Rabona Reviews 1,778

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful and polite staff, including the support team and VIP managers, who are often praised for their responsiveness and dedication. People also find the website to be stable and functional, with a good selection of games and betting options, and some even highlight its smooth performance on mobile devices. However, some people were dissatisfied with the payment process, citing slow withdrawal times and a lack of transparency regarding delays. There are also concerns about customer service, with some reporting generic responses and difficulties in resolving issues, particularly concerning delayed or frozen withdrawals. A few other people also felt that the response times for inquiries were too long, leading to frustration.

What people talk about most

Payment

People report negative experiences with payment, particularly regarding withdrawals. Many customers describe... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report significant frustration, citing... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific VIP managers and... See more

Website

Customers had ambiguous experiences with the website. While some reviewers found the site legit, easy to... See more

Response time

Reviewers express significant dissatisfaction with response times. Many customers report waiting months for... See more

Based on these reviews

Rated 3 out of 5 stars

I requested a withdrawal and the funds were finally credited after 6 days, which caused me some concern as there was no clear update on the delay during that time. That said, I have to mention that... See more

Company replied

Rated 4 out of 5 stars

Everything works well now but my account verification took quite a few days to complete. Once approved, sports betting and casino both performed well. If Rabona pays attention to this, and offer faste... See more

Company replied

Rated 4 out of 5 stars

Had a hiccup with my first deposit not going through, but support sorted it out pretty quickly. After that, the overall experience was solid. Games ran well, no problems with performance, and the plat... See more

Company replied

Rated 4 out of 5 stars

Sports odds are competitive with other top bookies. Their early cashout option works but isn't as flexible as some competitors. Casino selection is strong though, and payouts arrive less than a week o... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

One of the worst casinos i had played

One of the worst casinos i had played ! You will never withdraw any MONEY!!! Dont play to rabona!!!

May 9, 2024
Unprompted review
Rabona logo

Reply from Rabona

Αγαπητέ πελάτη,

Σας ευχαριστούμε για τον χρόνο που διαθέσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας εκφράσατε την απογοήτευσή σας.

Ζητούμε συγγνώμη για την ταλαιπωρία που σας προκάλεσε και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική.

Σας ενημερώνουμε ότι τα αιτήματα ανάληψης, ανεξάρτητα από το ύψος τους, ενδέχεται να υπόκεινται σε καθυστερήσεις λόγω ελέγχων ασφαλείας της ταυτότητας του πελάτη, του υπολοίπου του λογαριασμού, καθώς και της προέλευσης των κεφαλαίων, όπως απαιτείται από τη διεθνή νομοθεσία για το ξέπλυμα χρήματος.

Υπό αυτή την έννοια, η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών μέχρι να ολοκληρωθούν επιτυχώς όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους και Προϋποθέσεις.

Σε κάθε περίπτωση, προσπαθούμε να καταστήσουμε τις διαδικασίες επαλήθευσης πιο λειτουργικές και, κατά συνέπεια, να επιταχύνουμε την εκταμίευση των χρημάτων που ζητούνται από την ανάληψη από τους Πελάτες μας, προκειμένου να κάνουμε την εμπειρία του παιχνιδιού τους όσο το δυνατόν πιο ευχάριστη και ομαλή.

Σε περίπτωση που χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, σας καλούμε να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat (διαθέσιμη 24/7) ή μέσω της διεύθυνσης ηλεκτρονικού ταχυδρομείου support@rabona.com παρέχοντας όλα τα στοιχεία που θεωρείτε ότι μπορεί να είναι χρήσιμα σε σχέση με το πρόβλημα που αντιμετωπίσατε.

Ευχαριστούμε και πάλι για τα σχόλια σας και για τον χρόνο που διαθέσατε.

Με τους καλύτερους χαιρετισμούς.

