Radius.com Reviews 4,271

We had a problem with the vehicle check app. Anthony Yates was on to it very efficiently with initial contact and follow up until completion.

Thank you Anthony

Genuine effort to understand my problem and find a solution

Molly was wonderful to deal with, answered all my questions

Liam very helpful

Good features for a tracker on my car and the staff are friendly and helpful.

“I would like to thank you for the excellent customer service. Sharna was very helpful, professional, and supportive throughout the process. I am really very happy with the service I received and truly appreciate her assistance. Thank you for providing such outstanding customer care.”

This company is a JOKE AVOID AVOID……… Set up a direct debit they tried to take money two days later then charged me £80 late payment fee……. closed my account they would send me the final invoice and then would send me another saying the fuel station has only just sent them the bill…… this happened 4 times I closed the account in march and just had another threatening text saying I need to pay £133 or they’re sending debt collectors rounds turns out the £133 was actually only £73 and that was today the 11th of April YOU HAVE BEEN WARNED

No saving over pump price , when my business colleagues get a very big discount , and get a ficed fuel price the week before weren’t send correct cards , when challenged was asked to send recipt from fuel station , customers don’t have time to send recipts , when I said cancel the accounts , were then told about terms and conditions
Never will use this fuel card provider again , considering there supposed to save you money

Karolina was extremely helpful, professional, and friendly throughout the entire process. She took the time to answer all of my questions clearly and made everything easy to understand. Her prompt responses, patience, and dedication to providing excellent customer service made a real difference. Thanks to her support, my issue was resolved quickly and smoothly. I truly appreciate her assistance and would highly recommend her. A well-deserved 5-star experience!

Daniel

Really good team fast with response and solutions
Thank you

A few strong Trustpilot-style title options:

1. **Luke Turned a Frustrating Experience into Outstanding Customer Service**
2. **Exceptional Service from Luke – A True Credit to Radius**
3. **From Cancellation to Confidence: Luke Went Above and Beyond**
4. **Outstanding Customer Care That Restored My Trust in Radius**
5. **Luke Delivered the Customer Service I Wish I'd Received from Day One**
6. **A Brilliant Recovery of a Poor Customer Experience**
7. **Luke's Professionalism and Commitment Saved My Account**
8. **Five-Star Service from Luke After a Disappointing Start**
9. **When Customer Service Gets It Right: Thank You, Luke**
10. **An Outstanding Example of Ownership, Communication, and Care**

For maximum impact on Trustpilot, I'd recommend:

**⭐⭐⭐⭐⭐ Luke Turned a Frustrating Experience into Outstanding Customer Service**

It captures both the initial problems and the positive outcome, while immediately highlighting Luke's contribution.

Once again, I have needed the assistance of Radius Telematics & the one & only Molly Barnes has done her stuff to help me without a pause & in the blink of an eye.
This is getting a regular thing however I don't mind saying they are the best when it comes to customer service, 5 stars & nothing les :-) thanks again for all your dedication Molly & the team, top of the class.

I would have given 5 stars for the telephone call but for the fact the return fee for a device (tracker) [ that has not worked for the past 12 months and I’ve asked numerous times for it to be cancelled] was not waived.

However I can not fault Cat Kelly who conducted the call as she handled the call both diligently and professionally and is a credit to your organisation.

Cat Kelly - 5 stars

Company policy - 1 star

The team were helpful and communicative. The service is reliable and approachable. I would like to highlight the helpfulness of Gail G and Dylan F, particularly.

Ola was very helpful and knowledgeable, and has sent me all the information, should I need any further help in the future.

Haven’t been more impressed with this company.everyone has been very supportive and helpful to me. Can’t fault them for their service and dedication to me

The member of staff on the phone, Sim was very helpful

Jack Yates

I would just like to say I give jack 10/10 with the experience I had with him today. He made it easy to deal with and got back to me as soon as possible. I am team Jack and that is who I will be dealing with in the future Fíor Contracts Ltd

Rubbish incompetent. Don't fall for there add . Bank charges for return DD unbelievable. And they put you on stop instead of phoning you theres a problem with the direct debit which there was not with my bank as there was more than enough to cover .so I payed off the account now they are trying to get more money after closing my account. Looks like I will be taking them to a small claims court. And I will want compensation for alarm and distress. Ian loan 436357 account number

Lovely bubbly person to talk too. Really helpfull. Helped resolve my issue.