First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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I would give you 5 stars
I would give you 5 stars, except that when I wanted to change my reservation, just to depart 2 hours earlier, I discovered that I could not change it, even with a fee.
June 14, 2026
Reply from Rail Europe
Hello James,
Thank you for your feedback.
We're pleased to hear that your experience was otherwise worthy of 5 stars, though we understand your disappointment when you found that your ticket could not be changed to an earlier departure.
We see you booked Deutsche Bahn (DB) train trip Frankfurt am Main - Amsterdam, which cannot be exchanged or canceled as per the fare conditions of the trip. Hence, you were unable to make any changes.
As an authorized ticket distributor for European rail operators, Rail Europe makes available the fares and conditions provided by the rail carriers in real time. The exchange and refund conditions for each ticket are set entirely by the rail operator, and unfortunately we are unable to modify or override those rules.
The fare conditions for each ticket are displayed during the booking process so travelers can review them before purchase. For future trips where plans may change, it may be worth considering fares that offer exchange or refund options, where available.
Hope this helps.
We appreciate you taking the time to share your experience and hope you have a happy journey.
Reply from Rail Europe
Hello Albert,
Thank you for your feedback.
We're delighted to hear that everything was clear and easy to use. Making the booking process straightforward and user-friendly is something we strive for, so it's wonderful to know your experience reflected that.
Thank you for choosing Rail Europe, and we wish you a fantastic journey.
The website was easy to use and prices…
The website was easy to use and prices were in USD which was super convenient.
June 14, 2026
Reply from Rail Europe
Hello Kyle,
Thank you for your feedback.
We're delighted to hear that you found our website easy to use and that being able to view prices in USD made the booking process more convenient. We know how helpful it is to see costs in a familiar currency when planning a trip, so it's great to know that added to your experience.
Thank you for choosing Rail Europe, and we hope you have a wonderful journey.
Very easy to use app workout very well
June 14, 2026
Reply from Rail Europe
Hello Kelly,
Thank you for your feedback.
We're so pleased to hear that you found the app easy to use and that it worked well for your travel planning needs. Making the booking experience simple and reliable is always our goal, and it's wonderful to know we delivered that for you.
Thank you for choosing Rail Europe, and we wish you a fantastic trip.
Always easy to use.
June 10, 2026
Reply from Rail Europe
Hello Paul,
Thank you for your feedback.
We're delighted to hear that you continue to find Rail Europe easy to use. Making the booking process simple and convenient is something we work hard to achieve, so it's wonderful to know it's been a consistent experience for you.
Thank you for choosing Rail Europe, and we wish you many more great journeys ahead.
Easy to access training times but a bit…
Easy to access training times but a bit confusing when I wanted 1st class seats.
June 14, 2026
Reply from Rail Europe
Hello Alison,
Thank you for your feedback.
We're pleased to hear that you found it easy to access train times. We also appreciate your comments about selecting First Class seats. Feedback like yours helps us better understand where the booking experience can be clearer and more intuitive for our customers.
In case your concern is related to " where to find the first class fare", note that our website selects lowest class of service by-default while booking. Customer need to change to higher class manually, and our below dedicated guide can help you know where you can find the list of available classes of service while booking:
Guide link:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
Hope this helps.
Thank you for choosing Rail Europe, and we hope you have a wonderful trip.
Reply from Rail Europe
Hello Jeffrey,
Thank you for your feedback.
We're pleased to hear that you found the booking process quick, easy, and efficient. Providing a smooth experience for travelers is always our goal, and it's great to know we helped make planning your journey straightforward.
Thank you for choosing Rail Europe, and we hope you have a fantastic trip.
Seats not together_traveling with youth
Traveling with youth and none of the tickets are together. Same coach but not even seated next to each other as requested
Updated review to response:
While I appreciate the reply and your offer that members are standing by to assist I will add that i immediately write an email to customer service representatives to request assistance and have yet to hear back. The FAQ indicated that we could change seats but that bus not an option without paying an upgrade. Very disappointed. I should have gone with trainline who shows sears when booking.
June 13, 2026
Reply from Rail Europe
Hello Michelle,
Thank you for sharing your feedback. We are sorry to hear that your group was not seated together and understand how important it is to travel alongside companions, particularly when travelling with younger passengers.
We would like to clarify that seat allocation is managed directly by the rail carrier’s reservation system. While seating preferences may be submitted during the booking process where available, adjacent seating cannot always be guaranteed, as final seat assignments depend on real-time availability at the time the reservation is confirmed.
In some cases, passengers may be placed in the same coach but not necessarily in adjacent seats, even when travelling on the same booking or in the same group. This is due to the way seats are allocated by the carrier’s system based on remaining availability.
