Quick Lane UK - Prestwich Reviews 122

Damaged car caused on site as they have bill metal rods sticking out of the ground as there was no where to park when returning the car after it wasn't put back together proper afterwards my annual mot and service.

Cause my bumper to be almost ripped off and it to piece my fuel line costing me more money as it was a slow leak over several weeks.

Fixed the hose but didn't car to want to fix the major damaged to my 10k audi a3.

Didn't want to go though my own insurance as 100% gaureteed to have increased my premium and cost me over 2k for the next few years.

Called back to ask for a update from the management as advised he ll be in touch...

4 months later no phone call still

On top of all this I was also moaned at in a aggressive tone by the younger staff member claiming I not insured

Absolutely shocking been driving 18 years and never had a point on my license. Rta. Etc

Then this happens and nobody gives a s%£t

Absolutely appealing customer service. I wouldn’t return even though the closest garage to me. Had my car in for a service and tyres. They’d ordered the wrong tyres despite the phone call several days before the service, didn’t know what tyres I needed, if they were run flats, messed me around before and during my appointment. Charged me £100 for a locking wheel as I didn’t have it to find out that they’d sold me something which wasn’t right. It wasn’t the locking wheel nut I needed but a new set which they didn’t fit for me. Took 30 mins to hand the car back to me and take payment. There’s no accountability or help from them. Nobody seems to care about their jobs or the customers. They don’t answer the phone and if you leave a message with one to the team, nobody calls you back. Spend your money elsewhere where you’re appreciated!

I had a starter fitted . Great service thanks to Alicia and Kameron.and the mechanic. Next service in August, I'm booked in.

hi mr banks here just add my in for a services and a mot they were very good & help full would recommend them as they were so helpfull & polite wich is good in these days good luck for the future

I booked an MOT online. When I arrived at the garage and showed them my booking reference, they told me the online booking system does not work and it 'keeps quadruple booking' them. Do not use their online booking system. The Prestwich garage could barely muster an apology and did not even try to find a way to fix the situation. Extremely poor. When I tried to email a complaint to the email address on the Quick Lane website, it bounced back as the email address does not work.

Phone number on website out of service! Email address on website out of service!
What is happening to this company?
I need to make a formal complaint and can't!
Ridiculous for a company owned by Ford.

They broke our radio/cd player and have refused to sort this out. We can't use it as all shows on display is code which we don't have. This garage is a bunch of liars and very untrustworthy, DO NOT RECOMMEND. keep far away as whey they fix something they brake something else. They keep saying will sort it and aren't. IT'S YOUR RESPONSIBILITY TO PUT THIS RIGHT & COMPENSATE. WAITING FOR YOU TO FIX AND SORT

Dreadful. Disorganised and badly managed. Had the worst service ever at Prestwich Quick Lane. The technician tried his best but hard to overcome such bad customer service and poor organisation. Makes matters a lot worse when the Tel no for Customer Service on their website is out of service. And the email address for complaints also does not work. It's had to fathom how any organisation can be so badly managed.

I will definitely be returning to this garage professional in every way booked my car in for 4 wheel alignment had little trouble with some rusted bolts but got it done in the end! first class very efficient team thanks again for sorting it out keep up the hard work all members of staff credit to the company.

Excellent service. All for £25. Outstanding customer service
This is my new home garage for sure.
I have a mot station at side of my house. But I’ve drove hear because of the reviews.
I was greeted by a lady. Very pretty 😍
She was friendly and I was at ease with these people. Looked after me proper. Thank you so much.
Definitely recommend

I booked my car in for a mot, regretfully it failed on a fog light switch, the gentleman who booked me in was an honest, welcoming and professional person.
I sourced my part and even though the place was busy had time to slot me in at a most convenient time. The staff maybe young to me seem energetic and enthusiastic made my stay and service to a high recommendations. My brother and father utilise this company too.

Amazing amazing service from the Prestwich branch this afternoon. Can’t thank them enough for the great service in fixing my puncture last minute. Highly recommend!

As usual excellent service. Carried out a vehicle health check and carried out the work we needed doing very quickly. Delighted that they even did a couple of minor jobs FOC for us. We have used them since they opened in Prestwich and wouldn't consider going anywhere else now.

Quick, polite, great value

Staff very informative and helpful with advice for pending tyre replacement before my next mot test

Friendly staff efficient service good price

Very pleased with the service prompt, polite, efficient and relatively cheap.

Would be happy to use this service again.