Updated my review: Have used them twice. First time, no issues. Second time, there was a problem with the delivery. The order got damaged, but rather than marking it as such, Evri just put it down... See more
Company replied
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See what reviewers are saying
I think this company may be a scam! I ordered a beer box for a friends birthday 2 weeks before the date and paid for express delivery. After that I heard nothing at all! I chased and got brushed off.... See more
Company replied
Absolutely fantastic - I received a box for my Dad for fathers day and it will make an epic gift. Lovely social media team too!
Company replied
I ordered a Christmas gift of QWERTY beer for a friend. It didn’t arrive when it was supposed to but another was sent out immediately upon being told of my problem. Again, this one was damaged in tran... See more
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Company details
Written by the company
QWERTY Beer Box is an award winning British startup specialising in curating craft beer gift hampers that showcase the best of British independent beer. Founded by two friends Quinn and Niki while finishing their university degrees, QWERTY Beer Box was born in 2020. Dedicated to authenticity and championing craft products, QWERTY Beer Box offers a wide selection of real ales, lagers, pale ales and seasonal advent calendars, making it the ideal choice for personalised, thoughtful gifts. Whether it's for birthdays, holidays, or a treat for yourself, each hamper brings together distinctive flavours, supporting local breweries and catering to both traditional and modern tastes. They ensure their boxes arrive in playful gift-ready packaging and add snacks, glasses, tasting notes and other goodies to complement a memorable beer tasting experience. Quinn & Niki have been joined by Faye in 2024 and the 3 of them work tirelessly to deliver the best beer gifts in the country!
Contact info
United Kingdom
- support@qwertybeerbox.com
- qwertybeerbox.co.uk
3.4
Average
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My go to gift for Father’s Day and…
My go to gift for Father’s Day and Christmas! Great to support independent breweries and have always had great customer support from QWERTY!
December 1, 2024
Unprompted review
Reply from QWERTY Beer Box
Thanks ever so much for the lovely review! Glad to hear you like our hampers and that we provided a good customer service for you. We understand the pains of not hearing back when waiting for an order so we try to be as fast as we can in our replies :)
Thanks again
Niki
Great brother in law gift
Just wanted to say what a fab gift the advent calendar is. Bought for my brother in law and he’s very happy with such a well curated beer gift. Actually wish I’d bought more for other family members
December 3, 2024
Unprompted review
Reply from QWERTY Beer Box
Hi Kim
Really appreciate the feedback - happy to hear your brother in law liked his gift! They're always a tough nut to crack, aren't they? ;)
Thanks again
Niki
Qwerty Beer box saved my Christmas!
Qwerty Beer box saved my Christmas!! As a single mother of 2 and being the only woman in my male dominated family tree, Christmas is a nightmare!! I ordered 9 Hampers which came promptly in time and now I can actually sit back and cozy with my kids on the sofa - no more anxieties!! Would recommend if your a mum with lots on 🩷🩷🌸
December 15, 2024
Unprompted review
Reply from QWERTY Beer Box
Heya Liberty Louise
Thanks so much for the lovely feedback! Glad we can help you in your quest to find the best (& most convenient) gifts for your family!
All the best x
Niki
I ordered a beer box and paid £50 extra…
I ordered a beer box and paid £50 extra for more beers but didn’t get the extra beers.
I have message them numerous times almost daily on their website and their site in NOHS and not one word.zilch
They are so quick to take your money but if there is a problem they are invisible
November 26, 2024
Unprompted review
Reply from QWERTY Beer Box
Hi Elizabeth
Niki here - co-founder of QWERTY Beer Box.
Really sorry to hear you are unsatisfied with how we treated you but as I mentioned in my message on NOTHS I needed more information to get to the bottom of this. You received the correct hamper as specified on the listing but nonetheless I have to apologise if you're not satisfied.
I'll be in touch with regards to next steps!
All the best
Niki
Co-Founder of QWERTY Beer Box
Excellent customer service …
I ordered a christmas 6 pack of ales for my mums partner, initially the box came with a bottle broken and packaging soaked. However, customer service was second to none. I was helped by the lovely Faye who sorted my issue straight away, and sent me a new box which came the very next day and in perfect condition. I would buy from this company again for sure!
