Quidie Reviews 38

They gave a loan to someone who stole my identity, which means there must have been minimal information shared. They are now unwilling to help clear this matter, giving me bad credit and unable to get a mortgage!! They won’t even engage in conversation.

Recieved a claim from Quidie at my address for someone who has never lived here. Opened by mistake so will contact the Court to try and nip this scam in the bud

Even when you pay before the scheduled date for Fernovo and overpay against your due amounts, they will harass you and say your account is in arrears. Their customer service is abysmal, they will lie to you and frustrate you at every corner. They'll say they've done something, not do it and lie about later. They will talk over you and go round in circles even if you know they know they're in the wrong.

Rubbish, got a letter in aug offering comp/ redress which stated once I returned acceptance form it’ll be processed within 21days. Surprisingly they didn’t receive form. Sent me another 26 days after first I sent it back. They recieved it 28th sep. it’s now been over 41 days and still not recieved payment. Shoulda got it 20 days ago. Email them, we are dealing with a lot of cases so it’s taking longer in capital letters NO NEED TO EMAIL US AGAIN.
Clowns

Awful company. The customer service this company provides is extremely poor and very unprofessional. The staff are very rude, condescending and unhelpful. Every member of their customer care team is disrespectful, uninterested and will advise you incorrect information. Avoid taking out loans with these people, as they do not want to help resolve issues, even when those issues arise because of their own errors or failings. The worst customer experience I have ever had!

Like others have said, why say it’s accepted and then decline it??… it’s just a waste of our time.

My finances changed during Covid & I was so worried about making the initial agreed payments. I contacted customer services & they were fantastic. Reducing my payments over a longer period with genuine concern for my situation. The relief was genuine & I would consider their customer service to be five star.
Best customer service experience I have ever had. Well done.

I don’t understand why you declined me either though you sent an email saying I was entitled to a discount and always pay on time.

I rely on you guys to help me out because I can’t go anywhere else, the decision you make to decline can have a serious repercussions especially when I am desperate for money, shame on the person who sits there looks at its preapproved application and then say no🤬

Terrible company! I settled me loan in full with them EARLY yet they decline my application. It took them all of one whole minute, that is 60 seconds guys to send me my dear john email.

I have to be honest . Better rates than most and they gave me two loans , despite my poor credit. Now to explain the one star. I repaid both loans and never missed a payment , my credit should be repairing , but they turned me down for a third. No idea why they would give me two loans that I repaid in full , without a single missed payment and not a third .

They say they're bad credit loan company but I was declined so they can't be a bad credit loan company. Avoid

Been there when i needed them unlike others never refuse if bad credit. Quick easy highly recommend if bad credit and refused elsewhere. Also low Apr compared to others .

1 Star for giving me a loan i am unemployed bad credit under 79 and a ccj dont ask for wage slips if you want money ideal lender

Helped last minute during Christmas, have paid off my loan early no issues all done online did not have to talk to anyone. I have really bad credit score by the way

Awful customer service - have not responded to a complaint made 9 weeks ago, I keep receiving a generic response “we have escalated to the relevant department” .... complaint is now with FOS - Happy to discuss if anyone from the company cares to respond.

I just don't get the bad reviews, Fernovo is one and only payday loan company that charge alot less intrest than others, always straight forward, customer service can't do enough.

They are beyond incompetent to the point of being mismanaged. I have complained to the FCA about them.
They are impossible to contact either by phone or email as they just don’t respond. They have incorrect details on file. They make decisions in absentia of any evidence.
Avoid at all costs.

Have had 3 loans with them and haven't found an issue at all.
I haven't got the greatest credit file due to another company mixing things up with someone else's file but fernovo have been amazing payments made and taken on time funds always sent within an hour.
The app is glitch sometimes and I've had to reset password a few times but can't fault the company so I don't care.
Fantastic customer service from helpful staff too I've never had any issues but then I pay on time every time or I pay it off early so I won't have issues maybe that's some other people's issues hence their bad feedback...

Borrowed through their brand Fernovo

Having used them on several occasions and having always paid on time. I was disgusted today to note that they had placed an arrangement to pay marker on my credit file. I am disgusted as this has ruined my credit rating.

be careful of these sharks had a loan with them the schedule of repayments was agreed however over the 3 months they took extra money on each payment, e mails have gone unanswered when I log in to my account and click on the contact us button nothing happens obviously frozen out the only way forward now is via the FCA do not touch with a barge pole safer to borrow from the bloke down the pub