Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more wor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to... See more
Company replied
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details wer... See more
Company replied
We are in Las Vegas Nevada and temps hit triple digits for multiple days. Having the water cooler with the ice maker has made my employees very happy. We encourage multiple breaks for water and it has... See more
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Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.3
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tyler is GREAT!
Tyler is amazing. If you email him, he handles and emails you back promptly with the solution!
Would recommend working with him!
January 14, 2025
Unprompted review
Reply from Quench Culligan
Thanks for the fantastic feedback, Jean! We’re thrilled to hear about your positive experience with Tyler. Our team is dedicated to providing prompt and effective support. Your recommendation means a lot to us!
The technician that comes out is always…
The technician that comes out is always friendly and helpful. The technician always cleans area he works in before he leaves.
January 13, 2025
Reply from Quench Culligan
Thanks for sharing your experience, customer! We're thrilled to hear that our technician has made such a positive impression. We take pride in our team's professionalism and attention to detail. Your feedback is greatly appreciated!
Tyler Porter is Your Guy
Tyler is so amazing to work with. He is very responsive, worked hard to get us exactly what we needed and has terrific follow-up. We love doing business with Quench!
January 9, 2025
Unprompted review
Reply from Quench Culligan
Kathy, we’re thrilled to hear you had such a positive experience with Tyler! Our team strives to provide excellent service, and it’s great to know you felt supported throughout the process. We appreciate your business and look forward to working together again!
I love the fact that I am drinking…
I love the fact that I am drinking chemical free water. And the water tastes great.
January 13, 2025
Reply from Quench Culligan
Thanks for the fantastic feedback, Brian! We’re thrilled to hear you love our chemical-free water and its great taste. Your satisfaction is our priority, and we appreciate your support!
Prompt service.
January 13, 2025
Reply from Quench Culligan
Thanks for the fantastic feedback, Rosalind! We’re thrilled to hear you enjoyed our prompt service. Our team works hard to ensure a smooth experience for all our customers. We appreciate your support!
Machine are ok
Machine are ok. No better than what you can buy yourself. Their billing system is always wrong. Huge effort to get it corrected. Watch out for the auto renew on their contracts. They do not notify you before renewing the contract. Also, they have annual service fees but never show up to do the service. all in all and bad experience.
January 8, 2025
Unprompted review
Reply from Quench Culligan
Hi Gregg,
Thank you for your feedback. We're sorry to hear about your experience with our machines and billing system. We take these concerns seriously and are committed to improving. A team member should have already contacted you, please let us know if you have any additional questions. We appreciate you bringing this to our attention.
Good equipment, poor service.
While we do enjoy the usage of the machine (water and ice), they neglected to come out for their 'annual service' for over 2 years. Then, we just had someone come out yesterday and when they left they forgot to turn the water back on to the unit. Come on man....
January 7, 2025
Unprompted review
Reply from Quench Culligan
Hi,
We sincerely apologize for the issues you've encountered with our service and appreciate your feedback. Your review will be shared with our team to help us improve. Please respond to the private Trustpilot message with your company's name, email, and phone number so that one of our representatives can contact you personally to assist. Thank you.
Great Product and Service
I recently had the pleasure of working with Matthew Van Etten for the selection, purchase, installation, and billing of my Quench water dispenser. Matthew provided exceptional service throughout the entire process. He listened carefully to my needs, helped me choose the perfect dispenser, and ensured the installation will go smoothly for our sites. He also clarified billing details and made everything seamless and hassle-free. His professionalism, responsiveness, and attention to detail made this experience outstanding. Thank you, Matthew, for making it so easy!
December 3, 2024
Unprompted review
Reply from Quench Culligan
Thank you, Neil, for taking the time to share your positive sales experience with Matthew. We wholeheartedly agree that he is an outstanding team member. It’s wonderful to hear that you are pleased with both his services and the products provided. Your satisfaction is our priority!
We struggle with the billing…
We struggle with the billing turnaround...get notices. We operate in a 30 day window with all other vendors. The shipping rates also cause us to meet our minimum and then shop elsewhere for free shipping and cost savings.
December 9, 2024
Reply from Quench Culligan
Debra, thank you for expressing your concerns. We recognize the importance of timely billing and will share your feedback with our management team. Your feedback is invaluable, and we are dedicated to improving these areas to better serve you. We appreciate your patience as we address these issues.
Communication is key
I called for a repair request. I received a confirmation email letting me know that if there was no problem with the machine I would be charged. Apparently, the person taking my request didn't believe me.
The technician came out and replaced the machine, because there truly was an issue. But I was not aware that someone was there to service the machine until after they has already left. No one came to me to explain what went wrong with the old machine or show me the new one.
The whole process took less than two days, but the communication wasn't very good.
