First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
Company replied
Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
Company replied
Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to use
June 10, 2026
Reply from Rail Europe
Hello Barbara,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Easy to use.
June 11, 2026
Reply from Rail Europe
Hello,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!\
Reply from Rail Europe
Hello Jennifer,
Thank you for your feedback.
We’re sorry to hear that you found the website a bit difficult to understand. We’re always working on making the booking experience clearer and more intuitive, so your input is really valuable to us.
If you’re open to it, we’d also appreciate it if you could share a bit more about what felt unclear. You can reach out to our customer support team anytime, and they’ll be happy to pass your feedback along to the right team.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Thanks again for taking the time to write in and share your experience.
Reply from Rail Europe
Hello Murray,
Thank you for your feedback.
We’re really glad to hear that you found the booking process very easy to complete. It’s great to know everything went smoothly for your transaction.
We appreciate you taking the time to share your experience and hope you have a great journey ahead.
Unable to choose seats
Unable to choose seats and my husband and I are not seated together. No info on your website concerning how to change seats.
June 9, 2026
Reply from Rail Europe
Hello Linda,
Thank you for your feedback.
We understand how important it is to travel comfortably together, especially when travelling as a couple.
For UK trains like your Glasgow to London journey, seat selection works a bit differently. During booking, you can only choose seat preferences, and the system automatically assigns seats based on availability and those preferences. Unfortunately, specific seat selection isn’t available for these trains, and once the booking is confirmed, the seat allocation can’t be changed.
That said, if your seats aren’t convenient, you can always check for a seat change at the train station before train departure; or with the onboard staff on the day of travel, and they may be able to help with a swap depending on availability.
We appreciate you taking the time to share this, as it helps us improve how we explain this during the booking process.
Need to specifically give directions…
Need to specifically give directions how to increase the interchange time. Took a long time to find how to do it. Could not find it on your help page and chat was useless.
June 10, 2026
Reply from Rail Europe
Hello Robert,
Thank you for your feedback.
We're glad you were able to find the option to increase the interchange time, although we understand it shouldn't have taken so much searching. We appreciate you highlighting that the instructions were difficult to locate and that our website chatbot didn't provide the guidance you needed at the time.
For future reference, we do have a dedicated guide that explains how to adjust interchange times - direct link is below:
https://help.raileurope.com/article/41604-modify-your-journey-by-choosing-a-stopover-station
Thank you again for taking the time to share your experience. Feedback like yours helps us identify opportunities to make information easier to find and improve the overall booking experience.
Couldn’t find a back button when…
Couldn’t find a back button when booking. So every time I wanted to correct something I had to begin the process all over again. Frustrating.
June 10, 2026
Reply from Rail Europe
Hello Karen,
Thank you for your feedback.
We're pleased you were able to complete your booking, though we understand how frustrating it can be to restart the process when you need to make a correction. We appreciate you taking the time to share this experience with us.
Feedback like yours is valuable, as it helps us better understand where the booking experience could be improved and made more intuitive for our customers.
Thank you again for your comments, and we hope to make your next booking experience even smoother.
It was very difficult to get the tickets on my phone
It was very difficult to get the tickets on my phone, since they were sent as a pdf in an email. I went on line and asked AI how to do it and they didnt' even know. I finally figured out how to download the app and find my trip on the App. You need to give better instructions on how to do this.
June 10, 2026
Reply from Rail Europe
Hello David,
Thank you for your feedback.
We appreciate you sharing your experience, and we understand how frustrating it must have been to access your tickets on your phone. While we're glad you were eventually able to download our Rail Europe app and locate your trip, it’s clear the process wasn't as straightforward as it should have been.
Your comments about providing clearer instructions are valuable, and we'll make sure this feedback is shared with the relevant team. We’re always looking for ways to make accessing tickets and managing bookings easier for our customers.
Thank you again for taking the time to let us know about your experience, and we hope you have a pleasant journey.
The website alerted me that it was time…
The website alerted me that it was time to buy the ticket and it was available and that process was very quick and easy. I do still have a problem in terms of printing out the ticket. It does not give me a PDF form format to do this.
