RadiatorsOnline.com Reviews 762

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a radiator and heard nothing from the company. When I contacted them to find out when to expect the delivery they informed me that the supplier did not have the radiator and that they are j... See more

Rated 5 out of 5 stars

Bathroom radiator arrived well packed, on date given. Unfortunately, some damage on different areas, which looked like it was done at the factory on assembly. After a phone call and an e-mail with a... See more

Rated 5 out of 5 stars

Excellent service, fast delivery and amazing price considering we paid nearly 3 times this when we first did our bathroom. Will certainly use again!

Rated 5 out of 5 stars

Was very easy to order,came the following day on time! Good quality!ordered a smart radiator thermostat , reasonably priced too. Will definitely order again has some good products available. If yo... See more

Company details

  1. Radiator Shop

Written by the company

Business Closed


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

762 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found what I needed and at a price I…

Found what I needed and at a price I thought was right, and was delivered promptly and well packaged, had product fitted in ten minutes.
All good thanks

August 3, 2024
RadiatorsOnline.com logo

Reply from RadiatorsOnline.com

Thank you for taking the time to place your review, it is much appreciated.

Rated 5 out of 5 stars

Excellent service

Good prices and excellent service, Phoned to check that I ordered correctly then delivered promptly using a reputable courier.

June 29, 2024
Rated 5 out of 5 stars

Was very easy to order,came the…

Was very easy to order,came the following day on time!
Good quality!ordered a smart radiator thermostat , reasonably priced too.
Will definitely order again has some good products available.
If you need to contact them for any info on products ect they are very friendly and helpful. Good trusted company ,reliability is important.

June 5, 2024
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I placed my order in the evening and was contacted the very next morning with delivery details.
Item delivered within 3 days, well packaged and in perfect condition.
Delivery driver was extremely helpful in assisting me with the item which was quite heavy.
Although it s unlikely that I will need to order anything else in the near future, I will not hesitate in recommending Radiators Online to family and friends.

June 10, 2024
Rated 5 out of 5 stars

Sarah

Sarah, couldn't be any more helpful. every time you speak to her she assures you with confidence and gives accurate information, pricing, delivery and etc.

May 29, 2024
Rated 4 out of 5 stars

Ultraheat Radiator

Very well packed so no damage on arrival.
No tracking number given on despatch so no idea what time of day the radiator would be delivered

June 6, 2024
Rated 5 out of 5 stars

Ordered a smart radiator thermostat…

Ordered a smart radiator thermostat after speaking to staff on the telephone who advised me.
The ordering process is simple and hassle free, my order arrived the following day after updates on my delivery and arrived when it said it would.The quality is good and the price competitive. Will definitely order again they have a good range of products too!

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Services

I had a few problems with the product however it was the manufacturer who was at fault. The customer service from Radiators online were brilliant but the supplier let them down by not providing the correct instructions as well as some missing pieces. Customer services chased them up and communicated well with me.

June 4, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look