The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Thanks 🙏🏾 excellent quality fast…
Thanks 🙏🏾 excellent quality fast delivery 🚚 clean beautiful it’s really far beyond expectations many thanks
Elfatih from Finland
April 30, 2021
Reply from QualityFood
Hello Elfatih, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Great range of products and groceries
Great range of products and groceries. I got the same day delivery and my acai was delivered still frozen unlike many other sellers. Great and smooth experience overall. I would highly recommend
April 29, 2021
Reply from QualityFood
Hello Ahmed, thank you for sharing your awesome shopping experience with us. We are extremely happy to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!
The driver was not polite with me
The driver was not polite with me, he was closing the line more than once when I was talking to him, I already made a complain but no one called me or made an action for the misbehaver of the driver, at the end the item was delivered on a different time.
April 27, 2021
Reply from QualityFood
Hello Salem, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
My delivery was 30 minutes late past…
My delivery was 30 minutes late past the end of time slot (6-9pm), we needed the ingredients for our dinner and also go to bed early so this was not a very convenient delivery for us
April 24, 2021
Reply from QualityFood
Hello Bea!, delivery should be making your busy life easier and that is our main goal... We are really sorry for what you have gone through and we assure you that we will solve this issue immediately and that we have forwarded it to the management for prompt action.
we apologize for the poor delivery experience you had!
Frist purchase
Hi,
enjoyed a lot the easyness to shop and the speed of delivery.
The watermelon juice was ruined even before the expiry date.
The friendliness of delivery might be improved.
April 24, 2021
Reply from QualityFood
Hello PMG thank you for your feedback ! Please accept our sincere apologies and rest assured we will be forwarding your complaint to management immediately to ensure that the next time you order you get a smoother delivery process.
Reply from QualityFood
Hello Fatma, thank you for taking the time to share your awesome review! We are super excited to know you've enjoyed the shopping experience with us and see you again soon
Reply from QualityFood
Hello Maha, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
I had a problem in my first order…
I had a problem in my first order because of delivery issues, but than after I received a call from Elie from quality food which I appreciate, and they did resend my order. The food is good 😌
My only problem was with the delivery timing and scheduling
Hopefully we will do some more order in the future
April 18, 2021
Reply from QualityFood
Hello! Thank you so much for your review and feedback. We're constantly working on improving our delivery measures and we strive to offer the most pleasant and convenient shopping experience to our customers.
I We’re supposed to get free delivery…
I We’re supposed to get free delivery but they charged me
April 17, 2021
Reply from QualityFood
Hello Farah! Our apologies for the late reply and are very sorry for your bad experience with us. We would like to rectify this and improve Could you please share your contact details so we can investigate and make it up to you?
Best experience with QualityFood!
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process of ordering is so smooth, they offer next day delivery which always comes on time if not earlier, and I am constantly updated on my delivery’s status. The team also really makes you feel like a valued customer by sending you coupons and gifts every once in a while. A definite 10/10
April 17, 2021
Reply from QualityFood
Hello Nour! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here , and your review is a testimony to our commitment to delight you. THANK YOU, and we can’t wait to serving you again!
Reply from QualityFood
Thank you for your great review Khalifa! We strive for our customers comfort and happiness!
looking forward for serving you again in QualityFood.
Have a nice day
Great service and products
On time delivery, fresh quality and good selection of products. Nice packaging and friendly delivery team as well
April 16, 2021
Reply from QualityFood
Hi Dana! thank you for your awesome review ! We're really happy to hear that you enjoyed your shopping experience with QualityFood,
We are very happy with the quality of…
We are very happy with the quality of your meat. Specially Veal is the best! One thing your seafood the baby octopus was not fresh. Its not eatable anymore. But the rest was excellent.
April 11, 2021
Reply from QualityFood
Hello Judita, thank you for sharing your awesome shopping experience with us. We are extremely happy to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!
Reply from QualityFood
Thank you for your great review Ziad! We're thrilled to know that you enjoy shopping with us and we look forward to serving you again
Very good products fraîche and tasty
Very good products fraîche and tasty
Meat and fresh amazing fir once they last longer then two days in your fridge
And on time delivery
April 8, 2021
Reply from QualityFood
Hello Deirdre! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you
Reply from QualityFood
Thank you for your wonderful review ! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
Only two stars as my delivery came two…
Only two stars as my delivery came two days after the date I’d booked and paid in cash (110AED) and the delivery driver didn’t have change for 200AED! Not the best experience
April 2, 2021
Reply from QualityFood
Hello Zoe, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Ahmed, thank you for sharing your awesome shopping experience with us. We are extremely happy to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!
Love the product quality and the…
Love the product quality and the service in general. Recently though I placed 1 order that simply was not delivered, and there was not response to my query by mail. Got the delivery a few days later.
April 1, 2021
Reply from QualityFood
hello Patrick, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Very late delivery through talabat and…
Very late delivery through talabat and order was melted down
March 29, 2021
Reply from QualityFood
Hello Mazin, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
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