June 10, 2026
Reply from Rail Europe
Hello Steve,
Thank you for your feedback.
We're delighted to hear that the booking process was quick and easy and that our ticket availability alert helped you secure your journey at the right time.
Regarding printing your ticket, you should be able to open the PDF from your booking confirmation email and print it from there. If you can't find the email, please check your junk or spam folder as it may have been filtered there.
If you're still having trouble locating the PDF or accessing your ticket, our customer support team will be happy to help you.
To reach out to our team, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Reply from Rail Europe
Hello Michael,
Thank you for your feedback.
Happy to know the assistant helped you resolve the scheduling mistake smoothly. We’re glad it worked out for you.
I booked a ticket from CDG airport to…
I booked a ticket from CDG airport to Lorient. I got a ticekt via Lille, with a trainchange in Paris Nord and departue from Paris Montparnasse
June 4, 2026
Reply from Rail Europe
Hello,
Thank you for sharing your feedback. We are sorry to hear that your journey and the transfer experience in Paris caused confusion, and we appreciate the opportunity to clarify how your itinerary was built.
Our booking system is integrated directly with the reservation systems of the rail carriers. Once the departure and arrival stations are entered, the rail carriers determine the available itineraries and routing options. As there are no direct train services from Paris Charles de Gaulle Airport TGV to Lorient, the system suggested what the rail carrier considered to be the best available itinerary at the time of booking.
Your journey included a connection via Lille as well as a transfer between Paris Nord and Paris Montparnasse stations. All connections, transfer points and journey details were displayed in the search results and remained available for review throughout the booking process before the purchase was completed.
We understand that changing stations within Paris can be unfamiliar, particularly for travellers arriving at the airport and continuing their journey by train. To assist customers with such connections, we provide a dedicated Help Centre article explaining how to transfer between Paris stations and the transport options available.
https://help.raileurope.com/article/41713-changing-trains-in-paris
We hope this helps clarify how the itinerary was selected and presented during the booking process. Should you need further assistance, our Support Team remains available to help.
1- the price changed twice in 24 hrs…
1- the price changed twice in 24 hrs prior to booking.
2- Train service was cancelled 5 minutes after scheduled departure.
3- Had too book new ticket with SBB at station
4- No refund from Rail Europe
June 10, 2026
Reply from Rail Europe
Hello Robert,
Thank you for sharing your feedback. We appreciate the opportunity to provide some clarification regarding the points raised.
Rail Europe acts as a distributor, providing access to tickets from multiple European rail carriers through a single booking platform. The ticket fares displayed on our website are sourced directly from the rail operators' reservation systems, and we do not increase or modify the base fare set by the carrier. These fares can fluctuate based on factors such as demand, seat availability and the carrier's pricing policies. As a result, prices may change between searches and the time a booking is completed.
We are also sorry to learn that your train was cancelled and that you had to purchase a replacement ticket at the station in order to continue your journey. We understand how stressful and inconvenient such disruptions can be, particularly when alternative arrangements need to be made at short notice.
While we facilitate the booking process, train operations and any service disruptions or cancellations are managed by the rail carriers themselves. That said, we can assist customers in submitting refund requests and claims in accordance with the rail carrier's disruption policies. However, we have not yet received a request regarding this cancellation and therefore have not had the opportunity to review your case or assist with a claim.
If you have not already done so, we encourage you to contact our Support Team with your booking details and any supporting documentation relating to the cancellation and replacement ticket. Our agents will be happy to review your case and assist in submitting a claim with the rail carrier where applicable.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We hope this helps clarify the situation and look forward to assisting you with your claim.
Reply from Rail Europe
Hello Lynda,
Good to know that you found our booking platform easy to use. Hope you had an incredible journey!!!
App was good to use but the feature to…
App was good to use but the feature to book further trip didn't work. Maybe it just me
June 9, 2026
Reply from Rail Europe
Hello Deborah,
Thank you for sharing your feedback. We are pleased to hear that you found the app easy to use overall.
