r2-bike.com Reviews 

Very fast delivery even at these busy times. Huge assortment of products and measured weights of all products.

I ordered a groupset + several small goods with delivery to Almaty, Kazakhstan. The manager contacted quickly, was very polite and explained everything. The parcel arrived quickly, was well-packed, the contents corresponded to the order.
P.S. Thanks for the tasty treats!

Put stuff to basket, the summary shows one price and now i paid and received order summary price of one item has changed by 10€ nice! Before pay check 3 times, because prices change between steps of payment.

Great prices and items in stock, fast international shipping.

In the last couple of years I ordered a lot components at r2-bike. No problems at all and very happy with them.

This year I ordered a cassette which started creaking after a short time. Tried to contact them on the 18th of august for a warrenty call. They did not respond at all. Had to send them a reminder and after a month, on the 17th of september they respond for the first time. I had to send them some photos and other stuff. After I did this, again, no responce. On the 12th of october I had to send them a reminder again. They did respond and send me the information to send the cassette back to them, which i did. Now it is allready 13 of november and still no responce. Now they have my money and my cassette!!! Very sad.

R2-bike has a lot to offer but after-sales isn't one of them. I think something goes wrong when a company can put almost every day "components on the scale on instagram" but doesn't have time for a good after-sales.

Update: R2-bike did a refund but I did not received an e-mail when they did it. Changed the rating to 3 stars.

very good shop, fast to ship, and after sale service is good as far as I tested 2 times. It's one of my 3 preferred E-Shop. It's also the only shop that give the actual weight of each component or part : great!

Hello
On October 16, I bought two Carbon-Ti axles that arrived with DHL (DE762404). The box was damaged around one corner, but it had the product boxes inside. Well, when removing the boxes and opening them, they came empty. So far r2-bike has responded to my email and has proposed solutions.

Finally the incident has been solved. R2-bike has responded with total professionalism, offering me prompt and very friendly attention. After all, I value the attention and professionalism that this company has shown me more, thus obtaining my total confidence to continue buying their products.
Thanks a lot.

Turbo shipping !!! 1,5 days between order and delivery at home in Belgium , excellent packaging , products as described and a free bicyle water bottle plus the classical Haribo, a pleasure to deal with R2-Bike

Excellent shop, now a reference for my purchases, always stocked with the best of the best, competent, available, fast and accurate in shipping

Ordered 3 no. mountain bike tyres. Received two road tyres and tubless tyre valves. Even though the delivery note in the box had the correct order. Email to ask where my correct order is and to return the incorrect items. Emailed 5 days ago. Still no reply. This is not my fault, yet I'm the one who has to wait till someone may or may not bother to answer.

i'm buy to r2 bike thousands € and never have a warraty claim because all it's ok , but i recently buy an oakley helmet and have some damage.
since 07/21/20 ( TODAY IS 09/10/20 ) i write some mail without response , only one ( support) tell me about the warranty claims department problems and i must be patient....
it's not enought two months?

Update, i received a paypal return, thank you

Not respecting pricing within EU. They charge you extra after ordering and claim higher prices because of higher VAT in country of destination witch is not correct at all. In EU you pay the VAT in the country of origin.

You reply proofs that you are tracking customers origin and you adapt your prices according location. EU is an open market. End-users pay the VAT in the country of origin. Their is no way that you declare the vat difference to the shipping country.

I even contacted you directly, without any positive reaction or commercial effort.

I made a purchase on the r2 bike and I'm disappointing. I bought a power meter xx1 quarq and a crank xx1 and a botton braket that they had indicated was compatible with my bike (cannondale carbon 3 fsi 2017), when I asked if it was compatible with it, nothing was said to me about it !! when i took it to the mechanic to be assembled we noticed that the crank was too short for the bike, i talked to the seller and we agreed to return it, they told me it took 2 to 4 days to process the payment, to my amazement after more than 20 days the wait and a lot of insistence on my part to return the money to me since I was not informed, they want to offer me a sum to be used up by the power meter that was not used "We refund you 92.54 Euro."
this company is bad and wants to take advantage of customers.
have an email that I sent you the question !! the mistake was yours