December 8, 2024
Reply from Quench Culligan
Kasrren, we appreciate you sharing your experience with us. We sincerely apologize for the communication challenges you faced and truly value your feedback, as it drives our commitment to improvement. We're pleased to hear that the technician resolved your issue promptly. Moving forward, we are dedicated to improving our communication to ensure better service. Your insights will be forwarded to our leadership team as we strive for excellence. Thank you for helping us serve you better!
Exceptional customer service!
Our new building was finished without any drinking water access outside of a kitchen faucet. Tyler, was easy to reach and assured me that they would find a way to get us some options. Sean was sent to our location, and he was exceptional! He was courteous, professional, friendly, and accommodating. Sean helped investigate possible areas for installation with a positive, solution-oriented mindset. I have a high bar for customer service and it's rare for me to say someone exceeded my expectations, but Sean did! Great experience overall!
December 11, 2024
Unprompted review
Reply from Quench Culligan
Thank you, Kimberly! We’re thrilled to hear about your positive experience with Tyler & Sean. Our team always aims to go above and beyond, and it’s great to know we met your expectations. Your feedback motivates us to keep delivering exceptional service. We appreciate your support!
The technician was very good
The technician was very good, professional, great work. Installed new water machine.
December 9, 2024
Reply from Quench Culligan
Keeping your staff well-hydrated is essential, and we're here to make that easy for you. We’re thrilled you chose Quench to deliver not just refreshing water but also exceptional service that your team truly deserves!
Great service and filtration water…
Great service and filtration water system. Since we got Quench at the office the service has been great we got plenty of water for all the staff and it so easy to get the services.
December 9, 2024
Reply from Quench Culligan
Thanks, Blue Ridge Academy! We’re thrilled to hear you’re enjoying our Quench water system and service. Keeping your staff hydrated is our priority, and we’re glad to make it easy for you.
Best service ever
December 9, 2024
Reply from Quench Culligan
Ensuring your staff stays hydrated is our top priority, and we’re here to make it effortless for you. Raise a glass to refreshing water and exceptional service!
Always good!!
December 9, 2024
Reply from Quench Culligan
We’re delighted to hear that you’re satisfied with our Quench water system and service! Ensuring your staff stays hydrated is our utmost priority, and we’re committed to making it effortless for you. Here’s to refreshing water and exceptional service!
Repair / Replacement
Repair made to machine. Came out quickly and repaired. Had to come out again, did not work - did so promptly. Replacement machine was needed. Came out and replaced. We were pleased with our service and repairman - Gianni. We were without water for a couple of weeks. Service dates were made as promised. I contact accounting and they are credited us for the days of no usage.
December 6, 2024
Reply from Quench Culligan
Hi Denise,
We sincerely apologize for the disruption caused by the lack of water. Your trust in Quench for your water solution is greatly appreciated. Thank you for providing your valuable feedback; it helps us serve you better.
Quench is a predatory company
Quench is a predatory company. They tried to take over an account set up by the local distributor. They deceptively sent a serviceperson out and billed me a few hundred dollars when I got free service from the distributor. They use strong arm tactics when I was caught between paying ny local guy and Quench.. Then thety assessed late charges when I paid the local distro. So much time and effort wasted dealing with these people. I would stay away from Quench for your own good.
December 6, 2024
Unprompted review
Reply from Quench Culligan
Hi,
We sincerely apologize for your experience. Your feedback is important to us, and we would greatly appreciate the opportunity to discuss it further. Please share your contact information with us via the private Trustpilot email, and we'll reach out to you promptly.
Erik Tamayo provided us with a great…
Erik Tamayo provided us with a great service! We needed our water system transferred to our new warehouse location and he went above and beyond. Great customer service and showed us all the work he did and overall everything looked fantastic! Thanks Erik!!!!
December 6, 2024
Unprompted review
Reply from Quench Culligan
Thank you for sharing your experience with Erik! It's fantastic to hear that you're enjoying our Quench services and products. We invite you to continue providing your valuable feedback on our other social platforms and encourage your friends and colleagues to do the same. Your insights help us improve and serve you better. Have a fantastic day!
Quench is a terrible company
Quench is a terrible company! Do not do business with them. They're dishonest and incompetent! In our 32 years of owning our own business we've never dealt with a company as disappointing as Quench Water.
December 3, 2023
Unprompted review
Reply from Quench Culligan
Hi Lynette,
We truly value your feedback and apologize for your recent experience. Our team previously reached out a few months ago to address your earlier review. To better assist you with any ongoing concerns, please share your contact information in a private Trustpilot message. Thank you for giving us the opportunity to improve.
Reply from Quench Culligan
That's great to know! Thanks for reviewing your service.
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