Quintain Living - Solar Reviews 5

Reply from Quintain Living - Solar

May 28, 2026

Hi Mohamad,

Thank you so much for your lovely review. We are delighted to hear that you have had such a fantastic experience living at Luna. It’s wonderful to know that you have enjoyed the maintenance service, concierge support, and community events like pastries with friends.

A special thank you as well for your kind words about Ciara. She will be so pleased to hear your feedback. We truly appreciate you recognising her friendly attitude, willingness to help, and dedication to supporting our residents every day.

Thank you again for taking the time to share your experience with us. We are so happy to have you as part of the Luna community.

Kindest Regards
Sonam - Solar & Luna Assistant Resident Manager.

Reply from Quintain Living - Solar

Mar 24, 2026

Hi H Shah

Thank you so much for such a thoughtful and heartfelt review! It’s wonderful to hear how much of a positive impact Ciara has on the day-to-day experience in the building. She truly takes pride in keeping everything running smoothly, and it’s great to know that her efficiency and attention to detail make such a difference.

We’re especially pleased that her kindness, approachable nature, and those thoughtful little touches help create such a welcoming and supportive community atmosphere. It really means a lot to hear that her efforts don’t go unnoticed.

Ciara will be absolutely delighted to read your feedback, thank you again for taking the time to share your experience.

Kind Regards
Sonam - Solar & Luna Assistant Resident Manager.

Reply from Quintain Living - Solar

Mar 17, 2026

Hi Alexandros,

Thank you so much for taking the time to share such a thoughtful and detailed review — it really means a lot to the whole team.

We’re delighted to hear that your experience at Solar was such a positive one from the very beginning.

It’s also fantastic to hear your kind words about the building, facilities, and overall living experience. We work hard to maintain high standards across Solar, so it’s great to know this made a difference to your day-to-day life.

A special thank you for recognising Sonam and Ciara as well, they’ll be so happy to hear your feedback. Creating a welcoming, supportive environment for our residents is exactly what we strive for, and it’s wonderful to know they helped make your time here memorable.

We’re sorry to see you go, but we’re so glad you enjoyed your time with us. Wishing you all the very best in your new chapter abroad, and thank you again for your recommendation.

Warm regards,
Daniel
Resident Manager

Reply from Quintain Living - Solar

Mar 15, 2026

Hi Miriam,

Thank you so much for taking the time to leave a review so soon after moving in. We're really pleased to hear that your experience so far has been a positive one.

Our whole team works hard to make sure residents feel welcomed and supported from day one, so it’s great to know that you’ve found everyone helpful. If there’s ever anything you need as you settle in, please don’t hesitate to reach out, we’re always happy to help.

We hope you continue to enjoy your new home!

Best regards,
Daniel - Resident Manager

Reply from Quintain Living - Solar

Jan 13, 2026

Hi Shubham,

Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience at Solar fell short of the standard you expected.

We understand how inconvenient the intercom issue was, particularly when it affected deliveries and visitors. While the system has since been resolved, we appreciate that during your tenancy it meant additional trips downstairs. Although the intercom provides access to the lobby, lift access is resident only, which does mean deliveries still need to be collected from the lobby, we recognise this wasn’t as clear as it should have been, and we apologise for that lack of clarity.

We also apologise for the confusion around parcel handling. During the early opening period of Solar, there were some initial challenges with the Solar parcel room, and parcels were therefore kept securely in the Luna parcel room. While security was always maintained, we appreciate that the process may have felt unclear and unreliable at the time.

Regarding on site presence, we the Residents Team are based in Luna and support Solar, and we are always present across both buildings. In addition, night security staff are also located on the front desk in Solar between 8pm and 8am. Throughout this period, teams at both Solar and Luna were always contactable by phone or in person, though we understand that this arrangement may not have felt as consistent or visible as expected.

We apologise for the ongoing noise disturbance you experienced. We know how disruptive this can be, especially when it affects your sleep. As Solar is a brand new development, there were some early operational issues, and once the source of the noise was identified, it was resolved. That said, we fully recognise that this took longer than it should have and apologise for the impact this had on your day to day living.

We’re really pleased to hear your kind words about Ciara from the Residents Team. She will be thrilled to know that her warmth, personality, and genuine care made a positive difference during your time with us, and we’re proud to have her as part of our team.

Your feedback has been shared internally and is genuinely valued, as it helps us improve communication, transparency, and service delivery for future residents. We wish you all the best in your next home and thank you again for taking the time to share your experience.

Kind Regards
Sonam - Assistant Resident Manager.