QWERTY Beer Box Reviews 45

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered a Christmas gift of QWERTY beer for a friend. It didn’t arrive when it was supposed to but another was sent out immediately upon being told of my problem. Again, this one was damaged in tran... See more

Company replied

Rated 1 out of 5 stars

Order was first of all delayed, and it was very difficult to arrange a re delivery, I know this isn't the fault of the company but they offered no help to locate the order, and didn't reply to emai... See more

Company replied

Rated 5 out of 5 stars

Qwerty Beer box saved my Christmas!! As a single mother of 2 and being the only woman in my male dominated family tree, Christmas is a nightmare!! I ordered 9 Hampers which came promptly in time and n... See more

Company replied

Rated 5 out of 5 stars

Purchased as a surprise for beer loving husband and he is thrilled with the contents, even found a beer from a brewery he hadn’t heard of!! Arrived very quickly after a couple of email exchanges from... See more

Company replied

Company details

  1. Gift Shop
  2. Alcohol Store
  3. Beer Distributor
  4. Beer Store
  5. Corporate Gift Supplier

Written by the company

QWERTY Beer Box is an award winning British startup specialising in curating craft beer gift hampers that showcase the best of British independent beer. Founded by two friends Quinn and Niki while finishing their university degrees, QWERTY Beer Box was born in 2020. Dedicated to authenticity and championing craft products, QWERTY Beer Box offers a wide selection of real ales, lagers, pale ales and seasonal advent calendars, making it the ideal choice for personalised, thoughtful gifts. Whether it's for birthdays, holidays, or a treat for yourself, each hamper brings together distinctive flavours, supporting local breweries and catering to both traditional and modern tastes. They ensure their boxes arrive in playful gift-ready packaging and add snacks, glasses, tasting notes and other goodies to complement a memorable beer tasting experience. Quinn & Niki have been joined by Faye in 2024 and the 3 of them work tirelessly to deliver the best beer gifts in the country!


Contact info

3.6

Average

TrustScore 3.5 out of 5

45 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Pale Ale and IPA box - a great selection

I ordered the Pale Ale and IPA box from QWERTY. I was really impressed by the speed of despatch and delivery, as well as the variety of the beers I got. I could tell a lot of effort had gone into selecting high quality drinks. Thanks so much!

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

I accidentally put in my own address as the delivery address, Robyn sorted it for me and my dad is excited for his birthday/farthers day gift. But also hates his birthday always falls in farthers day week,it's like a birthday on christmas. This is obviously beyond the control of Qwerty.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic beer experience

Fantastic beer experience - a box of delights. A well curated collection of beers that’ll brighten up any social gathering.
Exploring the country’s best craft breweries. Every single bottle is (up until now) a hidden gem.
Not only that but the customer service is top notch.

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round. I ordered a box for a friend's birthday, and was contacted to say that there had been a breakage noted by the courier. A replacement was sent out quickly, and the box arrived in time.

April 21, 2025
Unprompted review
Rated 3 out of 5 stars

Unfortunately similar to many others!

Unfortunately similar to many others!
Ordered in good time and paid for dedicated delivery for a
Birthday present which has been and gone.
Awaiting a reply to my 2nd email as first was unanswered…not impressed

Update 08/04/25
Order arrived and received a full and frank apology. Appears the company have attempted to rectify delivery and more importantly communication issues.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience with Qwerty Beer Box! From start to finish, they delivered a truly 5-star service.

The product itself is exceptional. The beers they offer are clearly chosen with care, offering a fantastic range of styles and breweries. The tasting beers notes provided were insightful and made the whole experience even more enjoyable, helping me discover new favourites.

What really sets Qwerty Beer Box apart is the personalised feel. It wasn't just a box of beer, it felt like a thoughtfully curated gift. The excellent delivery was prompt and the box arrived in perfect condition.

And if all that wasn't enough, their customer service is top-notch. I had a small query and they responded quickly and helpfully.

5 stars all round! I can't recommend Qwerty Beer Box highly enough for any beer lover. I'll definitely be ordering again

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Order placed for a birthday gift a week…

Order placed for a birthday gift a week ahead of the birthday date, zero order updates received and no order received - tracking still shows as with supplier . Have contacted customer services with an auto reply of we will get back to you in 1 working day. No reply yet received, birthday has passed so overall not a great experience.

February 9, 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Jo

I have to apologise for how things went down here!

The initial order was not scanned by the courier and eventually returned to us without a comment.. We sent out a replacement right away after seeing your enquiry and got back to you he next day. I can see that the replacement has also arrived with the recipient now - apologies for the delay here.

I hope the gift went down well in the end!

All the best
Niki

Rated 5 out of 5 stars

Very helpful

Very helpful! Royal Mail lost my order and Nikki very quickly responded and replaced it! Thanks guys.

