First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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A very easy booking and payment process…
A very easy booking and payment process even for senior citizens to complete.
June 7, 2026
Reply from Rail Europe
Hello Thomas,
Thank you for your feedback.
We're delighted to hear that you found the booking and payment process easy to complete. We work hard to make our website accessible and user-friendly for travelers of all experience levels, so your comments mean a lot to us.
Easy to use app
June 6, 2026
Reply from Rail Europe
Hello Rob,
Thank you for your feedback.
We're glad to hear that you found the app easy to use. Making travel planning simple and convenient is our goal, and we appreciate you taking the time to share your experience.
Booking was easy.
June 7, 2026
Reply from Rail Europe
Hello Heidi,
Thank you for your feedback.
We're glad to hear that your booking experience was easy and straightforward. Thank you for choosing Rail Europe, and we hope you have a wonderful journey ahead.
everything was brilliant
everything. It was so easy !!! made my life easier and I would use again THANKYOU X
May 27, 2026
Reply from Rail Europe
Hello Kerrie,
Thank you for your feedback.
We're thrilled to hear that the experience was so easy and helped make your travel planning simpler. Thank you for your kind words and for choosing Rail Europe. We'd be delighted to assist you again in the future.
Reply from Rail Europe
Hello Dave,
Thank you for your feedback.
We're pleased to hear that everything worked smoothly and as expected. Making the booking experience simple and reliable is important to us, and we're glad that was reflected in your experience.
The reservation process went smoothly
The reservation process went smoothly. We look forward to our trip in September.
June 6, 2026
Reply from Rail Europe
Hello George,
Thank you for your feedback.
We're happy to hear that your reservation process went smoothly. Thank you for choosing Rail Europe, and we hope you have a fantastic trip in September.
Simple and easy system to use
May 24, 2026
Reply from Rail Europe
Hello Rachel,
Thank you for your feedback.
We're glad to know that you found our system simple and easy to use. We appreciate you choosing Rail Europe and hope to assist with many more journeys in the future.
Everything went easily except when I…
Everything went easily except when I paid extra to select seats and then seats were chosen for me. I will have to tend to this on the date I will travel at the station. I doesn’t seem to much of an ask to be refunded for fees for seat selection. Otherwise, I’m happy with Rail Europe.
June 6, 2026
Reply from Rail Europe
Hello Shayne,
Thank you for your feedback.
We’re glad to hear that everything else went smoothly with your booking, though we’re sorry for the confusion around seat selection.
For Deutsche Bahn (DB) services such as your Salzburg - Munich Airport journey, passengers can choose seat preferences during booking (for example window, aisle, or table preference). However, specific seat numbers cannot be selected in advance on these trains. Seats are then automatically allocated by the rail operator based on availability and the preferences selected.
We understand this may feel different from what was expected. As Rail Europe acts as a distributor, we follow the seating rules set by the train operators, and in this case DB manages seat allocation directly.
If your assigned seats are not suitable, you can also speak with the onboard team on the day of travel, who may be able to assist with a seat change/swap depending on availability.
We appreciate your understanding and are happy to hear you are otherwise satisfied with your experience.
It was our first time purchasing train…
It was our first time purchasing train tickets for our trip in Germany. Your online site made it easy!
June 6, 2026
Reply from Rail Europe
Hello Patricia,
Thank you for your feedback.
We're delighted that your first experience purchasing train tickets for Germany was such a positive one. Making international rail travel easy to plan is exactly what we aim for, and we're glad our website helped make the process simple.
Reply from Rail Europe
Hello Norberto,
Thank you for your feedback.
We're pleased to know that you had a good purchase experience. We appreciate you choosing Rail Europe and are happy the booking process went smoothly for you.
Reply from Rail Europe
Hello Clair,
Thank you for your feedback.
We're glad to hear that you found our website easy to navigate. Creating a simple and intuitive booking experience is important to us, and we appreciate you sharing your thoughts.
Easy to book
Easy to book, but seat selection didn't seem available and our two seats are not together
June 6, 2026
Reply from Rail Europe
Hello Brian,
Thank you for your feedback.
We’re glad to hear that you found the booking process easy. Regarding seat selection, we’re sorry that your seats were not allocated together as expected.
We found you support request through which you contact our customer support team. Our team did review your request at the time of booking and confirmed the seating arrangement with the railway operator. Your seats were assigned in a standard configuration, and you were offered the option to request a change to alternative seats (subject to availability and a small service fee). As per your final confirmation, you chose to keep the seats as originally allocated.
