First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
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Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
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Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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It was very easy to follow steps and…
It was very easy to follow steps and book tickets for a family with options to choose for a family and allowing opportunities to select seats and floor. Also it was great and cost effective to book multiple bookings with one reservation/admin fee!
June 7, 2026
Reply from Rail Europe
Hello Atulkumar,
Thank you for your feedback.
We're delighted to hear that the booking process was easy to follow and that the available options helped you organize travel for your family. It's great to know the booking experience was convenient and provided the flexibility you were looking for.
Paris to Barcelona, September 2026…
We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a couple of confusing or frustrating issues: 1. for the Toulouse to Narbonne segment I had to book for each of us separately. 2. We elected to print our tickets at home mainly for backup purposes; only after booking was completed were we told that digital tickets on our mobile devices would not be accepted at the stations
June 5, 2026
Reply from Rail Europe
Hello Bruce,
Thank you for sharing your feedback and for booking your journey with us.
We’re glad to hear that you found the online reservation process generally efficient. At the same time, we’re sorry that a couple of parts felt confusing or inconvenient.
Regarding the Toulouse to Narbonne segment, bookings are usually made for all passengers in a single reservation, so we’re sorry to hear you had to complete it separately. If you’d like, you’re welcome to contact our support team so we can look into this with you and better understand what happened in your case.
To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
On your point about tickets, different rail operators do have slightly different rules. For example, SNCF tickets can generally be shown on a mobile device as long as the PDF is clearly readable and the device is functional (with enough battery and no screen issues). That said, some tickets and operators may still require a printed copy if the ticket is booked as print-at-home, and in cases of any uncertainty, printing is always the safest option before travel.
You can find such information in our dedicated guide, link below:
https://help.raileurope.com/article/41698-how-to-use-print-at-home-train-tickets
We appreciate you taking the time to highlight this, as feedback like yours helps us improve clarity for future bookings.
Your systems work and are manageable by…
Your systems work and are manageable by those, like me, of limited IT ability.
June 7, 2026
Reply from Rail Europe
Hello Charles,
Thank you for your feedback.
We're very pleased to hear that you found our systems easy to manage and user-friendly. Making the booking experience accessible and straightforward for all travelers is important to us, and we're glad it worked well for you.
Reply from Rail Europe
Hello Lisa,
Thank you for your feedback.
We're delighted to hear that you had such a positive experience. Thank you for choosing Rail Europe and for taking the time to share your enthusiasm with us.
I don't even think I have all my tickets and I can't print them
You tell me to print my ticket and all I can see are 4 of the 7 tickets as pdfs and there is no print button. I'm very frustrated
June 6, 2026
Reply from Rail Europe
Hello Dawn,
Thank you for your feedback.
We're sorry to hear about the frustration you experienced while accessing your tickets.
After reviewing your booking, we can see that your journey includes different ticket formats. Your Liège–Brussels tickets were issued as mobile tickets, while your Brussels–London tickets were issued as print-at-home tickets. This is why not all of your tickets appear as PDFs that can be printed.
For the print-at-home tickets, there is no separate "Print" button within the ticket itself. To print them, you'll need to open the PDF and use your device's printer settings or print menu. If you don't have access to a printer at home, you can also print the tickets at a local print shop or at a station that offers printing services.
Our below guide you may find helpful on printing tickets and Mobile tickets:
- https://help.raileurope.com/article/41698-how-to-use-print-at-home-train-tickets
- https://help.raileurope.com/article/41598-using-mobile-tickets
Hope this helps.
If you continue to have difficulty accessing or printing your tickets, please don't hesitate to contact our Customer Support team and we'll be happy to assist further.
To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Booking process was easy and efficient!
May 20, 2026
Reply from Rail Europe
Hello Katrina,
Thank you for your feedback.
We’re pleased to hear that your booking process was easy and efficient. We appreciate you choosing Rail Europe and hope you have a great journey ahead.
Our train from Poitiers to Paris was on…
Our train from Poitiers to Paris was on time and the seats were very comfortable. A very enjoyable train trip. Thank you.
