Radiancedoors Reviews 

196
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how wonderful their journey was from the very first contact to the final completion of the project, noting that communication is always clear and reassuring. People consistently describe the staff as friendly, respectful, and willing to go the extra mile to ensure every detail meets expectations. Consumer feedback shows that the installation work is carried out efficiently, promptly, and cleanly, with great care taken to protect household belongings and leave spaces spotless. Buyers are also genuinely thrilled with the superior craftsmanship and exceptional quality of the doors and windows installed in their homes.

What people talk about most

Service

People report high satisfaction with the service, praising the friendly, professional, and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, polite, and professional... See more

Quality

Users describe positive interactions with quality, expressing immense satisfaction with the premium products... See more

Product

Consumers find product to be positive, highlighting the exceptional quality of the doors and windows.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our new bi-fold patio doors installed by Radiance. From the initial query and quote through to the install Claire and Richard where excellent. We had an issue with our gaskets not being quite r... See more

Company replied

Rated 5 out of 5 stars

From start to finish the team at Radiance Doors were a pleasure to deal with. Claire was extremely helpful in guiding me through the choice of doors and gave a very competitive price for the work. The... See more

Company replied

Rated 5 out of 5 stars

This company isn't the cheapest and certainly not the most expensive but what they are makes buying from them the most sensible choice you could make. We dealt with Claire & Richard who co-own the com... See more

Company replied

Rated 5 out of 5 stars

Really glad I chose Radiance.They’re a family-run business, not just family-owned, and that shows in how they operate. Everything went exactly as it should have, from communication to installation... See more

Company replied


Company details

  1. Window Installation Service
  2. also in
  3. Door Shop
  4. Double Glazing Installer

Written by the company

Radiance Doors Limited supply and install Composite doors, PVC and Aluminium windows & doors and Bi-folding doors within the North West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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No recent history of asking for reviews

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4.9

All reviews

(196)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding standard of work and customer care

Refreshing to have such a trustworthy family company supply/fit our windows, and to such a high standard.

Really pleased with the customer care we received from Claire, Richard and the team (and of course, Brian!). Nothing was too much trouble, and we were kept updated throughout.

Would definitely recommend Radiance.

August 8, 2022
Unprompted review
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Reply from Radiancedoors

Donna, many thanks for your kind words which we have passed on to all the team.

Rated 5 out of 5 stars

Professional, reliable and do a fantastic job

Fantastic communication from start to finish. Reliable, tidy, and most importantly, our windows and doors look amazing. Cannot recommend highly enough

August 12, 2022
Unprompted review
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Reply from Radiancedoors

Many thanks for your review and kind comments, they are appreciated by the whole team. Really glad that you like your windows and doors, enjoy 😎

Rated 5 out of 5 stars

A very professional & friendly small…

A very professional & friendly small family run business.
The workman was very skilled, tidy & polite.
We couldn’t be happier with our new front door.

August 9, 2022
Unprompted review
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Reply from Radiancedoors

Jill, many thanks for the lovely feedback. It is really appreciated by the whole team.

Rated 5 out of 5 stars

Fantastic service from beginning to…

Fantastic service from beginning to end.
When we moved in to our new home the doors were in need of immediate change. The team at Radiance Doors were professional, polite, understanding, talked us through the whole process and allowed us time to make up our minds.
When the lads came to fit the doors very polite, tidy, asked before doing anything and explained the job as they went along.
Couldn't ask for more from the whole team.

August 1, 2022
Unprompted review
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Reply from Radiancedoors

Lovely comments, very kind. Thanks for taking the time out to give such feedback, it is apprecaited by all the team. Thanks again.

Rated 5 out of 5 stars

We had a new inner front door and…

We had a new inner front door and window fitted by Radiance Doors recently. The quality of the workmanship was excellent, and at every stage, from initial enquiry to post-installation, we experienced friendly and efficient service. The personal touch and their constant striving for excellent customer service were marvellous. I would certainly use Radiance Doors again, and can recommend them highly. This family firm is such a contrast to the 'pushy' salesmanship and indifferent customer service of national companies.

July 25, 2022
Unprompted review
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Reply from Radiancedoors

John, many thanks for your kind comments they are appreciated by the whole team.

Rated 5 out of 5 stars

I had a replacement door and a repair…

I had a replacement door and a repair to another. A fantastic experience throughout in an industry that is frought with shysters and conmen. I would highly recommend this company. Thank you.

July 19, 2022
Unprompted review
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Reply from Radiancedoors

Simon, apologies for not replying to this sooner but many thanks for the comments. They are really appreciated by all the team.

Rated 5 out of 5 stars

Radiance Doors

Radiance Doors fitted our new office windows and they are brilliant. The office is lighter and much better ventilated. The service was helpful from start to finish and the work was completed professionally. I would definitely recommend Radiance Doors!

June 13, 2022
Unprompted review
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Reply from Radiancedoors

Ellen, thanks for the kind works. The Radiance Doors team.

Rated 5 out of 5 stars

Brilliant Service

Had a new door fitted yesterday. The lads who came to fit were extremely professional and the workmanship was to a very high standard. Totally transformed the look from inside and out. They cleaned up after themselves and left it immaculate.

I spoke with Radiance today having realised the door had an internal key lock and not a thumb lock which i preferred. They were literally back out at my house 1 hour later and changed this for me. That type of customer service is amazing.

