QualityImprint.com Reviews 677

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent customer service they received. Many people highlight the staff's helpfulness, responsiveness, and professionalism, noting their quick response times and dedication to ensuring satisfaction. Consumers frequently mention that the products meet or exceed their expectations, often arriving quickly and accurately. The overall sentiment indicates a smooth and positive experience from initial contact to receiving the final product.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality. Customers frequently highlight the high... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick responses... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A small group of retired veterans needing hats for an upcoming Veterans parade. Found Qualityimprints on line. Talked to their rep about specifics and organizational logo of our association. Design an... See more

Company replied

Rated 5 out of 5 stars

Marvin is fabulous to work with during every step of our ordering process. From receiving samples and answering questions to providing design proofs and shipment fulfillment. Both products we ordere... See more

Company replied

Rated 5 out of 5 stars

Our company had a great experience working with Quality Imprint. Joey was very fast at responding and got exactly what we wanted put together in just one day. They are very efficient and our product a... See more

Company replied

Rated 5 out of 5 stars

I randomly came across Quality Imprints doing a Google search a little over a year ago. I am SOOO excited to be able to report that they do a PHENOMINAL job! We have already had them do 1 set of com... See more

Company replied


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

We are your quality provider of promotional products. We have a wide selection of promotional items to choose from. We promote quality not only in products but with our service as well. We CARE for our customers. See the difference with QualityImprint.com.


Contact info

4.9

Excellent

TrustScore 5 out of 5

677 reviews

5-star
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1-star

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Rated 5 out of 5 stars

The stuff turned out great

The stuff turned out great - Amber was super helpful to work with.

February 24, 2025
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Reply from QualityImprint.com

Thank you for the 5-star review! Amber and the rest of us are here to serve you anytime.

Rated 5 out of 5 stars

Anthony Raymonds was my representive

Anthony Raymonds was my representive, he made the ordering process was very easy. I was very pleased with the product and the artwork was on point. Overall it was a great experience and it was delivered quickly. I will be using Quality Imprint for all of our promo items moving forward!

February 24, 2025
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Reply from QualityImprint.com

We really appreciate you sharing your review of your experience with our service and our product and happy to know we were able to serve your expectation. Thank you for the feedback and your 5-star rating.

Rated 5 out of 5 stars

Anthony's customer service was…

Anthony's customer service was excellent! He helped me with the design, and let know when the product was ou of production ready to be shipped, when it was shipped, and checked in after it was delivered to make sure I was happy with them. I will re-order. The quality was good and the customer service was too. I was skeptical ordering at first, you just never know if sites are legit or not.

February 24, 2025
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Reply from QualityImprint.com

Your 5-star rating is truly appreciated! We're committed to exceeding expectations and providing the best possible service and we're happy to know we have achieved that including validating our website. Anthony is very happy to receive your glowing review.

Rated 5 out of 5 stars

Liz is the Best

Liz is the Best! She knows and understands the products offered. She recommended the perfect die cut bag. Her patience is outstanding!

January 29, 2025
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Reply from QualityImprint.com

Thank you so much for taking the time to leave us feedback. We're happy to know that Liz helped you on your die cut bag and happy with your order. We're looking forward to hearing from your again should you have another need for bags or other items.

Rated 5 out of 5 stars

A great company, highly recommend

They have always been very responsive to helping me find the perfect products for my clients and getting them delivered on time. My rep Ben has been great!

January 27, 2025
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Reply from QualityImprint.com

We truly appreciate your continuous support and trust in us. Your 5-star review brightens Ben's day and serves as a constant reminder of why we love what we do.

Rated 5 out of 5 stars

Joey Villarta was excellent

Joey Villarta was excellent! She was always very helpful and tentative!

October 28, 2024
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Reply from QualityImprint.com

We’re happy to hear that you were happy with our service. We've shared the news with Joey and it made her day. Thank you for your 5-star review!

Rated 5 out of 5 stars

Product hit the mark. Customer Service Excellent.

Assisted in finding a product that hit the mark for our event. Was also presented with options that honored our budget. Production time and shipping were fast.

Product was of good quality. Printing was crisp. Very pleased.

Excellent customer service from inquiry to receipt of product.

Marvin was great!

January 17, 2025
Unprompted review
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Reply from QualityImprint.com

Thank you for the amazing review Kari. We’ve shared your feedback with Marvin and he was so happy to hear it. We’re lucky to have a team that cares as much as they do. Glad to know that you were satisfied with your order as well.

Rated 5 out of 5 stars

Customer service top notch

Customer service top notch! Anthony Raymonds was so on top if our order, courteous and helpful.
And towels turned out better than expected. Thank you!

December 30, 2024
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Reply from QualityImprint.com

Thank you for sharing your experience with us. We’re thrilled to hear that you loved Anthony's service and the towels exceeded your expectations. We can’t wait to welcome you back on your next project.

Rated 5 out of 5 stars

Excellent order experience

Excellent order experience. Sales rep/customer service was superb. I ordered very close to the deadline I needed to receive my order by and customer service ensured that it arrived exactly on time which is appreciated beyond words! Product was excellent quality and exactly as described.

December 26, 2024
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Reply from QualityImprint.com

We’re so grateful that you took the time to leave us a 5-star review. Thank you and we're glad to know your order came on time and happy with the service we provided.

