Quordlepuzzleshop Reviews 

150
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I purchased a couple puzzles from them a couple months ago as an Easter present for my parents. Today, my mom started her puzzle and was extremely disappointed to find that her puzzle was not a t... See more

Rated 1 out of 5 stars

Firmensitz in Wan Chai an einer Wohnadresse in Hongkong: www . quordlepuzzle . com/de/pages/about-us Keine Fragen gefragt! Name des Unternehmens: SLOW CROSS BORDER E-COMMERCE LIMITED HINZUFÜGE... See more

Company replied

Rated 5 out of 5 stars

My beloved Mom passed away recently and my 88 year old father is struggling with that terrible loss. I am now his primary caregiver and I got the idea to begin doing puzzles with him, as he and my... See more

Rated 1 out of 5 stars

Dropshipping without any concern to customers protecting laws. Do not buy anything here, unless you want to get scammed. For the Netherlands it's mandatory to have a phonenumber, address and... See more

Company replied


Contact info

2.1

Poor

TrustScore 2 out of 5

150 reviews

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2.1

All reviews

(150)

21 reviews in the last 12 months

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Rated 2 out of 5 stars

My first few puzzle purchases were spot…

My first few puzzle purchases were spot on and made me want to purchase more. However, my last two orders have been lacking…in two cases lacking the usually enclosed picture of the puzzle. This picture was slightly more accurate than the photo on the box. One of my puzzles, the small version of the cat in the bookshelf, was missing 4-5 pieces (it’s hard to tell exactly because of how the pieces are cut). I’m done purchasing from QuordlePuzzles

April 20, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you very much for your time and review. We are sorry to hear this. We want you to be 100% satisfied with your purchase, so we will compensate you or reissue the puzzle if it is missing a piece. Our customer service team will get back to you as soon as possible, or you can always contact us at service@quordlepuzzles.com. We assure you that we will thoroughly investigate the matter and work hard to find a satisfactory solution.

Rated 1 out of 5 stars

No stars. Absolute cheats

No stars. Never purchase from them. Misleading cheats and conduct themselves unlawfully. They give no option to unsubscribe and ignore your emails.

April 20, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Hello, we are sorry to bring you a bad experience. We understand your concerns about the unsubscribe option. In order to improve our service, we will increase and ensure that clear and easy-to-use unsubscribe options are provided. If you have difficulty in unsubscribing, please contact us through the customer service channel service@quordlepuzzles.com and we will handle it for you as soon as possible. We value your feedback and hope to have the opportunity to provide you with better service.

Rated 1 out of 5 stars

QuordlePuzzles is a company based out…

QuordlePuzzles is a company based out of Hong Kong. Thank goodness I used Amex to pay for my puzzles. They still haven’t arrived at their destination. I have sent delivery company called UniUni several detailed instructions and there is even a mobile number on the package. But somehow they can’t get it right. I would avoid them at all costs.

I sent them the coordinates on GPS. We sent photos of the house. Sent a map screen shoot from Google maps. And the package had my friends cell phone number on it. Package never arrived. Numerous emails between them, their shipping company, my friend and I. Nothing seemed to work. They are a disaster to deal with. DUMB AS ROCKS. AVOID AT ALL COSTS.

April 17, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.

Please contact our dedicated service team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will thoroughly investigate this matter and work hard to find a satisfactory resolution.

Rated 1 out of 5 stars

Misleading in several ways

Misleading in several ways. You can only post a review if you rate with 5 stars (it's a default and can't be changed from 5 stars). The quality of the pieces appear nice on first glance, but the site is misleading. Please be aware that these puzzles are very tiny and the two of the "Large" sizes came in boxes that are 5.1 inches by 5.75 inches; the third Large (Noah's ark) came in a box that is 6x7inches. The Noah's Ark was supposedly $110 dollars regularly and was 85% off (only $27) because "store is closing". That should have tipped me off.

