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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its beautiful design, excellent craftsmanship, and the high-quality fabrics used, often noting how well-made and stunning the coats are. Many reviewers appreciate the accurate sizing advice and the perfect fit, especially for tall editions, making them feel confident and stylish. The delivery service is frequently described as incredibly fast and smooth, with orders arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, noting the team's helpfulness, patience, and understanding in assisting with orders, exchanges, and any issues that arise. However, some customers also noted issues with sizing, finding that some coats did not fit their body type as expected, or that the sizing information was not always accurate for their needs. A few other people also felt that the customer service was not always responsive or helpful, particularly when dealing with manufacturing errors, incorrect items, or return processes, leading to frustration and unexpected fees.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its beautiful design, high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful material,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick... See more

Order

Customers had positive experiences with order, praising the ease of placing orders, even internationally, and... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my Rainsisters' coat! Every time I wear it, I am approached by complete strangers telling me it's beautiful! I would also like to emphasize that this is a TRUE tall edition. I have come a... See more

Company replied

Rated 5 out of 5 stars

What's not to love about Rain Sisters.. Finally raincoats that turn heads for their femininity rather than making me look like I am in a military parade. I adore their coats (I have quite the collect... See more

Company replied

Rated 5 out of 5 stars

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great... See more

Company replied

Rated 5 out of 5 stars

Ordered a coat for my wife for Christmas. Unfortunately it was a little bit too small, so I contacted the seller via email and got the return label. When I made a few mistakes and significantly com... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Lovely, but tight on a muscular body

Well. First of all, the shipping (Germany) was super fast. The coat is lovely.
I ordered L Petit, 1,65m. 75kg

I do not have a waist but the coat does a great job pretending. Standing still in front of the mirror, it fit perfectly. Since I work out a lot, it was pretty tight around the chest, back and arms when moving though. Driving with it would have been uncomfortable. I know, the coat is not meant to work out in, but I don‘t want to spend 300€ for a coat I do not feel comfortable in. I asked the Sisters for advice, but no answer. That was quite a bummer. I decided to return the L and order an XL since I really love the design. The XL is a little too roomy and doesn‘t look quite as good on the upper body. But I decided to keep it. Its a coat, no dress. Had to shorten the belt, since the XL belt didn‘t have enough holes.
My waist doesn‘t seem to be XL

Fazit: since many girls work out nowadays, it would be nice, if muscular upper bodies and arms might be considered in designing. If you are unsure, consider the next size. Design is lovely. I felt pretty wearing it the first time. Felt the urge to wear makeup and do my hair. Everything else would have felt like an insult to the coat..
Some advice on the correct size would have been great, too.

October 18, 2025
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Reply from RainSisters

Thank you so much for sharing your experience and feedback! We're sorry to hear you didn't hear back from us. Please make sure to always email support@rainsisters.com for any questions and concerns. If you used any other email, it's possible it got lost in Spam or Junk mail.

Rated 5 out of 5 stars

Absolutely the most beautiful coat I…

Absolutely the most beautiful coat I have ever purchased! Love it so much I brought another and the bow handbag!

October 19, 2025
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Reply from RainSisters

Thank you so much for sharing your feedback! We're so happy to hear that you're pleased with our product quality.

Rated 5 out of 5 stars

Coat was as it was described

Coat was as it was described, good qualityand fast shipping

October 19, 2025
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Reply from RainSisters

Thank you for your feedback! We're so happy to hear that you're pleased with your RainSisters coat.

Rated 5 out of 5 stars

First of Many!

My first jacket exceeded all expectations! I love it and am already planning my next purchase. What a special way to treat myself!

October 19, 2025
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Reply from RainSisters

Thank you for your feedback! We're so happy to hear that you're pleased with your RainSisters coat.

Rated 5 out of 5 stars

Quality and Beaturiful

The Rain Sisters coats are beautiful, well constructed and are always attention getting no matter where I go.

October 18, 2025
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Reply from RainSisters

Thank you for your feedback! We're so happy to hear that you're pleased with your RainSisters coat and our services.

Rated 5 out of 5 stars

Bullseye!!!

Bullseye!!!
I happened to see the coat on Etsy and knew immediately it would be a great gift for my wife. Before ordering, I had many questions about the size and fit, as I'm not very knowledgeable about these things, but Daniela answered them promptly and provided helpful advice.
The coat arrived within a few days after ordering, so I was able to give it to my wife in time.
She was thrilled!!! ...with the design, the quality of the product, and I was delighted with the service and the fast delivery. The whole shopping experience was a real pleasure, and the coat is worth every penny. Wolfgang

October 31, 2025
Unprompted review
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Reply from RainSisters

Thank you, Wolfgang, for sharing your experience and kind feedback! We're so happy to hear that you're pleased with your RainSisters coat and our services.

Rated 5 out of 5 stars

Very happy!!

I absolutely adore this company! Not only are their products beautiful, but their customer services is next level excellent.

I ordered the Misty Rose in S and two little girls coats for my daughters. They were tracked and all arrived very quickly. The S looked beautiful but I couldn't easily fit other layers underneath, so I sized up to an M. Returning the S was easy and the postage was covered by Rain Sisters. I had a few questions along the way and I always received prompt and detailed responses. Will definitely recommend to my friends and buy again!

October 23, 2025
Unprompted review
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Reply from RainSisters

Thank you, Jane, for sharing your experience and kind feedback! We're so happy to hear that you're pleased with your RainSisters coat and our services.

Rated 5 out of 5 stars

Totally impressed

Great quality, beautiful coat. It looks exactly like on the pictures and size chart is extremely helpful.
A very rewarding step towards slow fashion. Highly recommended.

