Quintain Living - Canada Gardens Reviews 

Adrian was professional, efficient, and accommodating throughout the process. Thanks to his help, we found the perfect flat!

Working with the leasing agent (Kyle Hutson &
Sahl Chawla) and tenancy team (Mohammed Qania) was a great pleasure.

Flats are clean, nice and new although overpriced. For the first two years we lived here we had no issues so no need to interact with Quintain. However, when we renewed our lease for the third year we have had nothing but issues. On multiple occasions they have tried to take out double the rent and asking us for hundred of extra pounds without any explanation as to what this money is for. As this kept happening the receptionist advised that we cancel our direct debit for our rent until this has been sorted. Unfortunately trying to communicate with anyone from the rent department is like trying to find a unicorn, it is impossible. We have also been threatened with legal action over accusations that we are not paying our rent when we are. The departments do not seem capable of interacting with each other or checking their system for information. The service has been horrendous and caused much unnecessary stress. Do yourself a favour and avoid these flats. We will definitely not be renewing our lease and cannot wait to live somewhere less problematic.

Canada Garden is a great place to live. The contemporary building offers excellent services, and there is a fantastic view from the rooftop, especially during events at the stadium. While we were living there, we maintained good communication with Yusuf, who resolved all our issues. Thank you!

We stayed at Quintain Living, Canada Gardens, for three months, and we were very happy with our experience. If not for moving to another country, we would gladly have stayed longer.

We enjoyed the beautiful, modern living space, with an incredible view of the Stadium. Having access to Tulu was a convenient bonus, making it easy to borrow a vacuum, print documents, or grab snacks and essentials.

Any issues we encountered were addressed. While it wasn’t always immediate, we were ultimately satisfied with the outcomes. We had frequent contact with Yusuf, who resolved most of our concerns. We didn’t get the chance to learn the names of all the wonderful people who greeted us with warm smiles each time, but one of them was Sonam. She was exceptionally friendly and handled our requests quickly. Salma, who helped us with check-in and check-out, also left a great impression.

The only serious drawback we experienced was the lack of air conditioning in the apartment during hot summer days.

We were delighted to live here and can confidently recommend Quintain Living, especially the Thomson building, for a comfortable life just half an hour from central London.

Really love living here and all the team members have been super to me since I have moved in! Special mention to Jonathan who went above and beyond to help me with the smallest tasks! I recommend Canada Gardens to all!

CANADA GARDENS
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I was scheduled to move in on the 13th of September 2024. I received an email from Mr Adnan Yousaf on the 12th of September confirming that the keys will be made available for collection at 12a.m on the 13th of September at the concierge.

Upon arrival, having lugged my luggages and personal belongings, I was informed by the concierge that the keys to my apartment is registered under a person’s name other than mine hence he will not be able to hand the keys over.

I then informed him that I have made arrangements to move in at midnight on the 13th and if I do not get the keys to the apartment, I will have nowhere to stay the night. To my utter surprise, I was told that I can leave my luggages and personal belongings at the lobby but I am going to figure out where to put up the night.

I had to contact the host of the airbnb I was renting prior to my moving date to basically beg her to allow me to rent the place for the night.

I emailed the resident team after moving in to seek compensation for the extra expenses I incurred through no fault of my own only to be given a solution that makes absolutely no sense whatsoever.

It is pretty obvious that the only solution is to credit my bank account with the money but apparently ‘IT IS COMPANY POLICY THAT WE CANNOT TRANSFER MONEY TO BANK ACCOUNT’.

I have been trying to get in touch with the assistant resident manager - ( Mr Yusuf Khalifa ) since. I called the resident team contact line on the 8th of October and was told that Mr Yusuf has gone out for lunch and he will inform Mr Yusuf that I called, and to get in touch with me when he’s back.

It is the 27th of October and Mr Yusuf has still not gotten in touch with me even after I sent him an email on the 10th of October informing him that I have been trying to get in touch with him. — it seems Mr Yusuf is still out for lunch 19 days in.

Thanks to Canada Gardens one of team member Jonathan, very helpful and polite guy. Provide quick assistance to get help on the reported issue.

Avoid like the plague. Quintain Living are the biggest scam rental company I’ve ever known. It has been over a year since I was told I would get my deposit back and QL continue to ignore me. The deposit protection people have told me that Quintain actually didn’t protect my deposit until January 2024, even though I moved in Oct 21 and my tenancy ended on Oct 23. This is actually illegal so I have decided to proceed with a legal team, even thought that will cost me more than the deposit is worth. But now I don’t care about the money, i care about Quintain seeing consequences for their terrible processes and scamming people. I am appalled by the treatment I’ve received by QL and do not recommend to anyone. It might seem glamorous, but the apartments are overpriced, under maintained and their underhand processes have caused me a great deal of distress. Save yourself some money and rent elsewhere.

I’ve been living at Canada Garden for 3 years now and I’m about to start my 4th year. The reason I’ve chosen to stay is because of the amazing staff who go above and beyond to make everything smooth and enjoyable

I want to thanks Malia from Canada garden who has been incredible helpful during my tenancy renewal process.

Her professionalism. Prompt response and friendly approach made the whole process seamless. It’s people like Malia that make Canada garden feel like home.

Really love all the preks. Everything is accessible great location, very clean area great view . Staff are very attentive, friendly, and highly professionals .
Special thanks to Malia Alphonso without her my experience wouldn't be so wonderful she is the one who make big difference and have huge impacts on the company services honestly 10 out of 10 .
I recommend everyone to look for Malia if you have a problem because she is a magician 🎩 ✨️ 💛

I've been living at Quintain Living for over a year now and recently decided to move in full-time after mainly living abroad. Overall, I've been very happy with my experience here and have even renewed my lease for another year. The community is fantastic, and the location is ideal.