April 8, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Hello, you may have misunderstood. Each product in our store has the details of the puzzle size. Since the puzzle pieces do not take up space, in order to protect the environment and avoid waste of resources, we have carefully designed the packaging size of the puzzle. The size of the puzzle is not affected by the packaging size. If you have any questions, you can always contact us by emailing service@quordlepuzzles.com.

Rated 1 out of 5 stars

Scam.

Scam.
I placed an order for 3 puzzles was sent an email with order number said that tracking #would be sent and never got it.Emailed them a message comes back couldn't be sent. I sent them a photo of what was sent to me now no answers back.

April 6, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.

Please contact our dedicated service team at service@quordlepuzzles.com with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.

We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience.

Rated 1 out of 5 stars

This is a scam

This is a scam. The puzzles I received were absolutely tiny and not worth their ‘closing down sale price’ let alone the original price. Beware.

April 2, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.

Possibly this was a misunderstanding, please contact our dedicated service team at service@quordlepuzzles.com with details of your concern. We assure you that we will thoroughly investigate this matter and work to find a satisfactory resolution.

Rated 5 out of 5 stars

great puzzles

great puzzles. Challenging to do and well constructed. I ordered a few more after having completed one. The closing down strategy may be a scam but the product is still fun.

March 23, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for your love and support, and please have a great day.

Rated 5 out of 5 stars

I ordered 5 puzzles and received…

I ordered 5 puzzles and received exactly what I ordered in a short time. The puzzles are a challenge, require concentration and are a worthwhile way to spend some time. I recommend them.

March 6, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for your love and support, and please have a great day.

Rated 1 out of 5 stars

Their customer service dept does not…

Their customer service dept does not understand customer service. I wanted to return two puzzles and they gave me an address in China

They claimed they were going out of business, which was a scam. They have no plans to go out of business.

January 4, 2024
Unprompted review
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Reply from Quordlepuzzleshop

We sincerely apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.

Please contact our dedicated service team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will thoroughly investigate the matter and work hard to find a satisfactory resolution.

Rated 1 out of 5 stars

Pretending to close for months and…

Pretending to close for months and months. Very dodgy

March 3, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Hello, due to excessive inventory backlog, the company's funds cannot operate normally. We are clearing out the inventory to reduce losses.

Rated 2 out of 5 stars

The closing down narrative is a scam - Update

Marketing them on the basis of the company shutting down is, in my opinion, a scam. Disingenuous and disappointing.
Update - their reply to me is disingenuous. Their marketing clearly claimed that the business was closing down. To claim anything else is simply wrong. I also got a note from Trustpilot saying Quordlepuzzles wanted more information from me to help them deal with my review (order number, phone number etc). If I didn’t provide the details my original review would be taken down. I guess quordlepuzzles do this because most people will ignore the request and the review is removed. That way they can carry on scamming customers.

February 23, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for your feedback! We understand your concern. Due to excessive inventory backlog, the company's funds cannot operate normally. We are clearing out inventory to reduce losses. Our goal is to provide quality products and services. Thank you for your understanding and support.

Rated 2 out of 5 stars

Puzzles recieved were smaller than the sizes I purchased. RIP OFF!

I purchased 5 puzzles, 2 large, 2 medium one (on sale) small. what I received was 1 large, with the correct number of pieces for a large, 1 medium sized and #ed, in a "Large" box, and 3 small, labelled as such. The puzzles were well constructed, though one of the small ones should have been labelled extra small (the pieces were tiny!) what got my dander up was that I politely contacted their customer service, sent photos as asked, and was told that the puzzle sizes and number of pieces varied--in other words, tough luck. I feel ripped off.

February 5, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue quickly.
Our customer service team will get back to you as soon as possible, or you can contact us at any time at service@quordlepuzzles.com. We assure you that we will thoroughly investigate this matter and work hard to find a satisfactory solution.

