Quintain Living - Landsby Reviews 

I just want to leave the most glowing review for Faysal for his exceptional service as the overall resident manager in Landsby. He is a fantastic asset to the Quintain team and I think that his exceptional service, work ethic and professionalism deserves to be highlighted.

I've lived in Landsby for over 4 years, and in that time Faysal has consistently gone above and beyond to help me with any queries or issues I have had over this time. He's always a phone call away if you need anything, and without fail will go out of his way to make sure that your experience of your tenancy in Landsby is excellent all the way through. For example, he's helped me a number of times with queries about renewal of my tenancy or with regards to maintenance issues!

On top of this, I have seen Faysal treat other residents with the same conscientious approach, which shows you his commitment to professionalism and really enhancing the living experience of all residents.

Thanks for everything Faysal, pleasure to have lived here for the last 4 years!

The pricing of this home rental company is outrageously high, making it incredibly difficult to justify the cost. The rental rates are far from reasonable, especially considering the size of the apartments, which often fail to meet expectations. The lack of balance between price and apartment size leaves much to be desired.

I have been here 5 years and enough is enough. I cannot tolerate a rent rise of over £400 in 2 years.

Quintain are by far the most selfish and uncaring organisation I have had the misfortune to have known.

Loyalty means jack all to these people. I am being asked for over £2400 for a one bedroom flat and that doesnt cover the utilities - of course, i have no say in the provider so i am charged at least double a normal domestic customer. The way they work it out is so complex you need a PhD in Mathematics to understand how much you are overcharged a month.

When I told them that i wanted to move and wanted an extra month they told me that my rent for that month would be over £3000. I mean, how petty and spiteful can you be.. an extra £600 for one month. After all the loyalty I have shown them. Yes, i expected a premium, but this is verging on criminal.

Needless to say when i asked for the details of those at the top of the food trough to complain to, the Resdients Services closed my ticket without responding like the cowards they are. Just contemptible behaviour.

It used to be an amazing place where the staff couldn't do enough - now you have to pay £60 per hour just to use the BBQ on the roof garden and another £60 per hour if you want to hold a private party.

These people are only interested in how much rent they can get from you. I am so glad I am leaving as I will save a small fortune.

Please read and stay away! They don't care unless they are scraping obscene amounts of rent from you.

Really nice flat. The living space is quite good and the reasonable price is a attraction point. Particularly the reception service is great. I lost my key and they help me change a new one very quick. I enjoy that time and hopefully I would like to live here for longer time.

We are very satisfied with our experience living in Landsby for more than 2 years now! The residents team is amazing. Karolina, in particular, was exceptionally helpful throughout our renewal process. She went over and beyond to ensure everything was smooth and stress-free. Her attention to detail, prompt responses, and genuine care for our needs made all the difference. We couldn't have asked for a better experience. If you're looking for a reliable and supportive residents team, Landsby is the place to go. Highly recommended!

Loving life here, everything is clean, modern and nice. The concierge are incredibly nice and helpful, especially Faisal and Milton.

I would like to compliment Carolina and Milton who are forever helpful to me and I also notice other residents receiving a similar service. They are friendly and professional at all times. Very easy to approach with a huge welcome and solves all problems to the best of their ability. But most of all always feeling safe and valued.

Landsby East Garden (residents garden) and the flat next door to me (which is empty and is being advertised for rent) has apparently been taken over by many different and random people filming god knows what. Leaving doors open (fire hazard) and using residential property for commercial purpose? Propping up doors because they likely have not been issued any keys. Who are they? Why are they here? Who is getting paid to let them in? Reported it to concierge but they are still here. Taking pictures and reporting to Head office tomorrow. No peace in this place. I am sure my contract states I have the right to quiet enjoyment of my flat.

I've lived here for over four years, having moved in when it was still known as Tipi. I've lived in the same apartment all this time, and the initial two years were great.

However, something shifted about two years ago, and the quality of service declined rapidly.

Here are a few issues I've encountered:

- Parcel Store - Several of my parcels have been stolen from the supposedly "secure" mail room, and Quintain offered no assistance.

- Maintenance - I've requested maintenance only a few times for minor things, then in summer 2023, my oven broke, and despite a prompt visit from an engineer who said he needed to order a part, I heard nothing further. After three months of fruitless follow-ups, I gave up and bought an air fryer. In January this year, I decided to chase this issue again, an engineer visited, claimed they needed to order a new part and now, 3 months later, my e-mails are ignored and I don’t have a working oven.

- Utilities - The lack of transparency is concerning. Inquiries are either dismissed or ignored. Despite living alone in a one-bedroom flat and being at work for 8 hours each day, my utility bills have inexplicably totaled approximately £3,000 over the past five months, with each months usage varying wildly.

In conclusion, while the first two years lived up to the hype, the experience has since turned into a nightmare. It's with regret that I advise avoiding this development at all costs.