We hope this helps clarify the situation. Should you require any assistance regarding your booking, our Support Team remains available to help.
Ease of purchase of tickets!
June 14, 2026
Reply from Rail Europe
Hello Mark,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy to book tickets on the app.
June 13, 2026
Reply from Rail Europe
Hello Richard,
Good to know that you found our app easy to use. Wishing you an incredible journey!!!
Information boards were routinely…
Information boards were routinely updated and train departure / arrival as scheduled.
June 12, 2026
Reply from Rail Europe
Hello Russell,
Thank you for your feedback. We are pleased to hear that the information boards were regularly updated and that your train departed and arrived as scheduled. We look forward to assisting you on your future journeys.
I wasn't able to make seat reservations…
I wasn't able to make seat reservations for segments where I did not require a ticket as I held a eurailpass.
The system didn't inform me and I had to go to other sites to complete my reservation for the other segments.
June 14, 2026
Reply from Rail Europe
Hello Robert,
Thank you for sharing your feedback. We are sorry to hear that you experienced difficulties making Eurail seat reservations for certain segments of your journey.
We would like to clarify that for the segments in question, seat reservations were not mandatory. As a result, our system displayed information indicating that a reservation was not required for travel on those services.
For some rail carriers, the option to purchase optional seat reservations on services where reservations are not mandatory is not made available to distributors such as Rail Europe. In these cases, while we can inform customers that a reservation is not required, we are unfortunately unable to offer a reservation option through our platform because the functionality has not been provided by the rail carrier's reservation system.
As a distributor, we rely on the booking and reservation capabilities made available by the rail operators themselves and are unable to offer services that have not been made accessible to us.
We understand this may have been disappointing, particularly when you wished to reserve seats in advance, and we hope this helps clarify why you needed to use an alternative channel for those reservations.
Should you require any assistance in the future, our Support Team remains available to help.
Easy to book tickets online for a group…
Easy to book tickets online for a group of four seniors. Much appreciated.
June 13, 2026
Reply from Rail Europe
Hello Belinda,
Thank you for your kind feedback. We are delighted to hear you found it easy to book tickets online for your group. We truly appreciate your support and look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Sandra,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Appreciated alert that train bookings…
Appreciated alert that train bookings now open as being in Australia, it's.challenging to get on top.of all the different dates for advance bookings!
June 14, 2026
Reply from Rail Europe
Hello Christine,
Thank you for your feedback. We are delighted to hear that the booking alert was helpful and made it easier to keep track of advance booking dates from Australia. We are pleased we could help simplify the planning process. We look forward to assisting you on your future journeys.
Very easy and friendly
June 13, 2026
Reply from Rail Europe
Hello Sheila,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
Not clear you are an intermediary
June 13, 2026
Reply from Rail Europe
Hello Justine,
Thank you for sharing your feedback. We are sorry to hear that you felt it was not clear that Rail Europe acts as an intermediary rather than a rail operator.
Rail Europe is an authorized distributor that provides access to tickets from multiple European rail and bus operators through a single booking platform. While we do not operate the services ourselves, this information is communicated on our website, including references to Rail Europe being an official agent for rail and bus operators.
We understand that customers may not always notice or interpret this information in the same way, and we appreciate you taking the time to share your perspective.
We hope this helps clarify the situation.
Finding schedule options was easy
Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations, I could not get my whole group together in the same car nor on the same coach of the bus. 😳
June 13, 2026
Reply from Rail Europe
Hello Chris,
Thank you for sharing your feedback. We are pleased to hear that you found it easy to search for schedules and that the ticket options were clearly presented.
We are sorry to hear about the difficulties you encountered when booking for a group of 11 travellers. Our online booking platform currently supports a maximum of 9 passengers per booking. For groups of 10 or more travellers, we have a dedicated Group Booking Team that can assist with these requests and help identify the most suitable options available.
https://help.raileurope.com/article/43688-rail-group-easy
As your group exceeded the maximum number of passengers permitted in a single online booking, separate reservations were required. Unfortunately, when bookings are made separately, we are unable to guarantee that all passengers will be seated together, as seat assignments are generated independently by the carrier's reservation system for each booking.
We understand how important it is for larger groups to travel together and recognize that being assigned to different coaches was disappointing.
We hope this helps clarify the situation and should you require any assistance in the future, our Support Team remains available to help.
Reply from Rail Europe
Hello Amit,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Much better UI than the competiting…
Much better UI than the competiting sites (where you have to unselect options like metro and bus).
June 13, 2026
Reply from Rail Europe
Hello,
Thank you for your feedback. We are delighted to hear you found our interface easy to use and more intuitive for planning your journey. We appreciate your kind words and look forward to assisting you on your future journeys.
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