Rated 5 out of 5 stars

I ordered several puzzles from Quordle and loved them

I ordered several puzzles from Quordle. They arrived promptly and they were great! I love the unusual way they are cut, the fact that they are made of wood, the colors and the creatures! They are challenging ( I am not usually a puzzle person) but they are so unique I started one as soon as I opened it!
I gave a few as gifts and all loved their puzzle!
Thank you !

December 20, 2023
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for your support and love, and please have a great day.

Rated 5 out of 5 stars

Excellent customer service

I have found the customer service given by Quordle Puzzles to be exceptional. They were helpful at every stage of my purchase. I highly recommend them

January 16, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for your support and love, and please have a great day.

Rated 5 out of 5 stars

Challenging

I love doing puzzles and these were no exception. Small and oddly shaped, very colourful and good quality.

January 5, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you very much for your wonderful review,Maureen Blake!

Rated 2 out of 5 stars

Announcing their store closing and special offers for months

Made an order today and noticed that they are announcing their closing and special offers for months already … I feel like I made a really bad deal here :/ now I’m curious about the products condition …

EDIT: I cancelled the order because I cannot in good conscience support such a marketing strategy.

January 3, 2024
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for your support. Did you receive the package? If you have any questions, please contact our dedicated service team at service@quordlepuzzles.com and provide detailed information about your concern. We will solve the problem for you in time.

Rated 5 out of 5 stars

I gave this as a gift

I gave this as a gift. They were excited to receive it. I also sent a puzzle to another friend who said they would check out your web. They were also impressed with the gift. Thank you. Sorry you will be going out of business.

November 13, 2023
Unprompted review
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Reply from Quordlepuzzleshop

Thank you very much for your love and support, and wish you a happy life!

Rated 4 out of 5 stars

Legitimate site even if they keep claiming they are closing down

I bought 2 jigsaw puzzles from them and both arrived safely and in a timely manner. The pieces are really interesting shapes and some are recognisable animals (with markings on the back) which are cute. I really enjoyed the puzzles and the finished version was so pretty that I'm tempted to frame it. However, beware of quordle puzzle's "closing down" claim as it is totally false and the deals are not as good as they originally look - these puzzles are not cheap or discounted. Having said that, the jigsaw quality is excellent and worth it.

August 1, 2023
Unprompted review
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Reply from Quordlepuzzleshop

Thank you for your love and support, and wish you a happy life!

Rated 1 out of 5 stars

They are not closing it is a scam and…


They are not closing it is a scam and every Christmas they start advertising this false information about closing to gain sales. I received one of my puzzles with a piece missing and after 3 months I still have not had this resolved!!! Very unhappy. They also use various other business names!! Like Elon puzzles, crafthub, puzzlebazaar, puzzleup...for example

They are now offering me a $4.00 credit!!! ☹️ 😠

August 16, 2023
Unprompted review
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Reply from Quordlepuzzleshop

Hello, thank you for reporting this issue to us. We sincerely apologize for the inconvenience. Due to excessive inventory backlog, the company's funds are not working properly. We are clearing out the inventory to reduce losses. Your satisfaction is our top priority and we are committed to resolving this issue quickly. Our customer service team will contact you as soon as possible. We assure you that we will thoroughly investigate this matter and work hard to find a satisfactory solution. We value your feedback and appreciate the opportunity to correct the problem. Thank you for your understanding and patience.

Rated 4 out of 5 stars

Small picture on box is the only picture you get.

I love the puzzles, the only thing I would change would be to receive a larger picture of the puzzle to go by. The one you get that is on the box is very small and hard to see.

May 17, 2023
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Reply from Quordlepuzzleshop

Hello, I'm sorry to give you a bad feeling. In order to protect the environment and not waste resources, we carefully designed the packaging size of the puzzle and reduced the size of the box. All this caused the picture on the box to become smaller. However, the puzzle picture on the box is clear, just smaller in size. But this also makes the puzzle more challenging. Please understand.

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