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Rated 1 out of 5 stars

Terrible experience I received a transfer of 69€ and it has been processing for 4 days, not credited nor rejected and sent back to the sender, just ghosting, I have contacted the support via email a... See more

Rated 1 out of 5 stars

I made a bank transfer rfom UK to Quppy. My mistake - I sent $, but they accept only € I'm trying to know anything about how to return money back, but support answer 1 time in 2 days. Only by email... See more

Rated 5 out of 5 stars

The app works fine for managing my assets. Linking a card for crypto purchases is a nice touch, but it doesn’t always work on the first try. The app does what it needs to do, though there are occasion... See more

Rated 5 out of 5 stars

The Quppy platform allows me to manage both my crypto and fiat funds in one place, and that’s a big plus. Virtual IBAN works well for euro transfers, and the process is fast. However, the debit card l... See more

Company details

  1. Cryptocurrency Service

Written by the company

Quppy is a licensed payment solution within one App for managing your crypto and fiat assets.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

265 reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Quppy offers a hassle-free crypto…

Quppy offers a hassle-free crypto wallet experience with a user-friendly interface, no lags, and numerous useful features. It's the only multi-functional crypto app that met all my requirements, providing an excellent wallet, easy exchange functionality, and access to fiat currency, all within one interface.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

I learned about Quppy from my friend

I learned about Quppy from my friend. He told me that it was perfect for beginners and he was right - even though it was my first wallet, I haven’t had any issues. And I’ve tried some other mobile wallets after Quppy and didn’t find a satisfactory one.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

I've been using Quppy for a while now…

I've been using Quppy for a while now and I have to say that it's one of the best crypto wallets out there. The interface is sleek and user-friendly, and the transactions are lightning-fast. The security features are also top-notch, which gives me peace of mind when it comes to protecting my digital assets. Overall, I highly recommend Quppy to anyone looking for a reliable and easy-to-use crypto wallet.

January 31, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! I've been using their services for over two years and at some point they started asking for weird information about the origin of my coins. Time passed and last Friday I sent 0.25 bitcoin to my Quppy Wallet to exchange it to EUR. I do not receive the Fiat money over 2 hours and I have contacted the customer support via Email. They tell me that their risk management system will detect my exchange as highly risk and they can't process it. I know that is their right and I respect it, but when I asked when they will send my coins back to me they told me that "As Soon As Possible" and our communication stopped at this point. If they don't send me back my coins in the next week I will contact a law firm to find a legal solution. I DO NOT RECOMMEND YOU TO USE THIS COMPANY AT ANY COST! STAY AWAY!

January 5, 2023
Unprompted review
Quppy logo

Reply from Quppy

Dear Tsvetan,
We are sorry to hear about the inconvenience you have experienced with your recent using our platform.
Your funds are in the process of being returned. For this type of cryptocurrency, a certain return procedure is provided. Thanks for your patience.
Sincerely yours,
Quppy Team

Rated 5 out of 5 stars

After 2 years of using this service

After 2 years of using this service, I can say with confidence that quppy is one of the most convenient and reliable crypto platforms that I have ever used. A decentralized wallet is one of those features that make this service even more secure.

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Very reliable

Very reliable. Quppy is a full-fledged bank, but more convenient and modern, I like their app fast with a wide possibilities.

August 30, 2022
Unprompted review
Rated 1 out of 5 stars

With Quppy since May 2021. now they SCAM me

Registered with Quppy since May 2021, since I never used it. 2 days ago, I logged in and transferred 150 GBP from my personal account. When I wanted to exchange, they blocked my account. Then sent me an email asking for a video call with them. I had recently an accident and I'm not available for a such call. I requested them to simply refund my money and close my account with them. They simply ignored this request. I will contact their supplier to inform them about the scam ongoing. I'm not forced to make a call with them and they have absolutely no right to keep my money with them. Since I'm not able to receive the service, I cancelled my contract with you and you are obligated by law to refund my money. I will contact any competent authority to complain, and I will inform Google Play and Apple Store that you scam customers to take down this service.

I'm ready to remove my review if you refund my money on my bank account! I'm asking you to review ASAP the § 45 of the Consumer Rights Act 2015. I will wait 48hrs max for my refund and I will contact the financial authorities.
I can't believe that you use any opportunity to scam your customers! THIS MUST STOP!!!!!

I'm pretty sure, most of your positive reviews are FAKE!!

EDIT: Good to see the answer of Quppy. If you are really a legal company, then you should refund my money. I don't want to use your shi*** service again. Refund my money or I will contact FCA and further authorities regarding this case. SCAMMERS!

EDIT 2: Thank you for reply (here only). I'm waiting for my refund on my bank account. You have all the details.

EDIT 3: I'm still waiting for the refund of my money!!! have my family still in Ukraine blocked in this war and I need to send them money!!! Please it's not the time to SCAM your customers!!! Refund my money ASAP!!!!!!

February 23, 2022
Unprompted review
Quppy logo

Reply from Quppy

Dear Yuliia Davydova,
We are sorry to hear about the inconvenience you have experienced with your recent using our platform.
We are currently conducting an internal investigation about your case. At the end of which we will contact you.
Sincerely yours,
Quppy Team

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