Η ομάδα της Rabona.com

Rated 1 out of 5 stars

Withdraw

If you win a little, the account will be limited. The winnings are not paid out for weeks. You have to write to them all the time.
No one should play here

May 5, 2024
Unprompted review
Rabona logo

Reply from Rabona

Dear Tamas
Thank you for your review. We greatly appreciate your feedback, as it helps us improve our operations. As stated in our T&Cs, the verification process is crucial to us and may occasionally take longer than expected. This requirement can sometimes result in delays in payments as well.
If you need further assistance, please feel free to contact our customer service department, through our site.

Rated 1 out of 5 stars

SCAM 300$

Registered with Rabona, topped up my account 2 times with $50
As a result, after a while my balance became $365
At first they didn’t withdraw my money for more than 10 days, and then they asked for verification, I sent the requested documents, the next day I received a letter saying that I had not passed verification and that only the last deposit of $50 would be returned to me.
My login: APUESTASARR01

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

scam casino dont deposit

scam casino dont deposit

April 22, 2024
Unprompted review
Rabona logo

Reply from Rabona

Αγαπητέ πελάτη,

Ζητούμε συγγνώμη για την ταλαιπωρία που σας προκαλέσαμε και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική, αλλά εκτιμούμε το γεγονός ότι εκφράσατε την απογοήτευσή σας.

Προκειμένου να μπορέσουμε να σας βοηθήσουμε στην επίλυση του προβλήματός σας, σας καλούμε να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat (ενεργή 24 ώρες την ημέρα, 7 ημέρες την εβδομάδα) ή μέσω e-mail: support@rabona.com παρέχοντας μας περισσότερες πληροφορίες σχετικά με το πρόβλημα που αντιμετωπίσατε.

Σας ευχαριστούμε για τη συνεργασία σας.
Αναμένουμε την απάντηση σας προκειμένου να επιλύσουμε το πρόβλημα σας.

Η ομάδα της Rabona.com

Rated 1 out of 5 stars

NEVER EVER DEPOSIT HERE!!!!! SCAM!

ITS BEEN 10 DAYS AND MY WITHDRAWL STILL PENDING! THEY TELL YOU IT TAKES UP TO 3 DAYS FOR IT TO GET APPROVED. ITS A LIE!! THE CUSTOMER SUPPORT ON LIVE CHAT IS THE WORST IN THE WORLD. THEY HAVE THE SAME ANSWER ALL THE TIME WITH COPY PASTING! DO NOT TOUCH THIS WEBSITE EVER! YOU WILL NOT GET YOUR MONEY OUT!

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM SITE

THIS SITE IS A SCAM DO NOT USE!!! I used it, made 8K on it, had my account at 11K, AND THEY CLOSED MY ACCOUNT WHEN I WANTED TO WITHDRAW. They did not give me back my money and simply kept it. They are thieves and crooks, do not trust this company!

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Same here. My first withdrawal and still pending after 3 days.
I just wonder why TrustPilot didn't marked these trash scammers as dangerous website? Did u ever read reviews? This Sportsbook not paying money out to most of players.

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

They dont cashout

I played here lost several times then on 14. marc i won 500e it was not even much because i lost more before but that was first time i made a withdraw ... they said 3days then 3-6days and im still waiting now for a month...They just tell that they cant do nothing on chat and that other department will contact me via email but nothing hapens.I they are scamers for sure they just dont payput no matter what! So new players dont come here believe me .... they just dont payout and yes i deposited via skrill online bank.I am just very disapointed!

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Rabona steals your money if you deposit it, don't do it. Use another betting website.

I wouldn't recommend the website to anyone unless they want their money stolen by the company. Before you can do anything with the deposited balance, they will ban and close your account without any reason, and I still haven't received any explanation.

I deposited money before they banned the account, but I still haven't accessed it. I have contacted customer service and the finance department multiple times, but I haven't received any responses from anywhere except the live chat, where only template answers like "patience" were given.

In short, nobody should use the website unless they want to deposit their money and give it to the company. If you deposit money, they will ban your account, and you won't be able to do anything with it, and they won't refund it. They won't even justify why they won't give you your money, only saying that the finance department will look into it.