June 5, 2026
Reply from Rail Europe
Hello Lesley,
Thank you for your feedback.
We're delighted to hear that your journey from Poitiers to Paris was enjoyable and that the train was on time with comfortable seating. Thank you for choosing Rail Europe, and we're glad your trip was a pleasant one.
Overall it was a great experience
Overall it was a great experience. However the system doesn’t allow for different options between the trains. As such, I had to book each route separately to allow us time to find the next train in an unfamiliar train station. Also, there was no option to have the train tickets saved to my iPhone Wallet rather than to print them out.
June 7, 2026
Reply from Rail Europe
Hello Elamin,
Thank you for your feedback.
We're pleased to hear that you had a great overall experience with Rail Europe.
Regarding the journey options, Rail Europe is an authorized ticket distributor for European rail operators, and our website connects directly to their reservation systems. As a result, the schedules, fares, and available itineraries shown on our platform reflect the options provided by the rail operators in real time. We understand that when traveling through an unfamiliar station, having more flexibility between connections can be helpful, and we appreciate you sharing this perspective.
As for storing tickets in Apple Wallet, availability depends on the rail operator and ticket format. Some operators do not currently support Apple Wallet for tickets booked through partner websites. For eligible mobile tickets, you can still present the QR code directly from your PDF ticket or Rail Europe account, and it will be fully valid for travel. However, print-at-home tickets must be printed before travelling, to present onboard.
We also have a dedicated guide which have information on which rail operator allows to shows their print-at-home tickets on Mobile as well, link to our guide is below:
https://help.raileurope.com/article/41698-how-to-use-print-at-home-train-tickets
Information on "What are the train ticket delivery options?":
https://help.raileurope.com/article/41269-ticket-delivery-options
We appreciate your comments and are glad to hear that your overall experience was a positive one.
Great Experience
The website was great and intuitive. I feel confident that all will go well when we get to London.
June 6, 2026
Reply from Rail Europe
Hello Jeff,
Thank you for your feedback.
We're pleased to hear that you found our website intuitive and easy to use. It's wonderful to know that your booking experience has given you confidence ahead of your trip to London. We hope you have a fantastic journey.
Reply from Rail Europe
Hello Frederick,
Thank you for your feedback.
We're glad to hear that you found our platform easy to navigate. Making rail travel booking accessible for travelers from around the world is important to us, and we're pleased that your experience was a smooth one.
I enjoyed using this app
I enjoyed using this app. I bought four tickets. I added them to my cart, but the time allowed for checkout was too short. I had to review the itineraries, and by the time I finished, my selections had already been cancelled.
June 7, 2026
Reply from Rail Europe
Hello Carlos,
Thank you for your feedback.
We're delighted to hear that you enjoyed using our app and were able to book your tickets successfully. We also appreciate your comments regarding the checkout time limit. Ticket availability and reservation holding times are determined by the rail operators and can vary depending on demand and availability. We understand this can sometimes feel rushed when reviewing multiple itineraries, and we're grateful that you shared your experience.
Good Interface for Railway tickets
Good rates. User friendly interface to book a round trip. But didn’t get better choice of seats on one of the trains - Frecciarossa. If layouts are different between the italian train and tgv, there should have been a better way to select seats.
June 7, 2026
Reply from Rail Europe
Hello Yash,
Thank you for your feedback.
We’re glad to hear that you found our platform easy to use and that you were happy with the fares for your round trip.
Regarding seat selection on Frecciarossa trains, seating layouts and selection rules are set by the rail operator (Trenitalia) and can differ from other operators like TGV. For Frecciarossa services, seat assignment is based on availability at the time of booking, and while preferences can sometimes be considered, specific seat selection options may be limited depending on the fare and train configuration.
In case you want to check seating options for the trip you booked with Frecciarossa train, you can contact our customer support team for help. To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We understand this can feel inconsistent across different operators, and we appreciate you sharing your experience. Feedback like yours is valuable and helps us continue improving how we present booking options.
We hope you have a comfortable journey overall and look forward to helping you again.
Reply from Rail Europe
Hello Stephen,
Thank you for your feedback.
