Rachel Galley Jewellery Reviews 

My dad bought me a pair of rachel galley earrings a year or so ago and they have completely tarnished. He, despite being nearly 80, has been emailing the company trying to find a solution as to how we clean them or even for a replacement pair. The customer services have been very unhelpful. He has been asked for an account number etc but he thinks he signed out as a guest as it was a one off purchase. He doesn’t keep his emails, which is frustrating, but was told they can’t help him. These earrings were expensive and the way the customer service team has handled the situation is not good. The earrings were a special present and he and I are upset with the way he has been treated and that no help/solution has been offered. The product and customer service are both unacceptable. I have photographs of the items and their packaging. I would not recommend this company.

Beautiful earrings, delivered really quickly

My daughter got her degree and I thought my purchase would act as a reminder of her wonderful achievement

Great service and very fast delivery. Ordered the Molto kiss eternity ring and it arrived within 4 days. Im really pleased with the quality and I will definitely be ordering more from the range.

I never leave reviews, but please avoid this company! I placed an order for two pairs of earring on 1st July in good time for sister’s birthday on the 13th. Two weeks later the status is showing as “unfulfilled”. I have contacted twice asking firstly when I can expect them and then requesting a refund and received exactly the same response, asking that I give them 72 hours. How many 72 hours do they need. Either fulfill your orders or issue refunds! Wish I’d seen these reviews before m - I will never use this company again!

I purchased a bracelet as a present last January and my friend did not attempt to wear it until going away for a weekend recently [she is a NHS worker] The bracelet was heavily tarnished when taken out of the pouch and I asked for a refund but have been declined saying it was out of their returns policy. The bracelet was not fit for purpose, they misled me when I returned it, they cleaned it and returned it to me saying they had repaired it. They have not said if there is any guarantee that it will not happen again.
**You did not reach out to connect with me (as per your response) until I telephoned you where you said there was nothing you could do as too much time had elapsed. As of January 2025 my friend does not wear the bracelet because it has tarnished again! BUYER BEWARE!

Fast delivery, lovely box.
Thank you

Lovely bracelet

Excellent delivery, very good quality products

I ordered some sleep earrings after seeing them on Instagram. The earrings that arrived were not the same as the advert (the back was not ball shaped). I put a comment on their feed but it has been removed. I'm giving 2* as the earrings are cute and comfy to sleep in but they need to show negative posts!

Read some concerning reviews after purchase so was worried. Contacted the company when order wasn't sent on time, it took some emailing back and forth but eventually the earrings arrived 2c weeks after the order was made. It's not 3-5 days but not the end of the world either! Good quality, I'm pleased in the end.

I ordered a necklace for my parter which I intended to give as a gift before going abroad for a bit.

That was on 3 June. Get an email receipt to say it would be “express” delivery 3-5 days. It’s now been 10. I emailed on Tuesday and got a response saying someone would get back to me in 72 hours…. So I have to potentially wait as long as the delivery time?

Im now off to France without being able to give the gift. To say I’m upset is an understatement. I wouldn’t have written this if I noticed at least a tiny bit of progress being made on the “shop” app but the line indicating progress has not moved a jot so here I am, giving my first review on Trustpilot.

Update: The 72 hour time to get back to me has been and gone. By tomorrow it will be a full week. Going to ask for my money back and just buy what I want elsewhere. This is the worst service I have ever experienced.

Love shopping with Rachel Galley

I have bought several items of jewellery which were lovely however these earrings, although very pretty, the posts were far too long and they just hang - not a good look.

I too ordered the trinity moissanite earrings. Ordered on 7th may, money taken from account on 8th may. No confirmation email, no order number. Did online chat 14 days after order to be told that was on pre-order and I would get delivery by 1st June. Was told I would get earrings in next 3/5 days. Still nothing.
To the person (or robot) who is going to reply to this:
You are not sorry that you haven’t delivered (these earrings are still showing on website)
You have not tried to connect with me
I don’t want apologies, just my earrings
I have website chat, called I will be phoning again on Monday to request a refund
Do not trust this company
UPDATE
Earrings arrived today (13.6.24)
Customer service phoned me after negative review posted.
If ordering these earrings they have a screw on stud back which is very fiddly to put on. Nice earrings though

I am absolutely fed up! I ordered a pair of their Trinity Moissanite Sleep Stud Earrings × 1 on the 30th April and they still have not arrived. Despite 2 phone calls assuring me they will be with me next week (Didn't arrive) and an email. no answer from them. I am now going to cancel my order hopefully PayPal will return my money. Do NOT trust this company.

I wish I had read ALL of the reviews before ordering. Placed and paid for an order for 2 pairs of earrings on 16th May. Email confirmation received with a 3-5 day delivery.

So far nothing has been received. I emailed this morning chasing the order. Received a ticket number and a telephone number to call. Which I duly called. To be told by the organisation who replied to my email they had nothing to do with Rachel Galley and to ring another number, where no one picks up the phone. The same repetitive message being played. Totally unimpressed by this.

I purchased earrings from this company and have emailed them several times with an enquiry and have had absolutely no response. The marketing emails keep coming and despite their claim to answer emails within 24 hours, I’m still waiting.

Great jewellery,great service.
Definitely be buying from them again.

After several exchanges of email regarding whether a chain was the correct size for a pendant, I ordered both.

When they arrived, the chain did not fit the pendant. After approximately 15 - 20 email exchanges with customer service - who responded merely with patronising and placatory words - they did not believe it didn’t fit.

I sent both items back - at my own cost (they said a post paid sticker was being sent but this took too long to arrive) on 12 April - they advised that several days were required to conduct a review of the items in quality control.

On 24 April I was advised there was a ‘ manufactural fault with the necklace. Hence a replacement has been placed for the same.’

I have sent several emails since, the most recent on 30 April when they advised they needed another 72 hours (for what, I do not know as I am not even asking for a refund - merely a replacement that is not defective).

Today, 4 May, I received another response after advising that I would contact my credit card company (I was unsure whether this was a scam/fraudulent company) - ‘ Our team has thoroughly checked the item, and it seems that there is no fault found. The chain easily fits the pendant. We will be sending the item back to you soon’

So, two totally different responses from customer service. Both my husband and my son son tried in vain to thread the chain through the pendant and both confirmed it was not possible. Please do not trust this company one bit. Please avoid at all costs. I do the vast majority of my shopping online and this is hands down the absolute worst company I have ever dealt with. Please avoid.

Rachel Galley customer service is an utter disgrace: they do not care one bit about customers.

No doubt this review will elicit yet another placatory response. Please do not buy from this company.

UPDATE 5 MAY - in response to your comments, someone from your Indian call centre left a message this morning and when I called back, they told me call Rachel Galley!!!!!