Rated 5 out of 5 stars

Quality Imprint is always very…responsive

Quality Imprint is always very responsive and helpful. I always feel very well taken care of.

January 7, 2025
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Reply from QualityImprint.com

Thanks for your 5-star review! We sincerely appreciate your feedback and will share with the team on how our customers find their service.

Rated 5 out of 5 stars

Fast reliable service.

Fast reliable service.

December 25, 2024
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Reply from QualityImprint.com

Thank you for the 5-star review! We’re here to serve you

Rated 5 out of 5 stars

Bandana greatness

Our bandanas turned out great, arrived early and looked just like the proof. Would order again.

December 27, 2024
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Reply from QualityImprint.com

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us and glad to know you love how the bandanas turned out.

Rated 5 out of 5 stars

QualityImprint service couldn't get any better

We at Tax Corp has an excellent experience with QualityImprint. They did what we wanted in a very short period of time & with excellent quality . The team are very cooperative and they keep emailing & reminding you if anything is missing from your end. I highly recommend QualityImprint

December 27, 2024
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Reply from QualityImprint.com

We can’t wait to share your 5-star review with our team. They’ll be thrilled to know their prompt replies are appreciated. Thank you for sharing your experience.

Rated 5 out of 5 stars

Great Communication and Fast Processing Time

The Communication was Great. The product was just as described, and shipping time was perfect. We have already placed a second order.

November 25, 2024
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Reply from QualityImprint.com

Your kind words about our product and service are really appreciated. Thank you for giving us 5-stars and for choosing us again for your 2nd order.

Rated 5 out of 5 stars

Above & Beyond

After dealing with other "well known" companies similar to Quality Imprint and being let down, I was hesitant to give Quality Imprint a try.

But my worry was immediately put to ease. Anthony was quick to respond throughout the entire ordering process and was a pleasure to work with. He had answers to any question that I asked him and went above & beyond to make sure we got what we wanted.

We ordered customized decks of cards for a Christmas gift for employees. Anthony was very accommodating to our perfectionism and worked with us and his artist to make sure they were exactly what we wanted.

They did NOT disappoint! They looked exactly like the final proof and we absolutely LOVE them! We look forward to working with Anthony and Quality Imprint in the near future! :)

November 25, 2024
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Reply from QualityImprint.com

Thank you of taking the time to leave such a great review about our your order experience. We always aim to be attentive to details and ultimately, deliver on what we promise. We look forward to delivering another excellent experience on your next promotional project.

Rated 1 out of 5 stars

Bamboozled!

Initially, I had a good communication string with the rep at Quality Imprint. I had Googled "Personalized Custom Playing Cards". We responded back and forth and she was timely in her replies.
I was excited with our finalized design for the 500 decks of customized playing cards. The decks of cards were to be used at our school's Math Mania Day. The plan was for each family to receive a deck of personalized playing cards and printouts of math games that could be played using the decks of cards. Each deck had our school name, school logo, and the words Math Mania Day on the decks.
I was sent the final look for approval for the 500 card decks. I made payment (over $650) and was excited for our personalized cards decks to arrive.
Unfortunately, when they arrived, the cards were NOT in fact personalized with the final design. That final design was ONLY on the BOX of cards. Each of the cards in the deck were "regular" backs! I was so disappointed. I could have bought nicer decks of cards on Amazon and then created my own COLOR LABEL to stick to the outside of the card decks!
When I called back to discuss this issue, it was made to seem that it was my fault and oh this was listed in the catalog and etc. However, I googled and this company came up. I NEVER saw a catalog.
Also, I made it very clear that this was the only thing I was looking for and if I had been told even ONCE that it was ONLY THE BOX that had the imprint, I would NEVER have paid that amount of money for the cards. :(
The interaction after the fact was disappointing but at that point there was nothing that could be done. I was offered a discount on our "next purchase". Our school will NOT be using this company again.

October 29, 2024
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Reply from QualityImprint.com

We are sorry to hear about your experience with the final product. Our sales manager, Rosie is trying to reach out to get more details on this. We also appreciate your patience with us as we further investigate this issue.

Rated 4 out of 5 stars

You were willing to work within my…

You were willing to work within my budget which was great. You were also very quick to reply to all emails. Two things that could be improved:
1. The pocket folders are a bit flimsy - can't fill them too much and
2. The business card hold slots don't hold my normal sized business card so I will have to paper clip my cards on.

October 28, 2024
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Reply from QualityImprint.com

We sincerely appreciate your business and your detailed review. We will share this with the team particularly items 1 and 2. Thank you for taking the time to give us your order's feedback.

Rated 4 out of 5 stars

Customer service was amazing

Customer service was amazing. Pricing was superb. Only area for improvement would be to make the logo and printing more opaque.

October 26, 2024
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Reply from QualityImprint.com

Thank you for sharing your experience with us and glad to know you're satisfied with the service and pricing. We will share this with the team along with the printing feedback.

Rated 5 out of 5 stars

I was treated promptly and politely.

I was treated promptly and politely. As far as the quality I think it was average middle of the road. The outside was different than I expected but the embroidery was very good. The order came quickly within 8 days.

October 27, 2024
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Reply from QualityImprint.com

Thank you for taking the time to leave a review. We will be taking a look further on the item you've received for quality control. We hope to hear from you again soon.

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