January 27, 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi David

Thanks a lot for the feedback! Glad we got it sorted out for you :)

All the best
Niki

Rated 5 out of 5 stars

I bought the Advent Calendar for my husband

I bought the Advent Calendar for my husband, and (as some of the other reviews mention), it was delayed by their courier company not anticipating that Christmas might be a busy time of year and giving the excuse of 'we are busier than usual' (well done Yodel). However, I had some lovely text exchanges with Qwerty, who were exceedingly apologetic and very helpful and my husband's parcel arrived yes a few days late, but it was worth the wait. In his opinion, the contents of each advent window was exceptional, the best pale ales that he has ever had and he really didn't mind that he had to open a few all at the same time because it arrived after the 1st December. I think we will be using Qwerty much more now - or so I am told by my lovely husband! Thank you every one in the team for turning what could have been a Christmas Grinch into a Christmas grin.

November 29, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Emma

Really really appreciate your feedback and your understanding for the slight delay there. Our courier struggled with the influx of Black Friday related orders but we got there in the end!

Thanks so much to you and your husband for your kind words and we hope to see you soon
Niki
Co-Founder of QWERTY Beer Box

Rated 5 out of 5 stars

Last minute Christmas present saviour!

Last minute Christmas present saviour!

Arrived on time as promised, well packaged. Nice gift.

Thanks!

December 24, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Thanks for the kind words! Have a great New Year! Cheers - QWERTY Beer Box

Rated 5 out of 5 stars

Quick and Reliable service and great…

Quick and Reliable service and great beer choices!
I have been getting my dad and uncles qwerty beer boxes every Christmas for the past three years and they still love getting them! The advent calendar is also brilliant. 100% recommended to anyone and everyone

December 19, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Thanks a lot for the feedback Oz!

We've got some exciting new hampers coming out to ensure your dad and uncle aren't getting bored ;)

Hope you're enjoying the sunshine!

Cheers
Niki

Rated 5 out of 5 stars

The best beer boxes - top quality gifts

Qwerty beer boxes are excellent gifts, which I have bought many times for family, friends and colleagues. The beer selection is always excellent and I love how authentic the product feels. I will definitely continue to buy these, and may even subscribe to a monthly subscription for myself!

November 15, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Aww really appreciate this review! Feels really good to hear this as this is exactly what we aim to achieve with our hampers.

Thanks a lot for your ongoing support x
Niki

Rated 5 out of 5 stars

Love qwerty beer boxes

Love qwerty beer boxes. I always order them every Xmas and they never fail to impress. Brilliant company to support!

December 12, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Thank you Bethany - really appreciate your loyalty and your support! We've got some exciting new things cooking for you .. Watch this space :)

Rated 5 out of 5 stars

My go to gift for Father’s Day and…

My go to gift for Father’s Day and Christmas! Great to support independent breweries and have always had great customer support from QWERTY!

December 1, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Thanks ever so much for the lovely review! Glad to hear you like our hampers and that we provided a good customer service for you. We understand the pains of not hearing back when waiting for an order so we try to be as fast as we can in our replies :)

Thanks again
Niki

Rated 5 out of 5 stars

Great brother in law gift

Just wanted to say what a fab gift the advent calendar is. Bought for my brother in law and he’s very happy with such a well curated beer gift. Actually wish I’d bought more for other family members

December 3, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Kim

Really appreciate the feedback - happy to hear your brother in law liked his gift! They're always a tough nut to crack, aren't they? ;)

Thanks again
Niki

Rated 5 out of 5 stars

Qwerty Beer box saved my Christmas!

Qwerty Beer box saved my Christmas!! As a single mother of 2 and being the only woman in my male dominated family tree, Christmas is a nightmare!! I ordered 9 Hampers which came promptly in time and now I can actually sit back and cozy with my kids on the sofa - no more anxieties!! Would recommend if your a mum with lots on 🩷🩷🌸

December 15, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Heya Liberty Louise

Thanks so much for the lovely feedback! Glad we can help you in your quest to find the best (& most convenient) gifts for your family!

All the best x
Niki

Rated 1 out of 5 stars

I ordered a beer box and paid £50 extra…

I ordered a beer box and paid £50 extra for more beers but didn’t get the extra beers.
I have message them numerous times almost daily on their website and their site in NOHS and not one word.zilch
They are so quick to take your money but if there is a problem they are invisible

November 26, 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Elizabeth

Niki here - co-founder of QWERTY Beer Box.

Really sorry to hear you are unsatisfied with how we treated you but as I mentioned in my message on NOTHS I needed more information to get to the bottom of this. You received the correct hamper as specified on the listing but nonetheless I have to apologise if you're not satisfied.

I'll be in touch with regards to next steps!

All the best
Niki
Co-Founder of QWERTY Beer Box

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