First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Seat Assignment Terrible
Inwas never given the opportunity to select a forward facing seat. this is very important to us. Now i wait for my email request to come through.
June 9, 2026
Reply from Rail Europe
Hello Marquis,
Thank you for your feedback.
We’re sorry to hear the assigned seats didn’t fully meet your expectations. For SNCF and Renfe trains, we’re able to offer seat preferences during booking, including options like forward-facing seats where available. Seats are then automatically assigned by the system based on availability and the preferences selected, as specific seat selection isn’t supported for these rail operators.
If the allocated seats are not convenient, passengers can also check with the onboard staff, who may be able to assist with a seat change or swap depending on availability during the journey.
We can also see your request has already been received by our support team, they shall get back to you as soon as possible.
Easy to use with excellent results
Easy to find my trains and purchase the tickets for them and immediate response e-mail with tickets.
June 8, 2026
Reply from Rail Europe
Hello Ute,
Thank you for your feedback.
Happy to know you were able to easily find and book your trains, and that the ticket confirmation was received quickly by email.
Interrail passholder seat reservations
The Interrail passholder seat reservations I have bought (SNCF Paris Est - Strasbourg) are shown as exchangeable and refundable. Unfortunately I have had to make changes twice and haven't been able to find the exchange mechanism, either through Rail Europe or SNCF Voyageurs which has my reservations on its system but just refers me back to the booking agency ie Rail Europe. Consequently I have had to cancel and re-book which means paying the reservation fee again each time.
June 9, 2026
Reply from Rail Europe
Hello Christopher,
Thank you for sharing your feedback.
We're sorry to hear about the inconvenience you experienced when your travel plans changed. We understand how frustrating it can be to have to make multiple adjustments and incur additional reservation costs along the way.
We see you booked passholder seat reservation for your Deutsche Bahn (DB) train trip Paris Est - Strasbourg. For this type of passholder reservation, changes are handled through cancellation and rebooking - which you did already. When plans change, the original reservation can be refunded according to the applicable fare conditions, and a new reservation can then be booked for the updated journey.
Hope this helps, and if you need our help in the future - please do not hesitate to contact our customer support team. To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your experience, and your feedback helps highlight areas where the process could be clearer for travelers needing to make changes to their passholder bookings.
Easy to book
June 9, 2026
Reply from Rail Europe
Hello Geoffrey,
Thank you for your feedback.
Happy to hear you found the booking process easy and smooth.
Successfully booked train tickets
Successfully booked train tickets. Other booking apps failed. Received error messages.
June 5, 2026
Reply from Rail Europe
Hello Ena,
Thank you for your feedback.
Glad to know you were able to successfully book your train tickets with us and that the process worked smoothly for you.
Easy to use for reservations
Easy to use for reservations. Pity you can't choose the actual seats but useful to state preferences,
Have received a reply from Rail Europe stating that they can't offer actual seats due to the rail operator's rules.
June 8, 2026
Reply from Rail Europe
Hello Dennis,
Thank you for your feedback.
Glad to hear you found the reservation process easy to use. We see you booked French train trips - For French trains, we’re able to offer seat preferences during booking, and the system automatically allocates seats based on availability and the selected preference, as specific seat selection isn’t available. This follows the rail operator’s rules.
If the assigned seats aren’t ideal, passengers can always check with the onboard staff to see if a seat change or swap is possible, depending on availability during the journey.
We appreciate your understanding and hope to see you again for your future trips.
Simple, clear booking process
June 9, 2026
Reply from Rail Europe
Hello Anne,
Thank you for your feedback.
Pleased to hear you found the booking process simple and clear.
This is the way!
Easy to understand, clear instructions, and fast electronic delivery. Especially nice when booking multiple legs.
June 8, 2026
Reply from Rail Europe
Hello Michelle,
Thank you for your feedback.
Happy to know you found the instructions clear and the electronic delivery fast, and that booking multiple legs was convenient for you.
Reply from Rail Europe
Hello Mike,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Definitely a worthwhile way to book…
Definitely a worthwhile way to book trains. The site is easy to navigate around and provides good explanation of ticket levels etc. After your payment the tickets are emailed quickly.
June 8, 2026
Reply from Rail Europe
Hello Jetz,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Michael,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy to find the tickets
June 9, 2026
Reply from Rail Europe
Hello Colin,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
The process to book a ticket on line…
The process to book a ticket on line was straight forward and when I needed assistance post booking to ensure I had printed out my ticket, the staff were very responsive and assisted me. Very much appreciated.
Thank you.
June 9, 2026
Reply from Rail Europe
Hello Marisa,
Thank you for your kind feedback. We are delighted to hear you found the booking process straightforward and that our team was able to assist you promptly with your ticket after booking. We truly appreciate your kind words and look forward to assisting you on your future journeys.
Easy booking an Eurail Global pass and train journeys!
Booking an Eurail Global pass and individual train journeys was easy!
June 7, 2026
Reply from Rail Europe
Hello Chris,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Tom,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy, convenient booking
I used the site to book train tickets. It was easy to find the information I was looking for and easy to book it and make payment. I received a confirmation immediately. The whole process was very clear and smooth. Thank you.
June 8, 2026
Reply from Rail Europe
Hello Lyla,
Thank you for your wonderful feedback. We are delighted to hear you found the information easy to find and that the booking and payment process was clear and smooth. We look forward to assisting you on your future journeys.
I didn't find the site easy to navigate. I ended up ordering several nonrefundable and several refundable tickets instead everything the same. two
I didn't find the site easy to navigate.
June 8, 2026
Reply from Rail Europe
Hello Dee,
We are sorry to hear that you found the website difficult to navigate and that the booking process did not meet your expectations.
After reviewing your booking, we can see that tickets with different fare conditions were selected and purchased. During the booking process, the fare conditions applicable to each ticket, including whether they are refundable or non-refundable, are clearly displayed from the journey search stage through to the basket review page before payment is completed.
We understand that managing multiple journeys and fare options can sometimes be confusing, particularly when different flexibility levels are available for different segments of a trip. We encourage customers to carefully review the fare conditions shown for each ticket before completing their purchase to ensure the selected options meet their travel needs.
We hope this helps clarify the situation and should you need any assistance, our Support Team remains available to help.
Reply from Rail Europe
Hello FJ,
Thank you for your feedback.
We're glad to hear that you found the booking process easy to use and that adding your railcard went smoothly. We appreciate you sharing your experience and hope you have a great journey ahead.
Great experience.On time start.
June 9, 2026
Reply from Rail Europe
Hello Roliph,
Thank you for your feedback.
We're pleased to hear that you had a great experience and that your journey started on time. Thank you for choosing Rail Europe, and we hope you enjoy your trip.
Reply from Rail Europe
Hello Alison,
Thank you for your feedback.
We're glad to hear that you found the booking process easy and that your tickets were conveniently stored for your journey. We appreciate you taking the time to share your experience.
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