Intuit QuickBooks UK Reviews 16,703

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 872 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their knowledge, patience, and helpfulness, making complex tasks feel manageable. Many people highlight the excellent support received, noting that the staff goes above and beyond to ensure understanding and resolution of issues. However, some customers were dissatisfied with the customer service and user experience, particularly regarding data migration and issues with the website's new layout. A few people reported difficulties with reconnecting bank accounts and slow response times from support, leading to frustration and extended resolution periods.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their knowledge, patience, and helpfulness. Many reviewers... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support, highlighting... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers find the platform challenging to... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting knowledgeable... See more

Website

Users describe negative interactions with the website, frequently citing an unintuitive user journey and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a sole trader having to register for VAT and make MTS submissions for the first time the prospect was somewhat daunting! My 45-60 minute session with Daneel was exceptionally helpful. From a po... See more

Rated 5 out of 5 stars

Recently signed up with Quickbooks for my MTD and I had an onboarding call with Andrei, who was very personable and informative, he was able to answer any questions I had very quickly and easily. Ther... See more

Rated 5 out of 5 stars

What a fab service! Daryl was incredibly knowledgeable and patient with me as he guided me through invoicing, MTD and ensuring I was confident with the other elements of the service that I had alre... See more

Rated 5 out of 5 stars

Valery at quickbooks was so patient, methodical, caring and understanding taking me through virtually every step of my transition into MTD and the relevant software. She was amazing. I cannot thank he... See more


Company details

  1. Accounting Software Company
  2. Cloud Computing Service
  3. Payroll Service
  4. Software Company
  5. Tax Preparation Software

Written by the company

Accounting software is just the beginning. Unlock growth, get paid and manage teams, all backed by real human product support 7 days a week.*


Contact info

3.9

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tailored service

The session was tailored to my business requirements and my personal capabilities. JM, the trainer, was extremely polite, patient and thorough. The session was followed up with useful email links to the various areas of learning.

April 30, 2026
Rated 5 out of 5 stars

Really polite and helpful

Really polite and helpful, slow access from my end due to internet connection, but Fretzie stayed patient and reassuring throughout. Most helpful on the topics I asked about and other essential teachings from outside the box perspective. Thank you.

May 1, 2026
Rated 1 out of 5 stars

The worst software and supporting services I've ever had the misfortune of using.

The worst, buggiest software I've ever used. 404 pages all over the web app. No useful help articles anywhere. Tried to cancel and that seems almost impossible. Had to push very hard for my right to get my data removed. I could list all the issues but I'd be here all day. Honestly the level of incompetence here is astounding. How they are still in business I cannot fathom. I wholly recommend that no-one trust them with their financial data and client info.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Still no contact from Temi

Still no contact from Temi, they just do not care, I must of spent thousand with them over the years as I also had Online accountancy for many clients, if they just said unable to fix it that would of been fine, instead they just past you on to someone else to waste your time and run you around in circles.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Such a fraudulent company

Such a fraudulent company!
My company was closed 2 years ago. They said I had to pay my annual fee (£150) to close the account, so I did.
A year later, £150 has been attempted to be taken from my bank. I’ve spent 30 whole minutes on the phone to intuit on hold, and again, they’re saying they can’t close my account until I’ve paid it. I’ve not used the application for 2 years!!! Disgraceful and so unhelpful. Would never again use or recommend.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Old issue resolved very quickly.

Old issue resolved very quickly.
Have rung several times regarding the issue which Cassandra identified quickly.
Previous calls had led me to understand the issue was more serious that it actually was !!

April 30, 2026
Rated 5 out of 5 stars

Daryl

I had a 45-minute chat with Daryl, and he was super helpful and clear. He gave me all the info I needed, and I feel much better equipped to start using this software.

April 30, 2026
Rated 5 out of 5 stars

Darryl was extremely knowledgeable and friendly

Darryl was extremely knowledgeable, friendly and supportive. The call tutorial was absolutely priceless as there was so much I didn't know and Darryl patiently and thoroughly explained everything clearly and in a way that felt like I was being guided through. Left me feeling very valued

April 29, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look