December 10, 2024
Unprompted review
Reply from QWERTY Beer Box
Aw thanks so much for your kind words 😊
Niki here - co-founder of QWERTY Beer Box but I'll pass that on to Faye this morning! Glad you got your gift and I hope you have a lovely Christmas when it comes! x
Interested duh
I would love to say how great my Advent craft beer box tasted,but alas I couldn't due to Yodel admitting to having lost them.More shocking however is Qwerty beer box complete lack of interest in any communication with myself despite repeated emails over the last 7 days.Buyers beware if you have any issues regarding delivery, you are on your own. No only will I not use them again but the brewers they supposedly champion have lost out on potentially new custom
December 10, 2024
Unprompted review
Reply from QWERTY Beer Box
Hi Michael
Niki here - co-founder of QWERTY Beer Box and I am incredibly sorry for your experience!
Had a chat with my colleague Faye and it seems like your emails landed in our spam folder (although we've changed the spam settings in the past to ensure all emails used on our website to order definitely go straight to inbox 😩) ..
Faye sent over the proof and the moment we saw this we booked in a replacement which should be with you today!
Aware of the delay and the frustration of not hearing back but please rest assured that we're taking this very seriously and will make it up to you!
Just looked at the original tracking and it now shows that your original order should also arrive this week! Please feel free to keep the original order as well as a sign of apology of that miss of ours..
I can only apologise once again and we'll keep an eye on your shipments but if we don't speak, hope you have a lovely Christmas when it comes!
Many thanks
Niki - Co-Founder of QWERTY Beer Box
Ordered an advent calendar beer box for…
Ordered an advent calendar beer box for my father on the 25th November. 9th December and it still hasn't arrived. Qwerty Customer service blame Yodel, but it shows that it's still not been sent from the fulfilment company used by Qwerty. Lots of back and forth, they told me today they've sent out a replacement box, I'll update this review IF that one ever arrives.
December 9, 2024
Unprompted review
Reply from QWERTY Beer Box
Hi Charles
Niki here - co-founder of QWERTY Beer Box! I'm really sorry for your experience here! Yodel did have a bigger issue around Black Friday but they've finally sorted through the majority of the backlog.. Aware your initial order still hasn't been delivered which I can only apologise for! The status 'With Sender' from Yodel comes once it's been scanned for despatch from our site but not yet scanned at the Yodel depot..
I just had a look and your replacement order was out for delivery yesterday but didn't get delivered due to the driver not completing his journey on time! It is showing as to be delivered today as per the tracking.
We'll keep an eye and get in touch with you once it's arrived!
Apologies again,
Niki
Co-Founder of QWERTY Beer Box
Ordered a box
Ordered a box, never arrived. Radio silence from company.
July 17, 2024
Unprompted review
Reply from QWERTY Beer Box
Hi there,
Niki here - co-founder of QWERTY Beer Box and I'm incredibly sorry I only saw this now - I sincerely hope we got this sorted by now?
Please get in touch via support@qwertybeerbox.com if this is not the case!
Apologies for the radio silence - this is certainly not the customer service we strive for! Since Faye joined, we're a team of 3 people and try to go the extra mile to respond to every query the next working day!
Hope you have a good Christmas when it comes
Niki
Co-Founder of QWERTY Beer Box
Order never arrived, ignored by customer service
I placed an order for Fathers Day and paid for next day delivery to make sure it arrived - even though I placed the order in plenty of time. The order never arrived and tracking information just says “order can not be delivered” - tried contacting the company 5 times to ask for information or a refund and still nothing over a week later. I hate to leave a bad review for a startup business but frankly, this is my last attempt to get them to respond to me.
June 16, 2024
Unprompted review
Reply from QWERTY Beer Box
Heya Laura
Niki here - very sorry I'm only seeing this now. Just had a little look and I think this was sorted eventually I sincerely hope we got this sorted by now? This was an enquiry that went into our spam and following this incident I reviewed and changed our spam settings to minimise any issues of this sort again in the future.
Nonetheless we definitely didn't provide the customer service we strive for in this instance! Since Faye joined, we're a team of 3 people and try to go the extra mile and respond to every query the next working day!
Hope you have a lovely Christmas when it comes 🎄
Niki
Co-Founder of QWERTY Beer Box
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