r2-bike.com Reviews 

Beware, Australian Customers. If you need to return an item for an exchange you will need to pay for the postage costs (return and resending); not like over Online Stores such as in the UK.

Great prices, fast shipping and excellent customer service!
I wrongly fitted a SRAM shifter but after a phone call to their customer service number I was given the correct advice to sort out the problem... Thanks!

I had sent an email to R2 asking to change a product in the order.
R2 stated that they had already modified everything as requested.
Gere below my reply:
I am astonished!
Immediate reply.
Clever and logical solution.
Without any additional issue for me.


Compliments for your fantastic support.

This is my second review of this terrible company. My first and only order was in 2016, a hand built MTB wheelset. In 2017 the rear wheel developed a fault and was replaced. Now the same fault has occurred and I've had to return the rear wheel again. The first time R2 blamed the rim manufacturer for the rims being defective but a second time? This can't be a coincidence, the building of the wheel is obviously poor quality. I emailed to advise I would be sending the wheel back and received the standard reply from Sven (the manchild who shouldn't ever deal with customers with the stinking attitude he has), asking to send a photo, even though i explained very clearly that the problem was exactly the same as before. This is a company who are quick to blame others for their extreme shortcomings and in my opinion should be avoided at all costs.

Update 1: I have received an email from Michael as Sven went on holiday without dealing with or passing on my email. R2 have now told me that Crest rims are defective and it is nothing to with their building skills. I'm not sure why they keep selling them but I have requested a full refund or replacement of my rims with a non-defective product.

This is my third review of that company. Don't Know why some bad reviews here (maybe rare bad cases), but as long as i buy from them, they are better and better.
I was buying so many things from them and always more than statisfied with ultrafast shipping and great customer service. What is listing in stock, is really in stock. Yes prices are a little bigger than other stores, but that's no matter for me when i find what i want. Thanks once more R2.

I ordered the hubs for my fat bike on November 7th. Availability of hubs was indicated 1-3 days. A week has passed. I wrote a message in the support. They answered only after 6 days that they would ship within 2-3 business days. And now, two weeks have passed after this answer. They do not respond to my messages and do not send my order.

One of the world's best bike stores.
extremely fast shipping via DHL - My order took around 1 week from Germany to Australia. Secure and fast reply from previous orders when there was an issue with the order. Do not hesitate to order from R2 - one of the world's best online bike stores.

I haven't received my product yet but everything seems to be on track. Placed my order and it was shipped the next day to Canada, which is very good. My hotmail stopped syncing with my Gmail right the day I placed my order (crazy horrible coincidence), so I didn't receive any order confirmation or communication from r2-bike. Gave them a call and an employee named Sven was very nice and helped me figure out that the problem was my Hotmail account by sending the same emails to my Gmail account. Later I logged in to my hotmail and found all emails.
Can't ask for more, I'm very happy with this company.

Update: received my rockshox fork today and everything looks good.
Marcos

The R2 bike sent my order less than an hour after my purchase. Bought multiple parts and always clear legal information and what happens with the delivery. There is nothing to complain about, recommend R2-bike

Order DE-373220

Please send status update

What a company...i ve bought a 8070 Ultegra disc di....they write complète group at a good price...but they are no câbles or charger ....but its writen in very small German....it cost me 200 eur extra ....i ve sent a message....but no answer....never again...You lie on the title....dont write complète if its not....

I ordered two Schwalbe tires from R2-Bike, unfortunately one was defective. I wrote an email explaining the problem, and they have been extremely professional and customer oriented. They sent me a link to generate the document that I used to ship for free the defective tire, in few days I got a new replacement tire. In addition, in the box I received few gadgets. Excellent customer service, very recommended online vendor!

I've had packages lost and i've had warranty issues with R2-bike.

Tomas & The R2-Bike crew does a good job.

I've got a wheelset built which was superb. I had to exchange the rear hub on a warranty, this was solved very quickly and i could rebuild my wheel and be ready in time for my race.

The package that was lost i was refunded for, I hope R2-bike gets they're stuff/money back from DHL/Postnord.

More shipping options for when you make an order online would be great. I dont trust DHL/postnord with my packages and would like to be able to pick/pay for other/better services.

Excellent price delivery and communication. Price for my Tyre was much less than uk. Delivery was better than stated..

After my purchase (Pair of vittoria tyres 140euros with shiping costs) i received this email:

''Do you have questions?
Satisfied with your order? We would love to have ... your feedback. If you have questions about your order don't hesitate to contact our customer service: support@r2...............
With best regards
your r2-bike.com staff ''

SO..After almost a month my item is still in GERMANY, stuck at DHL, i send them (R2-BIKE) three emails asking about my purchase and NO RESPONSE....
Also send email to DHL, they response,thank you for that, and said that i sould ask the SENDER.
r2-bike asked for a feedback, so....
Very bad service and awfull delivery time, if finally get my purchase. One star is too much.
Really sorry about this review, but you asked for a feedback,
and this is what you deserve.

17/05/2018 and still in Germany and no response from r2-bike.Think lost my money...

R2-Bike shows stock items as being on hand, and then when an order is placed, they make you wait 3-4 weeks without any updates as they only then order the stock item, as they never had the item in stock after all

This is bad enough, but then on top of it, they do not provide any updates on the ETA.

Have asked for a cancellation of the order if not addressed by 11 May, lets see if their cancellations take just as long.

In a positive move, I was contacted by someone from R2-Bike, where it was confirmed that the item was out of stock, but a replacement product was offered, costing less than the original item, and on receipt of the replacment item, I am glad to say it saved me money, and have also changed my view about R2-Bike, as the representative (Thomas Schlenkrich) made a point of providing a personal experience.

Ordered a quarq power meter, some tyres and gels from the website, they shipped it immediately and I received it in singapore within a week.. fantastic pricing for the items and was a fantastic experience. 2 thumbs up..

Ordered a complete Shimano Group 8070 DI2 Disc. No cables no charger.
So you can do nothing with it. In the very small letters there is written that they deliver without these essential parts. Never had an answer on the question which cables I need. So take care buying complete groups which are not complete. It is not only the price but you have to compare what you get for that price. You can buy it with an 160 mm rear disc. The flat mount adapter is not included. You also have to buy that separately.

Great Company, fast shipping and the Schwalbe Jumbo Jim 26x4.4 is an amazing tire, incredible grip and very low rolling resistance.