Intuit QuickBooks UK Reviews 16,703

Shem explained topics very clearly and I came away from the meeting feeling that I had learned a greatdeal. She was very patient with me and gave me time to ask what I needed(more time than she should have!)so thank you so much.

Cassandra was so helpful and made me feel at ease and explained everything so I could understand it . A credit to quick books thank you

Very helpful, and ensured my issue was solved as soon as possible. Thank you for your patience.

Megan was very helpful and knew what needed resolving straight away.

If I had written this several months ago it would have been a positive 5 star review but not since the so called 'upgrade' to the new Sole Trader system.
The new system is very challenging to make sense of and does not work for a very small business like mine plus to add insult to injury it has not migrated all my data from the past few years and hence all the tax information has been lost and appears unrecoverable.

I have asked for support and to return to the previous system but told - in no uncertain terms - that this is not possible and basically ignored despite trying very hard to explain my situation. Having made a formal complaint I waited almost 4 weeks for a response which when it came was unhelpful, condescending and did not acknowledge my issues.

Unless you are very confident in using clunky awkward systems then I suggest trying another provider who offer supportive customer care and at least some semblance of interest in the client.

Was a strange kind of relief to read that some others had a similar kind of experience to my own on here as I was made to feel like it was only me and my fault!

Very helpful session and friendly tutor.

Quickbooks were very helpful in every way with patience and plenty of knowledge to help me with learning about the payroll process

I've been a QuickBooks customer for four years and this data migration to Sole Trader has been a nightmare. All my data is somewhere in QB system but not in my account. It's been going on for a month and QB keep telling me that they're having issues solving this.

I have been charged the wrong amount 2 months running now. I have requested a refund and correction to the pricing. Still no response to the email requesting this

I have been bitterly disappointed with technical support. An error in my invoicing arose sporadically and prevented key information from appearing. This was escalated to the technical team over 6 weeks ago and all I have had is an assertion that they are “working hard” to find a solution. An offer; after much complaining of a partial refund on my monthly subscription as a “goodwill gesture “ was insulting

Logging on now a Nightmare!!!
Asks are u a robot ,go to tick it, then wants you to tick pictures , which I loathe and hate. The inventor should be shot.
I am looking at changing our accountants to one doesn’t go anywhere near insane books

Quick phone response
Very thorough investigation
Clear communication on what was going to happen next

Daryl was an absolute legend, made everything very clear and easy to understand.

Good customer support following issue with payroll.

Great software and very good customer support.

Very polite and knowledgeable customer service rep

I have had issues with my missing transactions on my quick books statement, I reported this over a month ago and no one is helping / passing my around / not getting back to me!!! Use XERO instead!!

Got expert help from Fretzie, she helped with how to use QuickBooks. Spent over an hr making it extra easy.