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Radius.com Reviews 4,271

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,908 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, often going above and beyond to assist. The customer service is frequently highlighted as exceptional, with many appreciating the clear information, quick responses, and efficient problem resolution. Reviewers are very satisfied with the overall service and user experience, noting the ease of setup and the smooth management of processes. However, some people mentioned issues with communication, such as not receiving replies or updates, and experiencing delays in account closure. A few other people also felt that the customer service was disorganized, lacked understanding of small business operations, or involved unprofessional interactions.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the politeness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as great, brilliant, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process straightforward and... See more

Response time

Customers generally report satisfaction with response times, highlighting prompt and helpful interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask about changing the details on our dashcam and was told that this had already been done. The customer service agent, Lisa gave me step by step instructions on how we could change this... See more

Company replied

Rated 5 out of 5 stars

My Account Manager Ross Clarke has been a great support in the several years we have been with dci/radius. He’s offered demos/training sessions and checks prices regularly knowing how important it is... See more

Company replied

Rated 5 out of 5 stars

Once again, I have needed the assistance of Radius Telematics & the one & only Molly Barnes has done her stuff to help me without a pause & in the blink of an eye. This is getting a regular thing how... See more

Company replied

Rated 5 out of 5 stars

Used radius for a while now, great service and offer a platinum service for our fleet. Highly recommend. Andy is a stellar member to the team always been great assistance when needed. Keep the wor... See more

Company replied


Company details

  1. Fuel Supplier
  2. Business Insurance Company
  3. Energy Supplier
  4. Telecommunications Service Provider
  5. Telematics Service

Written by the company

Solutions for businesses of all sizes. Our tailored solutions allow you to benefit from a one-stop shop that can help keep your business on the go and connected. We offer fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally. Established in 1990, we're trusted by over 450,000 businesses all over the world to help them grow and become more productive.


Contact info

Fuelling Business Growth

View our full range of business solutions

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Macy helped with an ongoing issue in a…

Macy helped with an ongoing issue in a very professional and clear manner. Super helpful service and hoping to have resolved very soon

June 16, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Onboarding

Toby worked hard to resolve issues

June 16, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Brilliant service Anthony was very…

Brilliant service Anthony was very knowledgeable and very helpful dealing with our questions. I would recommend anyone to give Radius a try.

June 16, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Used radius for a while now

Used radius for a while now, great service and offer a platinum service for our fleet. Highly recommend.

Andy is a stellar member to the team always been great assistance when needed. Keep the work up guys!

June 11, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for your kind words regarding Andy and thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

We have just set up our business with…

We have just set up our business with Fuel cards, and so far so good.
Easy to set up, communication is really good, and I would like to say thank you to Wayne who explained everything very clearly.

June 16, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Ola was so friendly and nice

Ola was so friendly and nice. She explained everything to me about how Radius app works and offered me help in the future with any questions or concerns about my fleet.

June 15, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for your kind words regarding Ola, we will be sure to pass this one and for taking the time to leave us a review!

Rated 5 out of 5 stars

Dom has been excellent in keeping good…

Dom has been excellent in keeping good communication helping to solve some issues we had.

June 15, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We're so glad to hear our team member Dom provided excellent communication and resolved your issues. Thank you for your kind words!

Rated 5 out of 5 stars

Called for assistance with an invoice…

Called for assistance with an invoice and Lizzie helped me with everything. Brilliant experience and service, couldn’t be better. Thank you Lizzie!

June 15, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for leaving such a lovely review, your kind words have left a good impression on our colleague Lizzie. We're working hard to make sure our customers continue to get great service, and we hope you continue to feel satisfied.

Rated 5 out of 5 stars

Great communication and very patient…

Great communication and very patient and we sorted everything I was enquiring about and explained things thoroughly

June 15, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We're glad we could assist you and provide clear explanations. Thank you for your kind words!

Rated 5 out of 5 stars

Great value and customer service

Great value and customer service. They keep in touch and give you great offers that is really beneficial to your business by saving you money which is important

June 15, 2025
Unprompted review
Radius.com logo

Reply from Radius.com

We truly appreciate your 5-star review! We are so glad we could provide great value and service for your business.

Rated 4 out of 5 stars

Can navigate the dashboard easily

Can navigate the dashboard easily. Someone on hand for queries. Prices are competitive.

June 15, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We're glad you find our dashboard easy to use and our prices competitive. We appreciate your feedback!

Rated 5 out of 5 stars

Great customer service by chrisitaan

Great customer service by chrisitaan. Talked me through all the savings on fuel

June 15, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are so happy to hear about your positive experience and appreciate your kind words.

Rated 5 out of 5 stars

Sales person was Michael met at…

Sales person was Michael met at scotplant. He was extremely helpful explained and helped with my concerns and questions even after I was setup he was there to help. To be honest he was the reason I went with radius. Credit to him and his work

April 30, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are so glad to hear about your positive experience and Michael's exceptional assistance. We appreciate you sharing your feedback.

Rated 5 out of 5 stars

Lisa and her colleague Siv have been…

Lisa and her colleague Siv have been very supportive to me they have gone beyond and above to solve my queries very happy with the service

June 12, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for your kind words about our team members Lisa & Siv. We are so glad we could resolve your queries and provide excellent service!

Rated 5 out of 5 stars

Riddle hopefully solved

Lizzie was great and hopefull solved my query with the radius keys and helped me solve a bit of a mess thanks

June 12, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Hello Kelly. Thank you for saying such kind words about Lizzie, we will be sure to let them know, if there is anything else you need help with, please do get back in touch.

Rated 5 out of 5 stars

Great customer focus

I have to say that this company are very good at resolving any issues reported in a timely manner. Anthony has been particularly helpful over the last week and has been constantly in touch to make sure our dashcam is working correctly. Many thanks for the service

June 12, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for your kind words! We are delighted to hear that we could resolve your issue efficiently and that our colleague Anthony provided excellent support.

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