Radical Storage Reviews 9,966

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, kindness, and efficiency, making the service smooth and pleasant. Many people found the service itself to be excellent, highlighting its convenience and ease of use, from booking to drop-off and collection. The user experience, including the app, is often described as intuitive and straightforward. However, some customers also noted issues with location, particularly regarding accuracy and ease of finding the storage points, with some locations being difficult to locate or not as advertised. A few people also experienced problems with the booking process, such as locations being closed upon arrival or being unable to accommodate their luggage despite a reservation.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the staff for being very friendly,... See more

Location

People report ambiguous experiences with location. Many customers found locations convenient, such as being... See more

Service

Reviewers highlight positive aspects of service. Many customers found the service easy to use, efficient, and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the service easy to use,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the online booking easy... See more

Based on these reviews

Rated 4 out of 5 stars

Convenient location for storing a large bag when visiting V and A Storehouse (who had many small lockers and some large lockers, but whose pre-visit info indicates they couldn't accommodate my 53c... See more

Company replied

Rated 4 out of 5 stars

Good, unfortunately we needed some time to explain to the woman at the desk that we had reserved storage service, as she did not speak English. But when the owner came back, everything was clear and q... See more

Company replied

Rated 4 out of 5 stars

Great place right next to Arlanda express train ( 5 minutes walk) , the guy who is manning the place is very kind and courteous. The only criticism is the steep stairs with a sharp angle ( notToo man... See more

Company replied

Rated 5 out of 5 stars

Super easy drop off and collection. It may seem odd dropping off at a souvenir shop (Saad) , but I took a chance with all the other positive reviews. You have a qr code to drop off and they check agai... See more

Company replied


Company details

Written by the company

Radical Storage - the world's luggage storage network! Find your closest luggage storage and enjoy your journey until the very end!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best Luggage Storage in Brindisi

Daniella and Fabiola were lovely! Daniella gave us a warm welcome and helped us with our luggage check-in. This is a great location in a modern, quiet co-working space. The luggage is kept in a secure area that is watched at all times. We were offered water and coffee, and even found a quiet place to sit and rest while we waited for our Airbnb check-in nearby. The location entrance is a little tricky to find, and there are 10-12 steps to navigate before reaching the elevator to the fifth floor. But overall this was a great experience. Much better than the Radical Storage location at the Brindisi train station, which is where we originally booked. When we arrived at that location earlier that morning, we were told they could not accept any luggage that day due to construction on the building, even though we had a reservation. We should have booked at the City Center location from the start! Fabiola offered plenty of suggestions for great restaurants in the area as well. Would return any time, for luggage storage or co-working needs!

April 13, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your detailed and wonderful feedback! We’re delighted to hear that Daniella and Fabiola made your experience so welcoming and comfortable, and that you appreciated the secure storage and pleasant environment. It’s also great to know the location and additional touches like refreshments and a place to rest made your visit even better.

We’re sorry for the inconvenience you experienced at the other location earlier, but we’re really glad everything worked out well in the end. Thank you for your recommendation, and we would be happy to assist you again anytime!

Rated 5 out of 5 stars

Excellent service

Excellent service. It was my first time using this service, which I found brilliant, and it also introduced me to a restaurant (the place where I left my luggage) where I had a wonderful lunch. The staff was quick and precise.

April 12, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your wonderful feedback! We’re delighted to hear that your first experience with the service was such a positive one, and that it even led you to discover a great restaurant. It’s great to know the staff was quick and precise. We hope to assist you again soon!

Rated 5 out of 5 stars

Great day storage for luggage

Was a huge help on my last day of travel. I needed to find a place to leave my luggage at until evening and fortunately found out about this. Worked great and had no problems.

April 8, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your kind feedback! We’re glad to hear that the service was a great help on your last day of travel and that everything worked smoothly without any problems. We hope to assist you again soon!

Rated 5 out of 5 stars

Very convenient and good price !

Very convenient and good price !

April 12, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your feedback! We’re glad to hear that you found the service convenient and at a good price. We hope to assist you again soon!

Rated 5 out of 5 stars

Great experience

April 12, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your feedback! We’re delighted to hear that you had a great experience. We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Easy and convenient to check in the…

Easy and convenient to check in the bags.

April 10, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your feedback! We’re glad to hear that the check-in process was easy and convenient for you. We hope to assist you again soon!

Rated 5 out of 5 stars

Luggage storage in marina grande in Capri

The guy was extremely helpful and kind and our bags were completely safe, we would definitely use again

April 12, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your wonderful feedback! We’re delighted to hear that the staff was extremely helpful and kind, and that your belongings were kept safe. We truly appreciate your trust and look forward to assisting you again!

Rated 1 out of 5 stars

Booked storage, but on arrival discovered it doesn’t open that day

My wife and I got a ferry to Sorrento, to visit for a few hours. We had 2 large cases, and the ferry port is at the bottom of a big hill, so we booked luggage storage with Radical by the port, so we wouldn’t need to carry these up the hill nor down again later when we got the next ferry.

The storage shop we booked with Radical was closed.

I used the app again and booked another place that was shown by the port, but as the app doesn’t show the address until after the booking (why?) this turned out to be the same closed place.

We then booked a 3rd place but this was at the top of a very steep hill so we had to get a cab there, and then had an enormous struggle getting the cases back down later. If the app had been accurate and we’d known there wasn’t storage by the port we would have gone somewhere else that day.

So be warned – if you book somewhere with Radical Storage there’s no guarantee that it will actually be open, and you may have to take you luggage around with you.
Don’t take the risk, try Stasher or Bounce instead.