Definitely a company i would recommend

June 10, 2022
Unprompted review
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Reply from Radiancedoors

Thanks for your kind comments, they are really appreciated. We do try and give a good level of service and it is always nice when it is noted. The Radiance Doors team.

Rated 5 out of 5 stars

Beautiful new door!

What a fabulous experience from start to finish, I am delighted with my new door and it has transformed my home.
Would recommend Radiance Doors everytime! 10 out of 10

June 8, 2022
Unprompted review
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Reply from Radiancedoors

Kathleen, thanks for your kind words. So glad you are happy with your new door and the transformation it has made! The Radiance Doors team.

Rated 5 out of 5 stars

Radiance Doors are a highly competent

Radiance Doors are a highly competent, professional and genuinely caring family business. From the initial consultation process to the excellence workmanship of fitting my windows and door they couldn’t have been more helpful and on-hand throughout. Their compassionate yet
professional approach made us feel valued customers and they truly couldn’t have done enough to meet our every need. The lads who fitted the windows were extremely polite, punctual and efficient, my house was actually left cleaner then it was prior to the fitting! I’m absolutely overjoyed with the transformation achieved by this lovely family team and I highly recommend them to anyone who value quality and definite value for money.

May 31, 2022
Unprompted review
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Reply from Radiancedoors

Thank you so much for the fantastic review. It really gives the whole team a buzz when we get feedback like this. We are so glad that you like the transformation the new windows and new door has given your home. We agree that it does look stunning. Thanks again, the Radiance Doors team.

Rated 5 out of 5 stars

Exceeding customer expectations

From the minute Richard arrived with his shoe covers on to protect our carpets to discuss design choices & timeliness to Claire checking we were happy with Tom & Danny's work I could not be more impressed with such a professional & caring company. Customer service & the highest quality products is what the Radiance team do best !

May 31, 2022
Unprompted review
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Reply from Radiancedoors

Lesley, many thanks for the lovely words. So pleased that you were happy with the service. All the Radiance Doors team.

Rated 5 out of 5 stars

Happy door!!

Had the most amazing door supplied and fitted by Radiance and the team. From start to finish they were more than helpful in discussing the options I had. When it came to fitting the door and side panel the lads were great. They were punctual, professional and tidy with the job.

Can highly recommend for any windows or doors.

May 17, 2022
Unprompted review
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Reply from Radiancedoors

Thank you so much for the kind words Emma, they are appreciated. The Radiance Doors team.

Rated 5 out of 5 stars

New front door and back door

I am very pleased with the service Radiance doors gave me both with the office staff to the door fitters. Their attitude and work ethic were exemplary.

May 9, 2022
Unprompted review
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Reply from Radiancedoors

Tony, many thanks for the feedback and lovely comments. From all the Radiance team.

Rated 5 out of 5 stars

Excellent service and superb product

We have just had our wooden door replaced with a composite door by Radiance Doors. The whole process went without a hitch. From the initial telephone enquiry to the final fitting we were dealt with in a friendly, professional and efficient manner. Richard took the time to explain the various options and, as a result, we have a superb door. From the time of ordering the door we were kept fully informed of timings until the date of fitting. Tom and Danny arrived on time and respected our property. Once the fitting had been completed they cleaned up and left the area immaculate. Thanks to Richard, Claire and the rest of the team.

May 8, 2022
Unprompted review
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Reply from Radiancedoors

Many thanks for the feedback and lovely comments, they are really appreciated by the whole team.

Rated 5 out of 5 stars

Returning customer

Radiance doors fitted a back door for me in November and I've returned to have a front door fitted. Superb service again. From start to finish, communication excellent, lads cleana and tidy, punctual and sticklers when fitting the door. Great local company in Bury. I recommend to anyone.

April 28, 2022
Unprompted review
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Reply from Radiancedoors

Phil, many thanks for your review & comments and for your repeat business. Both are appreciated by the whole team.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Clare, Richard and team are lovely and couldn’t be more helpful! The actual door it’s self is of a superb quality and looks brilliant for a very reasonable price. Would highly recommend!

April 25, 2022
Unprompted review
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Reply from Radiancedoors

Hannah, thanks for the lovely review. So glad you like your door. The Radiance Doors team.

Rated 5 out of 5 stars

Would definately recommend to family and friends!

The lads were brilliant. Very efficient, organised, perfectionist, always came on time, did a good job. Very reliable.
Would definately recommend to family and friends!

Thanks lads, Claire, Richard.

April 2, 2022
Unprompted review
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Reply from Radiancedoors

Rekha, thanks for the kind words, they are appreciated. The Radiance Doors team.

Rated 5 out of 5 stars

Great door and great service

A great service from start to finish. Nice to support a local, family business. We love our new front door. And many thanks to Claire for sourcing the bee knocker! Thanks Dave and Julia

March 27, 2022
Unprompted review
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Reply from Radiancedoors

Dave & Julia, it has genuinely been a pleasure. Many thanks for your kind review, it is much appreciated.

Rated 5 out of 5 stars

Highly recommended

More than happy to recommend the people at Radiance. We had a new back door fitted and from initial visit to consultation and fitting, including communication with the company, was excellent. Very happy to recommend and would certainly use again

March 26, 2022
Unprompted review
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Reply from Radiancedoors

Mike, many thanks for your review. We are really pleased that you thought the communication was excellent. We do aim to give the level of service that we would expect as home owners and it is always nice to get such feedback.

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