Seat assignments are managed based on availability from the train operator, so while we always do our best to accommodate preferences, together seating cannot always be guaranteed.
We appreciate you sharing your experience and hope you have a comfortable journey.
Reply from Rail Europe
Hello Alfredo,
Thank you for your feedback.
We’re glad to hear you found the booking process smooth. Regarding your comment about open seating in first class, your journey between Amsterdam and Rotterdam and return operates on SNCB Intercity trains, where seat reservations are not required. On these services, passengers can simply board the train and take any available seat in their class.
If you prefer a more specific seat or want to be certain about seating availability, it can be helpful to check the platform information or available seating at the station shortly before departure, as this can vary depending on demand.
We appreciate you sharing your experience and hope you have a comfortable journey.
Easy to use website for booking…
Easy to use website for booking tickets. Used whenever travelling in Europe
June 5, 2026
Reply from Rail Europe
Hello Ian,
Thank you for your feedback.
We're glad to hear that you find our website easy to use for booking train tickets and that you continue to use Rail Europe for your travels across Europe. We appreciate your trust and support.
Train ran very slowly kept stopping…
Train ran very slowly kept stopping journey took 1 and half longer than scheduled luckily we got to the airport in time for our flight
June 6, 2026
Reply from Rail Europe
Hello Stephen,
Thank you for your feedback, and we’re glad to hear you still made it to the airport in time.
We’re sorry to hear that your journey from Dusseldorf to Frankfurt Airport was delayed and took longer than expected. Situations like slow running or unexpected stops are managed directly by the rail operator (Deutsche Bahn), and unfortunately these are outside of our control as we only provide the ticketing and booking service.
That said, if your journey was delayed, you may be eligible for compensation depending on the operator’s delay policy. If you're looking for delay compensation, please feel free to contact our Customer Support team with your booking details and any delay confirmation or proof from your journey, and they’ll be happy to guide you through the next steps.
To rech out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you sharing your experience and hope your future journeys are smoother.
Ticket purchase was easily completed
Ticket purchase was easily completed. Service will be used later this summer so have not traveled on the train yet.
June 5, 2026
Reply from Rail Europe
Hello Rick,
Thank you for your feedback.
We're pleased to hear that your ticket purchase was completed easily. We look forward to supporting your upcoming journey this summer and hope you have a smooth and enjoyable travel experience.
incredibly easy to select trains and…
incredibly easy to select trains and times when purchasing tickets.
June 5, 2026
Reply from Rail Europe
Hello Gregory,
Thank you for your feedback.
We're delighted to hear that selecting trains and travel times was easy for you. We work hard to make the booking process as smooth and intuitive as possible, so it's great to know that it helped with your travel planning.
It was easy to book and I love you have…
It was easy to book and I love you have senior rates. I would have liked to book seats though
June 5, 2026
Reply from Rail Europe
Hello Nancy,
Thank you for your feedback.
We're glad to hear that you found the booking process easy and appreciate your comments regarding senior fares. Regarding seat reservations, seat selection is available for most of the Trenitalia trains. For most other rail operators, only seat preferences can be selected at the time of booking, and seats are automatically assigned based on availability and the rail operator’s seating policy.
We understand this can sometimes feel limiting, but it is managed directly by the train operators rather than Rail Europe.
We’re still trying to correct my…
We’re still trying to correct my husbands birthday on the ticket so it matches his passport. Help would be appreciated
June 5, 2026
Reply from Rail Europe
Hello Marcia,
Thank you for your feedback.
We’re sorry to hear about the concern regarding your husband’s date of birth on the ticket.
We found your service request through which you contacted our customer supoprt team. As our support team confirmed, once a booking is issued, the date of birth cannot be modified on the ticket itself. However, we have verified that the correct age category (Senior) has been applied to the booking, so this should not affect travel. A note with the correct date of birth has also been added in the Eurostar system so it can be viewed by the operator if needed.
We understand this situation can feel stressful, but please be assured that with the correct fare type applied and a valid ID presented during travel, your husband should not face any issues on the journey.
If you need any further help before departure, our team will be happy to assist ahead.
Easy access and quick to book
June 5, 2026
Reply from Rail Europe
Hello Vicki,
Thank you for your feedback.
We're glad to hear that you found our website easy to access and that your booking was completed quickly. We appreciate you choosing Rail Europe and hope you enjoy your upcoming journey.
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