I choose Raffle House for high-end but realistic properties, and a cash alternative so no selling stress. I wanted to up-grade my subscription but the website was unclear about start date and canx of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would be lovely to win one of these houses and they all look wonderful . My only issue is as a pensioner to get the discount they take you thro all these stages and once you get the code there's no wa... See more
Company replied
I did a single raffle towards the end of 2025 and didn't want any more at the time. I picked up that another one first of January, and now another MBNA on 1st February, that I did not want, or ask fo... See more
Company replied
Three things make Raffle House really stand out to me: 1️⃣ Winners can choose cash instead of a house – which is a huge plus. Selling a property isn’t always easy and can quickly eat into you... See more
Company replied
Company details
Written by the company
Raffle House gives you the chance to win your Dream Home, Stamp Duty and legal fees paid, whilst also donating money to worthwhile charitable causes.
The 27th Dream Home Draw is live
Written by the company
- Enter to win this £2m Cheshire Dream Home
- It's time to win big and give to charity. Dreams. Start. Here.
Win the home you've always wanted
Astonishingly better odds than Euromillions
With odds significantly better than Euromillions and ticket bundles at just £10, you have a real chance to change your life forever with Raffle House.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- info@rafflehouse.com
- rafflehouse.com
Raffle House is Where Dreams Live
4.3
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
smooth transaction - efficient customer service
got a few tickets to win a house in Devon
transaction was smooth and customer service was efficient
November 13, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Duncan, Thank you for your lovely review, all the best!
Faultless and swift customer service
Had some ticket and signing up issues...emails responded to swiftly and helpfully.
November 25, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Radley, Thank you for your great review. We're so glad the team were able to support you quickly and efficiently!
We're all in it to hopefully win
We're all in it to hopefully win, but unlike other opportunities, at least it's nice too think some of your hard earned money has helped a good charity on the way.
November 25, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Carl, Thank you for your lovely review. We pride ourselves in partnering with amazing charities.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had the pleasure of dealing with Esther from Raffle House Customer Support, and she was fantastic. My issue was handled surprisingly quickly and resolved without any hassle. It’s rare to get such efficient and friendly service, and Esther really stood out.
On top of that, Raffle House offers amazing, life-changing prizes—it truly feels like a chance worth taking. Good luck everybody… you’ve got to be in it to win it!
November 21, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Steven, Thank you for your amazing review. We're so glad you felt supported and enjoyed your experience!
Reply from Raffle House Ltd.
Hi Simon, Thank you for your review!
My query was dealt with quickly and…
My query was dealt with quickly and efficiently. It was also followed up with a thank you email so very pleased with the response and follow up.
November 20, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Rita, Thank you for your lovely review. We're glad you had a positive experience!
Customer service was exceptional
Customer service was exceptional. Very fast and responsive to my questions.
A well organised company and it was a pleasure doing business with them.
November 18, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Nigel, Thank you for your amazing review. We're so glad the team were able to support you, and you enjoyed your experience.
Fantastic customer service
I had never had any problems until just recently; I accidentally ordered way more tickets than I had intended. This was on Sunday, so I had emailed Sunday evening and they got back to me first thing on Monday morning. They refunded the amount immediately. The email exchanges were very polite and courteous. I rate them very highly because of this!
I am now going to re-order my intended amount and hope that I win 🤞
November 17, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Gina, Thank you for your great review. We're glad the team were able to sort your issue for you in a timely manner!
Subscription query
I couldn’t access my account online and used the WhatsApp facility for help. Response was quick and within 12 hours I was able to reset my password and sort my subscription query. Wish all companies were so responsive.
November 17, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Lindsey, Thank you for your lovely review! We're glad the team were able to support you so efficiently.
Wonderful support to my issue
November 13, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Paul, Thank you for your review. We're so happy the team were able to help assist you and resolved the matter.
Good Customer Service
The staff are always efficient in replying to my queries, and understand the challenges that new customers, sometimes face.
November 14, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi there, thank you for your amazing review. We're so glad the team were able to provide an efficient service and support you with your query.
I haven’t seen my ticket
I have bought a ticket but I haven’t aeen on my site.
I wrote an email for them and I got a quick answer and my problem been solved in a minute successfully.
Thank you,
Timi
November 11, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Timi, Thank you for your lovely review. We're glad the team were able to support you, and you enjoyed your experience.
Amazing prizes
Emailed a question and they immediately got back to me. Haven’t won yet, but fingers crossed. The prizes are amazing!
November 7, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Lisa, Thank you for your lovely review! We're glad you enjoyed your experience, best of luck!
While I was a customer the service was…great
While I was a customer the service was great, but my sercumstances money wise changed to make the decision I had make.
September 27, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi George, thank you for your review
Reply from Raffle House Ltd.
Hi Frank, thank you for your great review. We're so glad you had a wonderful experience.
I had some questions and queries
I had some questions and queries, they were addressed competently by Kathie, who went to great lengths to give me peace of mind.
Now just waiting for the keys!!
November 5, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Ron, Thank you for your lovely review. We're glad you felt supported and enjoyed your experience with us, good luck!
Took money out my account when I wasn't…
Took money out my account when I wasn't even signed up to them be careful with these scams my online bank says they want another 150 pounds bloody scams everywhere
November 1, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Andrew, sorry you experienced this issue. Please contact info@rafflehouse.com and the team will be able to resolve this for you.
Had issue after buying tickets and was…
Had issue after buying tickets and was worried would miss draw as last day. But Customer Support were on it fairly quickly and sorted everything out. Only one downside, I didn’t win! 🤣
October 31, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Trevor, thank you for your great review. We're glad the team were able to support you with your query!
Misleading ticket offers
Received an email ticket offer but when I clicked the link for a one time purchase was forced to pay a monthly subscription at double the cost. Cancelled and tried to repeat several times assuming I’d made an error. Same issue every time. Won’t be playing again as the site doesn’t give the offers it promises.
October 31, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Duncan, thank you for your review. We're sorry you experienced some issues, please contact info@rafflehouse.com and the team will be able to support you.
Professional, patient and kind
Just how patient and kind K was. And also prompt and professional.
October 30, 2025
Unprompted review
Reply from Raffle House Ltd.
Hi there, thank you for your lovely review. We're glad you enjoyed your experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.