Quandoo UK Reviews 

Great conversation with Sarah, explaining all the details and answering My questions. Set up was so easy with simple steps. Can’t wait to start getting more bookings.

Onboarding very welcoming and straight forward.
Thank you Sarah.
Wkrgds
Philip
L’Atelier SW17

I called from Halepi restaurant today and I have no words to express my gratitude to your member of staff called Irisa .She was more than helpful. Thank you very much, its rare to find people like this.

Thank you very much for Egor helping me sort out few issues with my account today hi is a very helpful person and very understanding and easy to communicate with I really appreciate that you are looking after my account with quandoo all the best thank you very much once again Egor

Booked a restaurant for my wife's birthday as a party of four about two weeks in advance. Received an email the day before requesting confirmation of the booking and therefore submitted my confirmation from the available tab. On the day of the meal I received an email informing me the booking was cancelled. I contacted the restaurant direct who confirmed it had been cancelled as a deposit had not been paid. A deposit had never been requested. This reflects poorly on the restaurant and we made alternative arrangements. Quandoo's poor reviews are pretty consistent with my experience.

Absolute sham of a business. I signed up in 2017 and asked for a lag time of 24hr for bookings. This was repeatedly changed (especially at busy times like Christmas) meaning bookings would be made 5 min before they arrived. I had no control and was charged for every booking, they also hijacked my google ads and would not remove it after I left them.
When I cancelled my contract, 2 reps confirmed a leaving date yet I was told by accounts I could not leave for a further 10 months.
When I complained and asked for compensation for all the bookings that came in outside of my agreed lag time, the rep said it was something Quandoo did a lot without asking the user first. 1year I chased for an anwer to my complaints regarding the breach of my contract. Nothing.
Nearly 4 years after, I recieve an email again threatening legal action for costs they enforced on me and sent my original signed contract with a fraudulant addition copy of their 'terms and conditions' that I had never seen before stating that they can change terms of agreement at any time and give the user a 6 week period to confirm or disagree. Never had these terms when I signed plus never had any correspondance off them at any point when my time lag was changed. They now have the audacity to chase me when THEY breached my contract. They also breached the contact with multiple misrepresentation from their staff.
A diabolical company with the worse standards. DO NOT USE if youre a small business owner.

I had booked a restaurant in Nottingham for a friend's birthday. An email arrived from Quandoo the day before, confirming the time and date. We met our friend and arrived at the restaurant to find that it had closed over a month previously.
I have sent 2 emails to Quandoo to complain and ask why their system was so deficient. Not even had the courtesy of a reply.

Do not use this company to make your restaurant or bar bookings!
They have a points system where you build up points for making bookings, giving restaurant reviews etc. I had 4900 points (worth nearly £50) & was saving for a 'treat' meal.
Due to Covid I had stopped eating out as much & was gradually building up again. Used Quandoo app. earlier this year & all my points had been deducted by 'Quandoo Customer Support'. Customer Service said this was because I had not made a new booking through Quandoo within a specified time period.
Appreciate they have their T&Cs but there was no contact, no warning, no email or text.
Customer Service were not interested.
I will not be using again & will book directly with restaurant or bars so they do not incur a booking fee from this company.

Sarah parker has been an amazing key figure on our onboarding journey and has set us up swiftly with so much enthusiasm
/ always ready and eager to support us
We need more of this type of customer service worldwide :)))

ABSOLUTELY AWFUL. We had a visit from a Quandoo rep. We said we’d consider it in a few months time. Next thing we know they’ve set up for us-we objected and took a year to get off their site. We never signed anything but apparently the rep forged an electronic signature and now, years later, they’re threatening us with bailiffs. We’ve sent evidence several times, they say ok we’ll sort it then it all starts again! AVOID AT ALL COSTS!

More than the system I would like to write about the great and speedy customer service provided to us by Alex Blythe and Egor Rainkin. Very responsive and attentive. Alex has been a great support to us when setting up the system. After, the account was handed over to Egor, who is ever so helpful and always receive speedy responses... Quite happy to work with them.
Many Thanks

Do not use this pathetic company.
They over charge and make up fees

Fraudulent company, produce fictitious documentation, bookings that aren't real, to a location which has been closed for 2 years, then send the 'debt' to a debt collections company. Avoid at all costs

I made a reservation in June and referred a few of my friends. I redeemed my points for cashback and was fine initially. Then they asked me recently after a couple of months unrelated to the points I waa redeeming to provide proof of the reservation attendance before they pay me cashback.

Well I don't keep a receipt for drinks and food that I buy for a couple of months and I paid by cash so I don't have proof other than the restaurant confirming the booking and attendance as its asks for a review.

They basically said to me if you can't provide proof by either a receipt or bank statement they will close my account and cancel all payments. The confirmation of reservation wasn't sufficient proof?

Bit of a scam and joke of a company as they pay after 14 working days and forget to pay so when you request the 14 working days starts all over again?

Would not recommend.

If you own a business, a restaurant or any other hospitality related, STAY FAR AWAY FROM THEM! What they do, is place a widget on your googlemybusiness profile (which is YOUR OWN NOT THEIR) and get the traffic reservations through their system, so you basically pay them as parasite. It's a legal scam, a restaurant owner trap that may cost hundreds of pounds a month to your business. After that they send wrong monthly statment which you have to discuss and if don't pay they charge extra costs for their debt collection agency. AVOID THIS SCAM. quandoo shame on you

Basically they promise restaurant covers but annex your Google business panel to get them. I said I would sign up provided they didn’t take control of my panel which was providing bookings anyway but they took it. I have been fighting them over this and I heard nothing for a year. Now they’re back threatening bailiffs. Be very careful with any company promising additional covers for your restaurant because this is almost certainly what they are going to do and there are plenty of them out there.

I received an email from Quandoo on 9th June informing me that due to inactivity my points - of which there were a lot, 7,625 - were due to expire in 30 days. At the time I tried to find a nearby restaurant to use them in but all the ones listed on the app turned out to be no longer part of the scheme. My mother was terminally ill at the time and on 28th June I contacted Quandoo to tell them that I would struggle to be able to redeem my points because of the lack of outlets to use them in and the fact my family and I were spending most of our time at my mum’s bedside and asking if I would be able to receive an extension of the deadline under the circumstances. I received a reply on 30th June from Quandoo to say they have reached out to the appropriate department and they would be in touch. I heard nothing more and sent them a follow up email on 7th July asking them if they had any updates and also informing them that my mother had subsequently passed away. Today, 13th July, I received an email telling me my points had expired. I feel I did everything I could to try to resolve this situation and was upfront and honest with them yet all I received in turn was a total lack of empathy and common sense as well as very poor customer service.

This company is the worst company I have ever dealt with,I have sold my business and left,but they are still sending me bookings.
Even though I don't have the business they will keep on charging me.

They are a Joke! My contract states clearly that I am not supposed to pay for bookings coming through Google, my website, and Instagram I tested it and every booking coming through Google I am getting charged I have such a small restaurant but I ended up paying to them £1500 it is clearly a technical fault on their side but it has been 3 weeks I am requesting a call back to solve this problem. Nobody yet contacted me I am calling their customer support they are not helpful. Can somebody call me and sort this?