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience overall.

Terrible experience overall.. Laggy interface and slots that cant connect to providers, Too much waiting time in live chat and most importantly RIGGED slots from every perpective..Not even the horniest b1tch will suck you this dry.. I ve played in many casinos but you ll instantly feel from the very start you are gonna lose every penny cause they are just shameless in taking you money..Hope i see this scam at the news one day

March 20, 2024
Unprompted review
Rabona logo

Reply from Rabona

Αγαπητέ πελάτη,

Σας ευχαριστούμε που αφιερώσατε χρόνο και εκτιμούμε το γεγονός ότι εκφράσατε την απογοήτευσή σας.

Ζητούμε συγγνώμη για την αναστάτωση που σας προκαλέσαμε και λυπόμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική.

Στο πλαίσιο αυτό, σας ενημερώνουμε ότι όλα τα αποτελέσματα των παιχνιδιών μας παράγονται από τη λεγόμενη γεννήτρια τυχαίων αριθμών (RNG). Πρόκειται για μια γεννήτρια τυχαίων αριθμών που καθιστά την ιστοσελίδα μας 100% ασφαλή και εγγυάται την απόλυτη τυχαιότητα των κερδών.
Mπορείτε να βρείτε περισσότερες πληροφορίες σχετικά με το % του RTP (Return to Player), που αφορά το ποσοστό της επιστροφής με τη μορφή κερδών, για κάθε παίκτη) για κάθε μεμονωμένο παιχνίδι που υπάρχει στον ιστότοπό μας, απλά κάνοντας κλικ στο σύμβολο "?".

Σε κάθε περίπτωση, για περισσότερες πληροφορίες, σας υπενθυμίζουμε ότι μπορείτε πάντα να συμβουλεύεστε τους Όρους και Προϋποθέσεις μας στο κάτω μέρος της σελίδας και μπορείτε επίσης να ελέγξετε τα ονόματα των παρόχων παιχνιδιών με τους οποίους συνεργαζόμαστε.

Με εκτίμηση,

Η ομάδα της Rabona.com.

Rated 1 out of 5 stars

the worst casino ever exists sometimes…

the worst casino ever exists sometimes u won bonus money on claw machine and they never give u the money u won.also the costumer support in not trying to help u with ur request and they disconnect from the live chat!!! I DO NOT RECCOMEND!!!! scummers!!!!!!

February 16, 2024
Unprompted review
Rabona logo

Reply from Rabona

Αγαπητέ πελάτη,

Σας ευχαριστούμε που αφιερώσατε χρόνο και εκτιμούμε το γεγονός ότι μέσω της κριτικής εκφράσατε την απογοήτευσή σας.

Ζητούμε συγγνώμη για την αναστάτωση που σας προκαλέσαμε και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική.

Στο πλαίσιο αυτό, σας υπενθυμίζουμε ότι απολαμβάνοντας τις προσφορές και τα μπόνους μας, οι πελάτες μας αναγνωρίζουν και αποδέχονται ότι αυτές οι προσφορές έχουν τους δικούς τους Όρους και Προϋποθέσεις, εκτός από τους Γενικούς Όρους και Προϋποθέσεις. Αυτοί παρατίθενται στις σχετικές ενότητες του ιστότοπου για κάθε μεμονωμένο μπόνους.

Λάβετε υπόψη ότι σύμφωνα με το σημείο 7.3 των γενικών Όρων & Προϋποθέσεων με τους οποίους έχετε ήδη συμφωνήσει κατά την εγγραφή του λογαριασμού παιχνιδιού σας, διατηρούμε το δικαίωμα να αρνηθούμε ένα μπόνους σε οποιονδήποτε πελάτη, να απορρίψουμε μπόνους οποιουδήποτε είδους, να ακυρώσουμε τη συμμετοχή σε οποιαδήποτε προσφορά, όπως καθώς και οριστική ή προσωρινή απαγόρευση οποιουδήποτε πελάτη ή ομάδας πελατών από το πρόγραμμα μπόνους της Ιστοσελίδας κατά την αποκλειστική και απόλυτη διακριτική μας ευχέρεια.Σε περίπτωση οποιασδήποτε διαφωνίας, η απόφαση της Εταιρείας θα είναι οριστική και αδιαπραγμάτευτη.

