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Radius.com Reviews 4,271

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,908 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, often going above and beyond to assist. The customer service is frequently highlighted as exceptional, with many appreciating the clear information, quick responses, and efficient problem resolution. Reviewers are very satisfied with the overall service and user experience, noting the ease of setup and the smooth management of processes. However, some people mentioned issues with communication, such as not receiving replies or updates, and experiencing delays in account closure. A few other people also felt that the customer service was disorganized, lacked understanding of small business operations, or involved unprofessional interactions.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the politeness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as great, brilliant, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process straightforward and... See more

Response time

Customers generally report satisfaction with response times, highlighting prompt and helpful interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask about changing the details on our dashcam and was told that this had already been done. The customer service agent, Lisa gave me step by step instructions on how we could change this... See more

Company replied

Rated 5 out of 5 stars

My Account Manager Ross Clarke has been a great support in the several years we have been with dci/radius. He’s offered demos/training sessions and checks prices regularly knowing how important it is... See more

Company replied

Rated 5 out of 5 stars

Once again, I have needed the assistance of Radius Telematics & the one & only Molly Barnes has done her stuff to help me without a pause & in the blink of an eye. This is getting a regular thing how... See more

Company replied

Rated 5 out of 5 stars

Used radius for a while now, great service and offer a platinum service for our fleet. Highly recommend. Andy is a stellar member to the team always been great assistance when needed. Keep the wor... See more

Company replied


Company details

  1. Fuel Supplier
  2. Business Insurance Company
  3. Energy Supplier
  4. Telecommunications Service Provider
  5. Telematics Service

Written by the company

Solutions for businesses of all sizes. Our tailored solutions allow you to benefit from a one-stop shop that can help keep your business on the go and connected. We offer fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally. Established in 1990, we're trusted by over 450,000 businesses all over the world to help them grow and become more productive.


Contact info

Fuelling Business Growth

View our full range of business solutions

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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No history of asking for reviews

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Rated 5 out of 5 stars

Sharna provided an excellent service…

Sharna provided an excellent service today, my query was not a normal one, but she went above and beyond to help out.
5 stars, thanks Sharna

May 28, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are very happy to hear that Sharna provided the best support possible, we will be sure to let them know. Thank you for your review!

Rated 5 out of 5 stars

Andrew was clear and precise with his…

Andrew was clear and precise with his questions and explanations of the requirements and understanding of my answers. A quick and easy phone call.

May 27, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are very happy to hear that Andrew provided the best support possible, we will be sure to let them know. Thank you for your review!

Rated 5 out of 5 stars

Great customer service from Ola :)

Great customer service from Ola :)

That was my first experience with Telematics, and I’m very pleased. I would fully recommend Radius.

May 27, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Hello Dagmara. Thank you for saying such kind words about Ola, we will be sure to let them know, if there is anything else you need help with, please do get back in touch.

Rated 5 out of 5 stars

We switched over to Radius from…

We switched over to Radius from Teletrac for our telematics. We have 160+ vans and the whole process was very well managed with minimal downtime. The installation phase was managed by Roberta who done a fantastic job in supporting the process with regular updates and support when needed. Very satisfied with the experience and everything is going well so far.

January 1, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for leaving such a lovely review, your kind words have left a good impression on our colleague Roberta. We're working hard to make sure our customers continue to get great service, and we hope you continue to feel satisfied.

Rated 5 out of 5 stars

The guy on the phone was very polite…

The guy on the phone was very polite and professional
he helped me choose the right product i was looking for

May 26, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Hi James. We appreciate you taking the time to leave us a 5 star review. We hope you enjoy the rest of your day.

Rated 5 out of 5 stars

Very helpful.

Very helpful.

May 26, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Samantha was absolutely perfect

Samantha was absolutely perfect! Fast professional and gave me and my company ongoing confidence for the future , THANK YOU :)
Dorian
DG protect Ltd

May 21, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Hello Dorian. Thank you for saying such kind words about Samantha, we will be sure to let them know, if there is anything else you need help with, please do get back in touch.

Rated 5 out of 5 stars

Anthony Yates-very polite, clearly spoken and helpful

Anthony Yates, was very polite, clearly spoken and helpful through the call and given me some options to solve my problem which fixed the issue. Thanks again for your time and assistance. Hope you have a lovely week end.

May 22, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for leaving such a lovely review, your kind words have left a good impression on our colleague Anthony. We're working hard to make sure our customers continue to get great service, and we hope you continue to feel satisfied.

Rated 5 out of 5 stars

Chole knew the product and was…

Chole knew the product and was confident in her delivery

May 21, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are very happy to hear that Chloe provided the best support possible, we will be sure to let them know. Thank you for your review!

Rated 5 out of 5 stars

I had a very good experience with …

I had a very good experience with Telematic. The services were professional, efficient, and well organized. Special thanks to Stephen, who was extremely helpful, attentive, and dedicated throughout the entire process. I highly recommend working with this company!

May 18, 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Hello Eduard. We really appreciate you taking the time to leave us such a brilliant review, we will be sure to pass on your nice comments to Stephen, they will be pleased to see this. We hope you continue to enjoy our service.

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