First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
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Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
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Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Reply from Rail Europe
Hello Alison,
Thank you for your feedback.
We're glad to hear that you found the booking process easy and that your tickets were conveniently stored for your journey. We appreciate you taking the time to share your experience.
Reply from Rail Europe
Hello Christopher,
Thank you for your feedback.
We're glad to hear that you found the process easy to complete. Making rail travel simple and convenient is what we strive for, and we appreciate your review.
Very poor customer service
Very poor customer service. Has to be a better process to change tkts rather than emailing back and forth.
You need a customer service telephone number to speak with a real person or same for chat session.
June 2, 2026
Reply from Rail Europe
Hello Andrew,
Thank you for taking the time to share your feedback.
We're sorry to hear about the frustration you experienced while trying to change your ticket and the delays you encountered during the process. We understand how important it was to receive a timely response, especially with your travel plans and work commitments approaching.
After reviewing your customer service case, we can see that your request to exchange the ticket was received before departure and that our team worked on both the exchange request and the subsequent review of your refund request. We also understand that, due to the circumstances, you ultimately purchased an alternative ticket directly through Renfe in order to complete your journey.
We understand that the outcome was not what you had hoped for. While we submitted your case to the rail operator for exceptional consideration, the operator ultimately declined to authorize a refund for the original ticket under their policies.
We see that your case is still under review and ongoing, as our team has been actively coordinating with the rail operator regarding your request. We also note your latest response to the information requested, which has been shared with the relevant team handling your case. They will review this and get back to you with the next update as soon as possible.
In terms of contacting us, we currently do not offer support via telephone. However, if you would prefer a live chat-style interaction, you can simply reply to your ongoing case and request to speak with a representative via chat, and our team will be happy to arrange this where possible.
We appreciate your patience while this is being looked into, and we understand how important it is for you to have a clear resolution.
Thank you again for your continued cooperation.
Excellent and simple to use service
June 8, 2026
Reply from Rail Europe
Hello Peter,
Thank you for your feedback.
We're delighted to hear that you found our service excellent and simple to use. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Reply from Rail Europe
Hello Mark,
Thank you for your feedback.
We're pleased to hear that you enjoyed the website and found the booking process seamless. It's great to know that planning your trip was straightforward and convenient.
Booking Eurostar reservations straightforward once I had found the right page.
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home page would have been very helpful.
June 8, 2026
Reply from Rail Europe
Hello Jenny,
Thank you for your feedback.
We're pleased to hear that booking your Eurostar reservations for your Interrail passes was straightforward once you found the correct page. At the same time, we appreciate your comments about the difficulty in locating it initially.
Feedback like yours is very valuable, and we'll be sure to share your suggestion regarding a more direct path from the homepage with the relevant team. Making it easier for travelers to find the information and booking options they need is always something we're working to improve.
Thank you for choosing Rail Europe, and we hope you have a fantastic trip.
Reply from Rail Europe
Hello Leo,
Thank you for your feedback.
We're glad to hear that you found our website very easy to use. We appreciate you choosing Rail Europe and wish you a fantastic journey.
thoughtful planning that requires an account
I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose this if you feel confident navigating Madrid"). This really helps in picturing the travel plan.
Riding TGV was as awesome as usual.
Unfortunately, not having an account didn't connect my ticket 2 weeks after I had booked it on the day of travel. I'd have loved to receive live updates regarding my journey. In the end, this cost me 2 hours at Gare du Lyon station because I didn't get an upfront notification. I will still make an account now because I appreciate the offer.
May 13, 2026
Reply from Rail Europe
Hello Clemens,
Thank you for your thoughtful feedback.
We're delighted to hear that you enjoyed using Rail Europe to plan your journey and that the travel information, particularly the guidance around station changes and connections, helped you feel more confident about your trip. It's also great to hear that your TGV experience lived up to expectations.
At the same time, we're sorry to learn that you missed important journey updates and experienced a delay at Gare de Lyon as a result. We understand how frustrating that must have been. While creating an account can make it easier to manage bookings and access trip information in one place, we appreciate your feedback regarding notifications and the overall travel experience.
Below is our guide on Rail Europe account creation which you may find helpful:
https://help.raileurope.com/article/41674-using-your-raileurope-account
Thank you again for taking the time to share both the positive aspects of your journey and the areas where we can improve. We truly appreciate your support and look forward to helping with your future travels.
Reply from Rail Europe
Hello Gary,
Thank you for your feedback.
We're delighted to hear that you found the booking process so easy to use and that the reminders were helpful. We appreciate you taking the time to share your experience and hope you have a wonderful journey ahead.
If there is no seat reservation option…
If there is no seat reservation option on a train it should be called out and we should not allow to select the option to reserve seats for any additional cost
June 8, 2026
Reply from Rail Europe
Hello Vijayalakshmi,
Thank you for sharing your feedback.
For your Salzburg to Zurich journey with OBB train, seat reservations are not mandatory on this route. Your ticket was issued as an unreserved seating ticket, which means you can board the train and take any available seat. We also confirm that no additional amount was charged for seat reservation on this booking.
If a guaranteed seat is required for this trip, you can check for the same at the train station before the train departure.
We appreciate you taking the time to share your thoughts, and your feedback helps us continue improving clarity for future bookings.
Reply from Rail Europe
Hello Richard,
Thank you for your feedback.
We're glad to hear that choosing rail travel appealed to you as an eco-friendly way to travel. Thank you for taking the time to share your thoughts, and we hope you enjoy your upcoming trip.