Επιπλέον, όλα τα μπόνους μας έχουν απαίτηση τζιραρίσματος, η οποία σημαίνει ότι πρέπει να ποντάρετε ένα συγκεκριμένο ποσό προτού μπορέσετε να ζητήσετε ανάληψη τα κέρδη σας.
Οι απαιτήσεις τζιραρίσματος που ισχύουν για κάθε προωθητική ενέργεια παρατίθενται στις σχετικές ενότητες της ιστοσελίδας που είναι αφιερωμένες στην εν λόγω προωθητική ενέργεια, καθώς και στους Γενικούς Όρους και Προϋποθέσεις.

Σε περίπτωση που χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, σας προσκαλούμε να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat (ενεργή 24/7) ή μέσω email: support@rabona.com παρέχοντας όλες τις πληροφορίες που πιστεύετε ότι μπορεί να είναι χρήσιμες σχετικά με το θέμα που αντιμετωπίσατε.

Σας ευχαριστούμε για τη συνεργασία σας και με την ευκαιρία αυτή σας στέλνουμε τους χαιρετισμούς μας.

Ομάδα Rabona.com

Rated 1 out of 5 stars

SCAM SIGN ON BONUS

I registered with a 100% deposit bonus and first of all they do not credit you the bonus instantly you have to contact support which is hard. Second of all if you even try to withdraw (but cancel) money between contacting support and winning a bet with the money you deposited you wont get the bonus. So dont even get a bonus and they have bad odds for the events they offer would not recommend.

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

carful

carful. this website scammer. DONT PAY OUT. after you receive auto reply that you don't follow the terms and conditions. you don't even know what did you do ?
JUST LIKE THAT
SHAME ON YOU BUSTED !!!!

February 10, 2024
Unprompted review
Rated 1 out of 5 stars

THEY DONT PAY OUT

THEY DONT PAY OUT

THEY ALSO HAVE A LOT OF WEIRD RULES TO SCAM YOU

2+ GOALS - IF YOU BET ON 2+ GOALS AND THE MATCH HAS 2 GOALS. THE BET FAILS
THIS WOULD TYPICALLY BE A REFUND ON EVERY OTHER BETTING SITE

THEY ONLY WANT UR MONEY
USE YOUR MONEY TO GET SOMETHING ELSE

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT EVER DEPOSIT MONEY ON RABONA

I deposited 50 USDC from my metamask. It never arrived. I was told to wait 2 hours. Now its been 1 week, i have been in contact with live chat frequently and they always say they will send me emails with update on my case. I havent received one single email from them, and they just now said i needed to take it up with Metamask. I sent them my transaction ID, they can see the transfer went through. I dont know how to say this more clear... STAY FAR AWAY FROM THIS SITE.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

THEY ARE NOT PAYING OUT, SCAM casino. AVOID you have been warned.

To start with they change URL as they operate illegally. At the time of this review their URL is https://rab0na-9980 .com/

THEY ARE NOT PAYING OUT not matter what.

They will blame you bank, they will have you send various emails, they will ask you to try different methods and they will not pay you out hoping that you will play the money. DO NOT use them avoid at all costs.

December 30, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers! Maximum lodgement: whatever you want!!! Maximum withdrawal: €500... But they're so kind that they will up your max withdrawal to €1k when you've lost €1000s with them... And no this review isn't based on me winning or losing on their site... It's just to warn others, don't fall for their ways. They're live chat will respond quickly to EVERYTHING and help you with EVERYTHING... But anything with a withdrawal request... "Will refer to financial team" is only reply and you will NEVER get assisted!!! STAY AWAY FROM THIS SITE...

December 3, 2023
Unprompted review

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