We are sorry to learn that you experienced difficulty when attempting to book an additional journey. As your review does not provide specific details about the issue encountered, we are unfortunately unable to determine what may have caused the problem.
If you continue to experience difficulties, we encourage you to contact our Support Team with additional information, such as the route you were trying to book and any error messages received. This will help us investigate the matter further.
We appreciate you taking the time to share your experience and hope to learn more about the issue you encountered.
Customer service helped ….
Easy to buy tickets but there was an issue with one “print at home ticket”. I emailed for support and the answer came with detailed information on how to get the QR code and how the check in process would work. Very helpful.
June 9, 2026
Reply from Rail Europe
Hello Chris,
Thank you for your feedback. We are delighted to hear you found the booking process easy and that our Support Team was able to provide clear and helpful guidance regarding your ticket and the check in process. We look forward to assisting you on your future journeys.
Tickets are much more expensive than…
Tickets are much more expensive than specific country's train websites like OBB, SNCB, SBB.
June 8, 2026
Reply from Rail Europe
Hello,
Thank you for sharing your feedback. We understand your concern regarding pricing and would like to provide some clarification.
Rail Europe acts as a distributor, providing access to tickets from multiple European rail carriers through a single booking platform. The ticket fares displayed on our website are sourced directly from the rail operators' reservation systems, and we do not increase or modify the base fare set by the carrier.
For standard point-to-point ticket bookings, Rail Europe applies a booking fee to help cover the administrative costs of maintaining the platform, investing in technological improvements and providing high-quality customer support. This fee is displayed throughout the booking process before payment is completed.
It is also worth noting that rail carriers may occasionally offer promotions, loyalty programme discounts, resident fares, or other market-specific offers that are available only through their own direct sales channels and may therefore not be available through third-party distributors such as Rail Europe.
Our goal is to provide customers with the convenience of comparing and booking journeys across multiple European rail operators in one place, without needing to visit several different carrier websites.
We hope this helps clarify the situation. If you have any further questions or require assistance, our Support Team remains available to help.
It was easy to purchase my rail tickets…
It was easy to purchase my rail tickets here at home in Canada. Really excited and looking forward to seeing Europe and experienceing the journey when we arrive later this summer.
June 10, 2026
Reply from Rail Europe
Hello David,
No matter where in the globe our customers are booking from, we have made every effort to keep our booking system as simple and intuitive as possible for them to utilize. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Eugene,
We are sorry to hear that you found our website difficult to use.
Because your review does not include specific details about the problem you encountered, we are unfortunately unable to identify exactly which part of the booking journey caused difficulty. If you are willing to share more information, such as whether the issue occurred during journey search, fare selection, seat reservations, payment, account access or ticket retrieval, it would help us investigate and better understand your experience.
We continuously work to improve the usability of our website, and detailed feedback from customers is valuable in identifying areas where navigation, guidance or workflow can be made clearer.
We appreciate you taking the time to share your feedback.
It was OK
It was not terribly difficult, but would have liked to have seat selection as traveling with others who were buying their own tickets. The random assignations are not ideal.
June 9, 2026
Reply from Rail Europe
Hello Laurence,
Thank you for sharing your feedback.
We understand your disappointment regarding seat selection, particularly when travelling with others who purchased their tickets separately. Being able to choose specific seats or coordinate seating arrangements can be an important part of the travel experience.
As a distributor, we rely on the functionality made available by the rail operators. For your journey, the rail carrier did not provide a seat selection option through our booking system, and seats were therefore assigned automatically by their reservation system. Unfortunately, we are unable to override or modify these assignments once they have been made.
Your feedback regarding seat selection has been shared with the relevant team as we continue to advocate for more flexible seating options from the rail operators we work with.
Easy to navigate
Easy to navigate, lots of options for travel and clearly shows price comparisons.
June 9, 2026
Reply from Rail Europe
Hello Kristine,
Thank you for your feedback.
Great to hear you found the platform easy to navigate and that the travel options and price comparisons were clear and helpful for your booking.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.