No train number and no seat number too
June 8, 2026
Reply from Rail Europe
Hello Maged,
Thank you for your feedback.
For your Lausanne to Domodossola journey with SBB train, the ticket is issued as a day-valid ticket, which means it is valid for travel on any eligible train within the specified date (until 05:00 a.m. the following day, as per the fare conditions). Because of this flexibility, the ticket does not include a specific train number or seat number.
This type of ticket allows you to board any available train on the route during the validity period and take any free seat onboard, as seat reservations are not required.
We understand this can be different from fixed-train tickets, and we appreciate you taking the time to share your feedback.
Reply from Rail Europe
Hello Frank,
Thank you for your feedback.
We're pleased to hear that you found our website easy to use, well designed, and full of useful information. Making trip planning straightforward is important to us, so it's great to know the experience worked well for you.
Website easy to navigate for booking.
June 8, 2026
Reply from Rail Europe
Hello Rose,
Thank you for your feedback.
We're glad to hear that you found the website easy to navigate when making your booking. We appreciate you choosing Rail Europe and hope you have a fantastic journey ahead.
When my direct train from Copenhagen to…
When my direct train from Copenhagen to Hamburg was cancelled, my only alternative was to take 4 different trains! To cancel, I was told to go directly to train company website, which was in German. I had to purchase new tickets by a different train company. Their customer service sucks.
June 8, 2026
Reply from Rail Europe
Hello Cindy,
Thank you for sharing your feedback, and we’re sorry to hear about the disruption to your journey.
We understand how frustrating it must have been when your direct Copenhagen to Hamburg service was cancelled, especially when it resulted in a longer and more complex alternative route. Train disruptions are managed by the operating rail company, and alternative travel options can sometimes vary depending on availability at the time of disruption.
For changes or cancellations, passengers are generally directed to the original train operator’s website, as they handle ticket conditions and rebooking policies directly. We understand this can be inconvenient, especially when language barriers are involved, and we understand how challenging this situation must have been.
As your originally booked train was canceled, and you had to purchase new train tickets, you can contact our customer support team with the train cancellation proof and alternate travel proof - for help with refund towards the canceled train trip that you booked through us. Our team will be happy to reach out to the rail operator on your behalf to check for available options.
To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Your comments about the overall experience and support have been noted, and we will share this with the relevant teams as we continue working on improving guidance for such situations.
Thank you again for taking the time to share your experience.
Staff were understanding and helpful
Staff were very accommodating when I brought my large bike bag on board. I do recommend if there are certain parts of the train (coaches, seats, etc.) that suit a customer with a bicycle bag then please add these recommendations to the web page that talks about bringing a bicycle on board. This will ensure customers buys the correct ticket for the right coach. Thank you.
May 30, 2026
Reply from Rail Europe
Hello Mark,
Thank you for your feedback.
We're pleased to hear that the staff were accommodating and helped make your journey with a large bike bag a smoother experience.
We also appreciate your suggestion regarding coach and seat recommendations for travelers bringing bicycles or bike bags onboard. Feedback like yours is valuable, as it helps highlight areas where additional guidance may be useful. In the meantime, we do have a guide covering bicycle travel requirements and recommendations, which may help you and other travelers prepare for their journeys in the future. We will also be sure to share your comments with the relevant team for consideration.
Guide link:
https://help.raileurope.com/article/41789-luggage-requirements
We have a variety of guides covering different travel topics to help travelers find the information they need. Simply click on the "Help" option in the upper-right side of our website homepage and enter a keyword related to the topic you're interested in. Relevant guides and articles will then appear in the search results.
Hope this helps.
Thank you again for taking the time to share your experience, and we hope to assist with your future rail adventures.
No explanation as far as why we were…
No explanation as far as why we were given one PDF when 4 people are traveling.
April 29, 2026
Reply from Rail Europe
Hello Denis,
Thank you for your feedback.
For your Paris - Bayonne TGV journey, each passenger is normally issued an individual ticket in the booking. These are all included within the same confirmation email and can also be accessed separately in your booking.
If you only received or viewed one PDF, it may be related to how the file was opened or downloaded, but the individual tickets should still be available in your confirmation email and online booking.
If anything still looks unclear or if you’re referring to a different trip, please feel free to contact our customer support team with your booking details so we can check this for you directly.
To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your feedback.
The Rail Planner app is easy to use 😊👍
This is my first time venturing on this journey with Interrail. The setup was quite easy from the website to the App, Rail Planner.
I haven't planned my route yet but will get back to doing it since my trip is a month away. 😊👍🙏🏾
June 7, 2026
Reply from Rail Europe
Hello David,
Thank you for your feedback.
We're delighted to hear that your first experience with Interrail has been off to a smooth start and that both the website and Rail Planner app were easy to set up and use. It sounds like an exciting trip ahead, and we hope planning your route is just as enjoyable as the journey itself.
Reply from Rail Europe
Hello Robert,
Thank you for your feedback.
We're pleased to hear that you found the website easy to navigate. Making the booking process simple and straightforward is important to us, and we're glad your experience reflected that.
It was very easy to follow steps and…
It was very easy to follow steps and book tickets for a family with options to choose for a family and allowing opportunities to select seats and floor. Also it was great and cost effective to book multiple bookings with one reservation/admin fee!
June 7, 2026
Reply from Rail Europe
Hello Atulkumar,
Thank you for your feedback.
We're delighted to hear that the booking process was easy to follow and that the available options helped you organize travel for your family. It's great to know the booking experience was convenient and provided the flexibility you were looking for.
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