However, there is one issue that has been disappointing. When I moved in, I was under the impression that the apartment was fully furnished, as all the pictures on the Quintain Living website show well-furnished spaces. However, my apartment only came with very basic furniture (a bed, dining table, and sofa) and is missing essential pieces like a coffee table and TV stand. These are typically part of a "fully furnished" apartment, and I was surprised to find out that I needed to purchase these items myself.

When I raised this with Quintain Living, I was informed that my apartment is part of a "discounted market rent" category, which only includes minimal furnishings. This was never communicated to me when I signed the lease, nor is it mentioned anywhere on the website. This feels like false advertising, as the term "fully furnished" gives a different impression.

While I've enjoyed my time here and appreciate the overall quality of life, this issue has left me frustrated. I hope Quintain Living can be more transparent about the furnishing situation and offer more clarity upfront to avoid confusion. At the price I'm paying, I expected a truly "fully furnished" apartment, and this is definitely going to influence my decision to renew in the future.

On a positive note, Malia from the residents' team has always been incredibly helpful and understanding towards my situation. She's been a great support throughout.

If Quintain Living is able to address these concerns and provide clearer communication upfront, they could easily turn this review into a 5-star one

We love Ms. Sonam and missed her dearly at Canada Gardens main reception. We thought she left and we’re so happy to see her back and glad that she’s still with the firm. She’s very reliable, friendly and very approachable and very helpful at all times, very pleasant and assertive and really knowledgeable on certain logistics and needs of the tenants.

I've been trying to get in touch with someone from the residents' team re: the extension of our contract for months, and despite my several emails and phone calls no one has got back to me. We've been renting with QL for a few years now, we have consistently met our obligations and yet we're treated like garbage by the company and those who work for it. Avoid at all costs.

Absolutely fuming with the way we were treated throughout our tenancy. After moving into a flat that was an absolute state - filthy, hazardous, and not fit for living , we’re now being charged for “professional cleaning” and “redecoration”. Are you having a laugh? We were paying good money for comfort, but instead, we were stuck in a dump that hadn’t seen a decent clean in ages. There were serious issues from day one, including leftover “hazardous materials” from the previous tenant. The place was a “health risk”, and none of it was sorted before we moved in.

To make matters worse, we lived without curtains for the entire time! Imagine that, no privacy, no shade from the sun, just being left to deal with it. We raised the issue and were promised they’d get replaced after they removed the dirty, stained ones, but did we ever get them? No, we didn’t. Absolute shambles.

And now they’ve got the cheek to bill us for cleaning when we left the flat spotless, far better than the state it was handed to us. Unbelievable. We’ve been more than patient, but this is a joke. If you’re thinking about renting from them, avoid at all costs. Worst experience we’ve ever had.

I rented a flat from this company (Quintain Living - Canada Gardens) and had a truly frustrating experience. We moved out at the end of August, and honestly, it felt like a nightmare from the start. When we arrived, the place was absolutely filthy and barely livable. To make matters worse, we discovered that the police had been involved due to hazardous materials left behind by the previous tenant, which put our health at serious risk. For £2,100 a month for a one bed flat, I expected much better.

Throughout our stay, we had no curtains because the management removed the dirty ones but never replaced them. This left us completely exposed to sunlight and with zero privacy, making our living situation uncomfortable and stressful. Communication with management was nearly nonexistent; you often had to wait days for a response. It felt like our concerns fell on deaf ears. Even when we requested a meeting to address all the issues, they insisted it wasn’t necessary, which was incredibly frustrating.

Adding to the disappointment, there were no special services provided in the Thomson Building at Canada Gardens, which made the lack of attention from management even more glaring.

To top it all off, when we moved out, we were shocked to see deductions from our deposit for cleaning and redecoration, despite leaving the flat in a professionally cleaned and far better condition than we found it. It’s hard to believe how poorly this place is managed. I can’t recommend this company to anyone—save yourself the headache!

I got a fantastic service. I’m an international student and it’s the first time I come to London. I met a lot of trouble because of the payment, communication, and so on. The team gave me a lot of help to make sure I can check in ASAP. I do appreciate.
The environment of the room and surroundings are also out of my expected. I love this place.

The maintenance manager Rebecca is completely useless. We had multiple issues in our apartment where pipes in our ceiling began to leak and we had months of maintenance requests and conversations to deal with. We were left with holes in our roof for over three months and plaster dust that is still covering our walls and doors as a cleaning team is unable to be booked in.

As we still await the end to this situation, the maintenance manager Rebecca is refusing to answer any of our emails and is denying all responsibility of her actions within our situation. Due to the lack of communication by this maintenance team, we have had to involve the manager of our building, Yusuf, and even the Leasing Director of Quintain Living, Nathan, to get some movement started. Both Yusuf and Nathan were very helpful and the only people who got some movement with our situation.

Paying this amount of rent for this apartment and not even being able to communicate with the maintenance manager for leaking pipes and holes in the roof is horrible.

If you rent from Quintain, i hope you don’t have any serious maintenance requests as they won’t be answered by Rebecca.

We had an issue with our tenancy in another building and Yusuf swooped in to help. I wanted to write a review because I really appreciate Yusuf taking the time to support me when I am not even one of his residents. He went out of his way to meet in person to reassure me and was very quick to respond to queries. If you have Yusuf looking after you- you are in good hands.

It was a great experience; I can highlight the safety and security