Rackets Express - Online Racket Sports Store Reviews 80

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

SCAM racketsexpress.co.uk website is a scam! Do not purchase from this website! Very clever as they appear to use real FedEx tracking numbers! Email bounced back, mobile always switched off. Good jo... See more

Rated 1 out of 5 stars

Definitely a scam. Don’t use. Double-check supplier address as similar company elsewhere. If address is in Wales do not use. They even used FedEx to help in scam but goes to different address which Fe... See more

Rated 1 out of 5 stars

Scam site got me, very convincing, DO NOT use, this site is still accessible and needs taken down. Table ordered, fedex delivery note but all is fake, company phone number is incorrect.

Rated 1 out of 5 stars

Be careful, it's a con! They have just set this company up after not delivering and stealing people's money from HP table tennis. If you check, this profile is not even their one, they are linking to... See more

Company details

  1. Tennis Store

Information provided by various external sources

UK Online Rackets Store with a wide range of tennis, squash and badminton equipment. We sell, tennis rackets, squash racquets, badminton rackets, tennis & squash balls, shuttlecocks, racket bags, replacement grips, footwear and more. We stock the best ...


Contact info

1.5

Bad

TrustScore 1.5 out of 5

80 reviews

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Rated 4 out of 5 stars

Arrived safely

It arrived safely and within the 3 day window. Just one star off because I did receive a message saying it would arrive on Friday at 7.30pm and it never did, and then I received another message the day after saying I would receive it that day. So I was worried the package got lost/stolen. But it did arrive the second time I got the message.

November 22, 2020
Rated 5 out of 5 stars

Exchange of order required.

There was a problem with my order thst was not the supplier's fault. As soon as I raised it, they were clear and prompt in suggesting ways to resolve it, giving me the choice. Further comms with them was easy and the problem was successfully resolved. A pleasure to deal with - special mention of Josh

November 4, 2020
Rated 5 out of 5 stars

Brilliant Service

There’s a very varied on line choice of tennis rackets to suit all levels. Ordering was easy and up to date despatch and delivery time was advised.
I would suggest that the customer could be advised of the covers available to fit their racket at the time of ordering.

October 9, 2020
Rated 5 out of 5 stars

My opinion of Rackets Express

The ordering with Rackets Express was easy. They were true to their name, I ordered on Friday afternoon and the racket was despatched the same day. It's a lovely racket and comes with a case a birthday present for my Grandson and I am sure he will be thrilled with it.

October 9, 2020
Rated 1 out of 5 stars

Appalling Service

I recently ordered and paid for 2 rackets from this outfit online, they then sent me an e-mail to say they cannot fulfil my order. For 2 weeks I have been trying to reach them leaving messages with their warehouse etc... with no response. The number on their website now no longer works. I honestly thought it must be a fraudulent operation until seeing positive reviews here. Customer service is appalling. Something is wrong here...

June 19, 2020
Unprompted review
Rated 4 out of 5 stars

Received racket with no strings

Received racket with no strings, although ordered. Very happy with immediate response and new racket express delivered, plus easy return for first racket. Would use again.

March 10, 2020
Unprompted review

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