I am really angry about the behavior of this shop. I returned a pair of shoes (within their 100 days of return, of course) and after their first email regarding the return to which I replied, I have not received replies for a week or more. After sending several emails, the only one to answer me was someone who was a colleague of whoever was making the return, saying that the task was the colleague's. It is absurd that I have to wait like this for a simple return without any confirmation. Meanwhile, I am without money and without shoes, absolutely not recommended. I'm waiting

This is the worst website for bike components. Their support is awful. That's why the prices are so low. I ordered something on Saturday and I wanted to cancel it because it turns out the problem was something else but they don't have a cancel button on their website so you have to send them an email. Of course, as you can guess, on Monday they sent the item anyway and 10 mins later they responded to my email that it was too late so I have to wait for the shipment one week so I can refuse it and then I will get my money. So that's what I did but when I contacted them it turned out I had to wait until they received it back so I can get my money... So 3 weeks later I still haven't received my money and they start bullshiting me that they haven't received it back and they have a lot of work so they have delays with the refunds. Thank god, paypal stepped in so I finally got my money back after 1 month for something that I cancelled 1 day after I ordered it...

Unfortunately not such a great experience with the after sales / warranty service at R2 Bike. I'd received a Hope hub that turned out to be faulty (bearing housing tolerance was off, so it ate bearings for breakfast), sent it back to them explaining what was wrong and what I'd already tried to remedy the issues (replace the bearings myself). They sent it on to Hope, who simply replaced the bearings again, even though I'd already done this myself. R2 Bike also knew this, as I'd told them a few times, but they still shipped me back the hub with new bearings (this took approx. two months, in which time I'd bought a new hub and rebuilt my wheel to continue riding). Needless to say, with new bearings the hub still ran like crap. Quite shocked they (and Hope too) had the nerve to send it back like this.

After this, communication went really spotty, slow and impersonal (they usually replied after a day, now they simply started to ignore my emails and those I did get were only auto generated). I sent the hub back again, requesting I get a refund instead of another botched repair attempt. They gave me a voucher to spend in their shop. I politely declined, and asked for a refund on my Paypal account instead, which in the EU is my good right. They replied that that was not possible, since the Paypal transaction was done too long ago. So I asked for a refund via bank transfer. They never replied. I reminded them, they never replied. About three weeks in, I reminded them again, in slightly stronger words, and suddenly I do receive a refund, in my Paypal account of all places, which wasn't possible according to them? All's well that ends well, but I had to pull so hard to get this result, it does leave quite a bad taste in my mouth. So I definitely would not recommend shopping here if you need some service after the fact. Rather use Bike24, who do have decent, fast and proactive customer service.

Purchased a bike tyre from r2-bike that arrived with damage from the factory (order 202008683015). I contacted r2-bike and asked to return the item for a refund as I had since purchased an alternative locally so I could keep riding. They were initially helpful but then began to ignore me and ended up sending a replacement, not allowing me to return the original item for a refund. I feel they have acted dishonestly by not allowing me to return the tyre for a refund as I requested several times.

This company supplied an item couldn’t source in UK and delivered in record time from Germany 🇩🇪
Brilliant service and we’ll be back
Thank you

Customer service should not be judged when things go well but when things go wrong. Some of the best customer service I have received has been when a supplier has rectified problems. That is the most important part of customer service.
Sadly, R2-bike do not provide any customer service when things go wrong. They don’t provide any communications and they don’t respond to phone calls, emails or Facebook chat messages.
I originally placed my order on 17th July for a Di2 groupset costing ~€1300. It was shipped with DHL on 22nd July. I thought the dispatch was a bit slow but understandable in the current covid climate.
DHL screwed up with the delivery, the item needed to be repackaged and stalled several times. Ultimately, DHL delivered the item back to R2-bike on 30th July, almost 2 weeks after my original order. I’m not sure what went wrong with the delivery, but I presume that it wasn’t R2’s fault.
Since then, R2-bike have not responded to a single email I have sent. I would have expected a supplier to bend over backwards to get the order back out to their customer but R2 have done no such thing. I can’t get them to respond to emails, I’ve tried Facebook chat and I still don’t know out what has happened to my order or when it will be delivered. The phone lines are switched to an automated response telling you to send them an email and to be patient.
This is an absolute cop out.

Great service but I wish I hadn't selected DHL as the courier - in Portugal DHL are terrible! Choose a different option.