We're delighted to hear that you had a great experience with both our website and customer service team. Providing a smooth booking experience along with helpful support is what we strive for, and we truly appreciate your kind words.
Very easy to navigate the web page and…
Very easy to navigate the web page and the price was very good.
June 6, 2026
Reply from Rail Europe
Hello Terry,
Thank you for your feedback.
We’re glad to hear that you found our website easy to navigate and that you were happy with the pricing. Making train travel simple and accessible is exactly what we aim for, so it’s great to know your experience reflected that.
A perfectly organized complex trip
A perfectly scheduled/ organized complex trip involving several operators in 2 countries. But why have I got my Eurostar tickets in duplicate as attachments to a single email?
June 7, 2026
Reply from Rail Europe
Hello Dany,
Thank you for your feedback, and we’re glad to hear your overall trip planning went smoothly across multiple operators and countries.
Regarding the duplicate Eurostar tickets, they're not duplicates but separate tickets for Brussels - London and return. The documents and ticket format are generated directly by Eurostar. At Rail Europe, we simply forward the tickets in the same format we receive them from the operator.
For Eurostar journeys, there is also an additional requirement introduced from 1 April 2024: Advance Passenger Information (API). This information must be completed for all passengers before travel to or from the UK. Please note that Eurostar tickets are only fully issued once this information has been completed.
We also have a step-by-step guide available that explains how to complete the API process and access your tickets smoothly. Linke to our guide is below:
https://help.raileurope.com/article/43599-eurostar-advance-passenger-information
If you face any issues with the API process and need our help ahead, please do not hesitate to contact our customer support team. To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you sharing your experience and hope you have a great journey.
Very easy!
We have several legs to our trip and Rail Europe made it easy to coordinate our travel between cities in three different countries.
June 6, 2026
Reply from Rail Europe
Hello Philip,
Thank you for your feedback.
We’re delighted to hear that we could help make it easy to coordinate your multi-country journey. Planning trips across several destinations can be complex, so it’s great to know our platform helped simplify the process for you.
Train conductor is asking for a QR code…
Train conductor is asking for a QR code for the pass. Nowhere in the app is there a relevant QR code. Is there anyway that you could have made traveling even more difficult and complicated?
April 2, 2026
Reply from Rail Europe
Hello Frank,
Thank you for your feedback, and we’re sorry to hear about the frustration you experienced during your trip.
For Eurail Global Mobile Passes, the QR code required for inspection is generated inside the Eurail's "Rail Planner" app, not in the Rail Europe app or booking confirmation. Once the pass is activated in the Rail Planner app and your trip is added, the QR code appears in the “My Pass” section and updates for each journey day.
We understand this can be confusing if you’re looking in a different app, especially when you’re already at the station or onboard.
Since Eurail passes are managed directly through Eurail’s system and app (Rail Planner app), we recommend always using the Rail Planner app as the reference for tickets and QR codes during travel.
Below is our guide on Eurail Mobile pass and how to get started, you may find this very helpful:
https://help.raileurope.com/article/43899-getting-started-with-your-eurail-interrail-mobile-pass
If we may be of help ahead, please do not hesitate to reach out to our customer support team. To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you sharing this, and we’re sorry for the inconvenience caused on your journey.
Reply from Rail Europe
Hello Ari,
Thank you for your feedback.
We're glad to hear that you found it easy to book rail journeys across Europe from the UK. We appreciate you choosing Rail Europe and sharing your experience with us.
A very easy booking and payment process…
A very easy booking and payment process even for senior citizens to complete.
June 7, 2026
Reply from Rail Europe
Hello Thomas,
Thank you for your feedback.
We're delighted to hear that you found the booking and payment process easy to complete. We work hard to make our website accessible and user-friendly for travelers of all experience levels, so your comments mean a lot to us.
Easy to use app
June 6, 2026
Reply from Rail Europe
Hello Rob,
Thank you for your feedback.
We're glad to hear that you found the app easy to use. Making travel planning simple and convenient is our goal, and we appreciate you taking the time to share your experience.
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