March 29, 2026
Unprompted review
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Reply from Radical Storage

We’re truly sorry for your experience. Arriving at a closed location, especially after planning your trip to avoid carrying heavy luggage, is extremely frustrating, and we completely understand the inconvenience you faced. Booking multiple times and being directed to the same unavailable place is certainly not acceptable and does not reflect the level of reliability we aim to provide.

We regret that this situation affected your plans and caused unnecessary stress during your visit. Radical Storage takes this kind of issue very seriously and sincerely apologizes for the inconvenience caused.

Rated 1 out of 5 stars

Appalling experience

Appalling experience. Booked a storage during our trip to Martina Franca. After a steep climb to the location it turned out it is closed, and not only outside of working hours - it was closed for either renovation or forever, as you could see the materials scattered on the floor. This totally broke our plans to enjoy the city. Imagine climbing a steep hill with a 20kg suitcase and a 3 year old kid and then finding out it was all for nothing! Wouldn't recoomend this to my worst enemy!

April 12, 2026
Unprompted review
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Reply from Radical Storage

We are very sorry for your experience. This is certainly not the level of service we aim to provide at Radical Storage. Finding the location closed, especially after such a difficult climb with luggage and a child, must have been extremely frustrating and we truly understand how this affected your plans.

Please contact our customer service at support@radicalstorage.com so we can investigate this situation and assist you further. Your feedback is very important and will help us address this issue properly.

Rated 5 out of 5 stars

Simple to coordinate and drop off bags

Simple to coordinate and drop off bags. Convenient location and friendly staff.

April 11, 2026
Unprompted review
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Reply from Radical Storage

Thank you very much for your feedback! We’re glad you found the process simple and appreciated the convenient location and friendly staff.

Rated 1 out of 5 stars

Nowhere to be found 🙄

I booked for my bag at/close to Helsinki station. I followed the directions in Google maps, but could not find it anywhere. I walked around and around for 30 minutes, no Radical Storage to be found. Finally, after asking 10 people, shopkeepers etc., we found it... inside a restaurant! The only sign was a small sticker on the outside of the restaurant. I lost 30 minutes of the time that I had booked for storing my bag just by not finding the location. 🙄

April 11, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your feedback, and we’re very sorry for the inconvenience you experienced. We understand how frustrating it must have been to spend time trying to locate the storage point, especially when directions and signage were not clear. Please note that many of our locations are inside partner businesses, but we agree that this should always be clearly indicated and easy to find. We truly appreciate your comments, as they help us improve the experience for future customers.

Rated 5 out of 5 stars

Easy to book

Easy to book, find, deliver and pick-up your bags.

April 10, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your feedback! We're glad to hear that the whole process—from booking to drop-off and pick-up—was easy and smooth. We hope to see you again soon!

Rated 5 out of 5 stars

Easy and quick

Easy and quick, really nice people !

April 10, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your kind feedback! We're glad you found the service easy and quick, and that our team made a great impression. We hope to see you again soon!

Rated 5 out of 5 stars

Friendly and trustworthy

Excellent service. Very friendly, trustworthy staff. Efficient and polite during drop off and pick up. Very close to Stockholm Central and very reasonable price.

April 10, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your wonderful feedback! We're delighted to hear that you found the service friendly, efficient, and trustworthy, and that the location near Stockholm Central was convenient. We truly appreciate your kind words and hope to assist you again soon!

Rated 1 out of 5 stars

Scam!!!!company does not…

Scam!!!!company does not exist!!!!Building was closed. No directions were given. Ended up renting a small storage unit for a month(only needed a week). Lesson learned. If it sounds too good to be true…..

April 3, 2026
Unprompted review
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Reply from Radical Storage

We are very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We understand how frustrating it must have been to arrive and find the location closed and without clear directions. Please note that our storage points are hosted inside partner businesses, but they should always be accessible and clearly indicated.

We would like to investigate this situation further and help resolve it for you. Please contact our customer service at support@radicalstorage.com so we can assist you properly. Radical Storage takes these matters very seriously, and your feedback is extremely important to us.

Rated 1 out of 5 stars

This company is a scam

This company is a scam. I booked it and traveled to the location with my bags. The location was an abandoned building. They said to call them but the number went straight to voicemail.

April 10, 2026
Unprompted review
Radical Storage logo

Reply from Radical Storage

We are very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We understand how frustrating it must have been to arrive at the location and find it unavailable, especially after traveling with your bags.

Please note that our storage points are hosted inside partner businesses, and situations like this should not occur. We would like to investigate this matter urgently and help resolve it for you. Please contact our customer service at support@radicalstorage.com so we can assist you properly. Radical Storage takes these situations very seriously, and your feedback is extremely important to us.

Rated 5 out of 5 stars

I had a seamless experience with…

I had a seamless experience with Radical Sotrage. It was easy to make the booking and to find the storage venue. I also really appreciated that I was able to leave my luggage somewhere for a few hours while discovering the French city of Carcassonne.

April 9, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your kind feedback! We're delighted to hear that you had a seamless experience with Radical Storage and that the booking process and location were easy to find. It’s great to know our service helped you enjoy your time exploring Carcassonne without the hassle of carrying your luggage. We hope to see you again on your next trip!

Rated 4 out of 5 stars

Great place right next to Arlanda…

Great place right next to Arlanda express train ( 5 minutes walk) , the guy who is manning the place is very kind and courteous. The only criticism is the steep stairs with a sharp angle ( notToo many may be around 7 steps). For an old lady in her 60 it was quite awkward. I had to be very careful when going up and down with a large suitcase. But in general not bad at all.

April 9, 2026
Unprompted review
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Reply from Radical Storage

Thank you for your thoughtful feedback! We're glad to hear that you appreciated the convenient location near the Arlanda Express and the kindness of our staff. We’re sorry to learn that the stairs were uncomfortable, especially with luggage, and we truly appreciate you pointing this out. We hope to welcome you again in the future!

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