QualityImprint.com Reviews 677

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Marvin is fabulous to work with during every step of our ordering process. From receiving samples and answering questions to providing design proofs and shipment fulfillment. Both products we ordere... See more

Company replied

Rated 5 out of 5 stars

Marvin made my experience great! She listened to what I needed and helped me design something within my budget and get it shipped to me in time for my event!

Company replied

Rated 5 out of 5 stars

A small group of retired veterans needing hats for an upcoming Veterans parade. Found Qualityimprints on line. Talked to their rep about specifics and organizational logo of our association. Design an... See more

Company replied

Rated 5 out of 5 stars

Liz at Quality Imprint is incredible. We explained what we were looking for, and she responded quickly with options. Once we nailed down a product, proofs were provided and and orders were placed in... See more

Company replied

Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

We are your quality provider of promotional products. We have a wide selection of promotional items to choose from. We promote quality not only in products but with our service as well. We CARE for our customers. See the difference with QualityImprint.com.


Contact info

4.9

Excellent

TrustScore 5 out of 5

677 reviews

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Rated 5 out of 5 stars

Returning customer annually!

I appreciate that they keep my logo on file to save us money and time. They are always so quick to get our orders to us.

October 28, 2024
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Reply from QualityImprint.com

We're so happy to hear that you were satisfied with our service. Thank you for the 5-star rating!

Rated 5 out of 5 stars

One of my orders was wrong

One of my orders was wrong, they immediately fixed it and sent out a replacement within 2 weeks. They were great to work with.

September 24, 2024
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Reply from QualityImprint.com

Thank you for the fantastic review! We put a lot of effort into making our customer's order suited to their expectation so we are happy to know that you got the correct order in the end. Thanks again for the support and for giving us chance to fix our error.

Rated 5 out of 5 stars

Great calendar!

We continue to use Quality Imprints because we get what we order, and it’s correct!

September 24, 2024
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Reply from QualityImprint.com

We’re grateful and appreciate you taking the time to share your review and rating with us. Thank you!

Rated 5 out of 5 stars

Great experience!

Liz was awesome to work with. We had a delay in executing the process on our end that could have impacted the time of delivery. Before placing the order, Liz made sure that the expected delivery timing still met our needs versus moving forward with the order. The product looked great!

August 27, 2024
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Reply from QualityImprint.com

Thanks a lot for your kind words and for sharing your 5-star review. Liz and the rest of the team will be thrilled to hear another succesful order processing. We can't wait to work with you again on your next project.

Rated 5 out of 5 stars

Product was good quality at a great…

Product was good quality at a great price point. Customer service was top notch and responsive.

August 26, 2024
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Reply from QualityImprint.com

We really appreciate you taking the time to leave us a 5-star review. We always to strive to give great service, good pricing along with quality. Thank you!

Rated 5 out of 5 stars

NLB Artistry first customized files…

I made an order for some emory files with my company name on it. Josie was helpful all the way through the order. They arrived on time so I can put them in a swag bag for Fashion Week the first week in September.

August 26, 2024
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Reply from QualityImprint.com

We can’t wait to share your 5-star review with Josie and the rest of the team. They’ll be thrilled to know your orders arrived on time for Fashion Week.

Rated 5 out of 5 stars

Custom playing cards

Very responsive and cards arrived on time.

June 24, 2024
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Reply from QualityImprint.com

We are so grateful that you took time in leaving us a 5-star review. Looking forward to doing your next project soon.

Rated 5 out of 5 stars

Received great product and awesome…

Received great product and awesome customer service! The whole experience was really good. I got a mock image of the product and the delivery was really fast! I will definitely use this business in the future and recommend their services. No problems at all.

June 5, 2024
Unprompted review
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Reply from QualityImprint.com

Thank you for sharing your order experience! We're over the moon knowing we hit the mark for you. Grateful for the warm words and 5-stars. Thank you again!

Rated 5 out of 5 stars

Super Helpful staff, Easy quick ordering & great product

Marvin Suarez was super helpful and patient with me to get things just how we wanted them. He made the ordering process very easy and the turnover time was great. We are very pleased with the product and know that the guests of our party will love the playing cards.

May 28, 2024
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Reply from QualityImprint.com

Thank you Toni, we are so happy that you enjoyed your experience with us! We appreciate the great review. Marvin was thrilled to hear on how happy you are with his service. We are looking forward to working with you again soon.

Rated 4 out of 5 stars

Great service!

Camilla always has time to handle my order with care and professionalism.

May 28, 2024
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Reply from QualityImprint.com

Thank you for your review Nicole. We will share this with Camilla and she'll be glad to hear this positive feedback on her work. If you could also let us know what can we improve on to get us to 5-stars, that would be very helpful.

Rated 2 out of 5 stars

My representative did a wonderful job…

My representative did a wonderful job communicating with me. However, there was a limit of two free samples, and when I ordered the first free sample it came damaged and was the wrong item. The representative ordered me a replacement sample. When the sample came it was clear the item wasn't big enough, so I asked for another sample of a different item. I was told that was all she could do, and I couldn't see any more products. I work for a large company and if I plan to purchase 200-500 items, I expect to find the correct item before purchase, and I should be allowed to see the product ahead of time. I chose not to move forward with your company due to this policy.

May 28, 2024
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Reply from QualityImprint.com

Thanks for sharing your feedback Marnie. We're sorry to read your experience didn't match your expectations. It is correct that we only send out two free samples for free including shipping. You may request additional samples, but there will be a charge for every extra sample you order beyond the two samples which was mentioned during the communication exchange. Samples are also randomly sent so it could either be the product with preferred color or another color if the former is unavailable.

Rated 5 out of 5 stars

Quality Imprint did a GREAT job on the…

Quality Imprint did a GREAT job on the poop bag dispensers we were using as a giveaway at our charity event. The original run was shorted and they quickly printed the other 50 and rushed them out to us. Sadly that box was lost in the UPS netherworld and Quality Imprint came to the rescue and sent another shipment out priority.

April 24, 2024
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Reply from QualityImprint.com

We are so grateful for your 5-star review. Thanks for sharing your rating with us including a brief story on our service even if it wasn't a smooth sailing production experience.

Rated 5 out of 5 stars

Juliana

Juliana is professional, prompt, informative and kind! Why would I go anywhere else????

April 25, 2024
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Reply from QualityImprint.com

Thank you so much for your 5-star review! We will share this with Juliana and her colleagues.

Rated 5 out of 5 stars

Josie is AMAZING

Josie is AMAZING! Such excellent customer service. I was in a bind and needed fleeces for a company gathering. She got the custom fleece jackets to me right away! So grateful for her. Thanks again Josie for everything

March 25, 2024
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Reply from QualityImprint.com

Thank you for sharing your order experience! We're over the moon knowing we hit the mark for you. Josie is thrilled to have exceeded your expectations!

Rated 5 out of 5 stars

Helpful staff that took the extra mile…

Helpful staff that took the extra mile in understanding the details of the order by providing helpful design suggestions

March 26, 2024
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Reply from QualityImprint.com

We strive for excellence, and your 5-star review tells us we're on the right track. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

Professional

Professional. Personable. Prompt.

March 26, 2024
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Reply from QualityImprint.com

We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.

Rated 5 out of 5 stars

The one most important part of ordering…

The one most important part of ordering from Quality Imprint was that Ana Ruiz always answered my questions and kept me updated on the delivery of my order, through email and phone calls.

March 25, 2024
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Reply from QualityImprint.com

Thank you so much for the 5-star review! We are thrilled to hear that you were happy with Ana's service on your order. Looking forward to hearing from you on your next project.

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