍🏻👍🏻👍🏻
February 21, 2021
Reply from QualityFood
Hello Sara , thank you for sharing your great experience with us and we look forward to serving you again very soon!
Good service
February 19, 2021
Reply from QualityFood
Hello Huda, thank you for sharing your awesome shopping experience with us. We are extremely happy to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!
Worst experience ever !
Poor product quality. Wrong order delivery. Weak customer follow up.
February 14, 2021
Reply from QualityFood
Hello Elie! We are very sorry for your bad experience with us. We would like to rectify this and improve our delivery experience to make your busy life easier. Could you please share your contact details so we can investigate and make it up to you?
Order went really smooth and before the…
Order went really smooth and before the suggested time it was delivered.
February 15, 2021
Reply from QualityFood
Hello Samir ! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you. THANK YOU,
Very good
Very good I order açai zero sugar The size of açai very very big it’s nice gift for açai lovers
February 13, 2021
Reply from QualityFood
Thank you for your awesome review Manaaya! We're glad to know that you love our products and we look forward to serving you again
Reply from QualityFood
Hello! Thank you so much for your review and feedback. We're constantly working on improving our delivery measures and we strive to offer the most pleasant and convenient shopping experience to our customers.
Great Experience of Online shopping
First time experience of online shopping with Quality Foods. I must say I am quite impressed with the freshness of the vegetables and the packaging used. Few items were missing so I sent them an email and contacted them on Fb messenger. Got an instant reply and the refund was done promptly.Really impressed with customer service as the last thing you want do is to keeping chasing to get the money back for missing items. I would definitely shop again.
February 10, 2021
Unprompted review
Reply from QualityFood
Hello l! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you. THANK YOU,
Reply from QualityFood
Thank you for your great reviewJohn! Enjoy your shopping and see you again soon
I highly recommend
Everything was very fresh. Nice packaging and delivery on time. I highly recommend!
February 10, 2021
Reply from QualityFood
Thank you for your great review Carolina! We're thrilled to know that you enjoy shopping with us and we look forward to serving you again
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