There’s really no way to best describe Quintain aside from scam. The issue list (non-exhaustive) is as follows:

- 3 parcels stolen with absolutely nothing done by the residents team. Took over 3 months to answer my email and then took another 3 months (several chases with no response) to ask the company with the CCTV to provide the footage to the police. Police were chasing as well with no response. They saw the cameras of someone taking it and said so over email and just said to take it up with the police “as they couldn’t disclose the person’s identity”. 24 hour security is absolutely a lie.

- Utilities overcharge: Our bills have been ridiculously high and Quintain charges these every quarter (140 is deducted from your direct debit automatically + ridiculous amounts from their quarterly reconciliation).

Our bills for a 2 bed are always 220-270 a month without ever using heater or a lot of light / electricity. There were several months where we were out of town for over 2 weeks as we travel a lot and the prices and amount of kw per day remained the same.

Both Kw price and standing charges are almost double the price of the current market rate and on an email last year when the prices went up they said it would only increase 25% but it is much like over 60% each month. (These estimates made by them last year were on an actual 2 bed).

- Skyrocketing prices: The prices on the rent went up by over 350 pounds last year which is insane;

- Poor Security: Security is constantly letting tailgaters get in and does not ask for identity or flat number / name whatsoever. I’ve had cases where I really felt for my safety being in the elevator with drunken people staring at me and trying to speak to me. Also, there were aggressive people in the gym loudly screaming and clearly high on drugs and it took months of them saying this was never a reported issue and actually having to drag them to the gym while it was happening to get it sorted. Also, crazy aggressive dogs who tried to attack my dog and other dogs repeatedly inside the building with no issues raised to the owners who just keep bringing him unmuzzled, even after complaining about this.

- Rude Staff: Day staff never open the door for you nor care about your problems. They will extremely gaslight you and make you feel like a lunatic when you raise a complaint about anything that’s really serious. To me this is the most enrarging. I remember frantically looking for my 3rd parcel stolen with a member of the residents team and she didn’t even care to help me look for it, let alone try and solve the issue. We also did not have a key for our mailbox months on end and our intercom has NEVER worked. Once our window wouldn’t shut with the worst cold and they literally said nothing could be done because there’s no maintenance staff overnight.

Honestly, if you come here you will be paying to get completely scammed.

Amazing living experience in Landsby West, Thank you all for support to Karolina, Ivana, Faysal, Milton
Top service and excellent customer service.

It was a wonderful experience working with Julia, she is really helpful and I appreciate her service.

Update: So today I got a call from Ivana. She was friendly, however she was asking what could be done about my still partially working washing machine and, in my opinion, still making excuses, blaming Samsung, stating I won't get a different machine...whatever. I did ask her why she is asking me what I want then? Quintain are supposed to provide the solution. Quintain are the landlord and they are breaking contract by not providing a properly working appliance. Eventually I got the message she was just confirming whether I needed maintenance to check again or whether I was going to escalate to the council. I stated both. I also reminded her that Quintain needs to explain foreign transaction fees.
She is going to work on that and she did say she would get back to me today but I stated she can take her time. I think she is trying but the issue is that there re no solutions...just phone calls and conversation and another maintenance visit....but no actual resolution.

No response from Scott at Quintain after he requested I contact him once he saw my review on Trust Pilot! Go figure!!!!
No contact from Jasmina at Quintain after delivery of another used washing machine. It still does not work properly.
No apologies for trying to charge me for foreign transaction fees. That request has gone silent so thats a plus. Many others seem to have suffered the same.
I will continue to log complaints and work through them while I still live here (with no solution very likely!) In addition to contacting local authorities to complain about inadequate Landlord duties and enquire about rent withholding due to inadequate facilities. Such a shame that nice area and flats are marred by wholly inadequately trained staff. That said Head office do not care either. What do you do except move eventually and warn others not to bother!

We have lived in Landsby West for a month, and everything is going great. Service at reception is also excellent (Jasmina and team, thank you!): they help me with everything I need, except questions outside their control, but they always help me find the right team.

Milton is a really good reception！good living place

They have brilliant concierge service. Hamii is extremely helpful and friendly to help me with a lot of heavy parcels. Yasmina is also easy going and happy to help when we have questions.

We wanted to a give a huge thank you to Igor (Night Manager -Landsby) as he has been exceptionally friendly and professional. He’s made us feel welcome from when we first moved in. We always look forward to seeing him downstairs!

Igor is the best, he’s so helpful, can sort anything and is a fantastic asset to the team. Anytime I have any problems he’s able to fix them with ease.
Igor is the GOAT, and a little bit more!

Landsby is a great place to live with easy commute and a great team especially Igor the night manager! Without people like Igor to keep everything in order it would be chaos. Only con is trying to get into contact for enquiries sometimes taking ages.

The apartments are generally quite good, but for the rent in zone 4 you would expect more. It is impossible to attend the events and we have to pay for anything extra. Staff is generally nice, but so far removed from management that they end up not able to solve anything. From the staff I would highlight our night manager Igor, who is always very friendly and helpful. Quintain: please get the management from 'tipi' back.