October 1, 2025
Unprompted review
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Reply from RainSisters

Thank you, Nora, for your feedback! We're so happy to hear that you're pleased with your RainSisters coat and our services.

Rated 1 out of 5 stars

Got delivered a broken jacket

I ordered this jacket during the summer sale full of excitement. I was very happy with it until I saw a thread hanging out of the sleeves after only having worn it a few times. I found a big hole in the lining of the sleeves that was clearly caused by a manufacturing error and not by wear and tear. I contacted customer service for this and they also recognized that it was a manufacturing error and that it was delivered with the hole already in it. Although they clearly stated it was an error on their part, they only offered me a refund of €50. So only 1/7 of the original price, even though I got delivered a broken jacket. I'm very disappointed by the customer service. With the price you pay for a jacket, you expect a certain quality and care and that just isn't there. To everyone buying this jacket: be sure to check all of it for defaults immediately after it gets delivered.

October 25, 2025
Unprompted review
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Reply from RainSisters

We are truly sorry to hear about your experience. It is never pleasant to receive something that does not meet expectations, and we completely understand how disappointing that must feel, especially when you were excited about your new coat. Please know that we care deeply about every customer and every piece we make, and we are committed to making this right.

Our customer care team has already reached out to you via email with a proposed resolution, and we would really love the chance to bring this to a happy conclusion. Could you please check your inbox (and spam folder) for our message as we have not heard back, or contact us directly at support@rainsisters.com?

Your feedback truly matters to us as it helps us improve both our craftsmanship and our service. We hope to hear from you soon so we can resolve this issue as soon as possible.

Rated 5 out of 5 stars

I love my Misty Rose raincoat

I love my Misty Rose raincoat, it's beautiful, classy, vibrant and so well made.
But what promted me to write this review is their outstanding customer service! I wanted to exchange my first coat for a larger size (the first one fit, but a little bigger would fit nicer) and despite an error on my part, they were so nice about it and went beyond normal service. So yes, I love the coat but also the company.

October 17, 2025
Unprompted review
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Reply from RainSisters

Thank you so much for sharing your feedback! We're so happy to hear that you're pleased with your RainSisters coat, as well as our services.

Rated 4 out of 5 stars

Beautiful and elegant but size up

The coat is beautiful and I get compliments whenever I wear it! But it's a good thing I bought it with the intention of wearing it as a professional or dress coat because it won't fit many layers underneath. I'm 5 ft 9 inches tall, 36 inch bust, 30 inch waist, and I bought the Medium Tall. The fit is perfect but without much wiggle room, hence why it's perfect as a dress coat. The sleeves are just long enough (I wouldn't mind another inch on the sleeve length), and I would love for the biceps and elbow width to be a little larger -- I think then I would be able to fit more layers underneath. (Edited to add: also for the tall sizes the shoulders/back should be an inch or two broader without adjusting the bust. Even without another layer, the shoulder points are just barely in the right place, which is also what’s contributing to the constricted movement.)

But the length overall is perfect, and the hood is perfect. It's also amazingly waterproof -- I rode my scooter to work in the rain and wore calf-high boots and only my face and hands got wet. I also wore it over my nice dress to a wedding and got so many compliments just on the coat!

March 20, 2025
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Reply from RainSisters

Thank you so much for sharing your feedback and experience! We're so happy to hear that you're pleased with your RainSisters coat.

Rated 5 out of 5 stars

Great jacket that looks stylish for the…

Great jacket that looks stylish for the rainy days! Even got some compliments about it! Very kind team, thank you Rainsisters!!

October 10, 2025
Unprompted review
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Reply from RainSisters

Thank you so much for sharing your feedback! We're so happy to hear that you're pleased with your RainSisters jacket and our customer services.

Rated 5 out of 5 stars

Most Beautiful Raincoat EVER! Plus size too!!

This is the most beautiful raincoat I have ever seen! I cannot believe it's mine. I was nervous with the cost of it and coming from out of the US but it was worth the cost x10! So so gorgeous. Fits me perfectly, which is saying a lot as a plus size woman, it's hard to get a great fit. Their size charts are spot on. I will be wearing this coat everywhere and for years to come. It's absolutely stunning!

October 18, 2025
Unprompted review
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat and our services.

Rated 5 out of 5 stars

Inspiration and gratitude.

Heartfelt thanks for the warm service and the fabulously beautiful coats! They’re truly inspiring.
This afternoon, I couldn’t help but share with my colleagues the wonderful experience with your amazing team — and, of course, the exquisite quality and charm of your coats, which look absolutely stunning. So happy to remain your loyal customer.
You truly inspire women by creating and presenting such beautiful pieces.

October 10, 2025
Unprompted review
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat and our services.

Rated 5 out of 5 stars

Stunning coat

Stunning coat
Not been out in it once without a stranger stopping and complimenting me on it
Only tip is probably go up in size are a little snug now I want to layer and wish had gone bigger

October 12, 2025
Unprompted review
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

Perfect fit

Perfect fit, lovely color combination, quick delivery.

September 18, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

Great quality and colour!

Great quality and colour!
Ask for advice on the size as I made a mistake.
The delivery was fast and well packed.

I might buy another one later.

September 18, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat and our services.

Rated 5 out of 5 stars

I love my coat its beautiful

I love my coat its beautiful, great quality and elegant. I can't wait to wear it for the rainy season this year.

September 18, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

Super satisfied

The coat is amazing, the quality outstanding, the communication great :)

September 18, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat and our services.

Rated 5 out of 5 stars

very good follow up on the order

very good follow up on the order

also the product was actually much better quality than we expected , so very happy customer here

September 17, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat.

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