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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its beautiful design, excellent craftsmanship, and the high-quality fabrics used, often noting how well-made and stunning the coats are. Many reviewers appreciate the accurate sizing advice and the perfect fit, especially for tall editions, making them feel confident and stylish. The delivery service is frequently described as incredibly fast and smooth, with orders arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, noting the team's helpfulness, patience, and understanding in assisting with orders, exchanges, and any issues that arise. However, some customers also noted issues with sizing, finding that some coats did not fit their body type as expected, or that the sizing information was not always accurate for their needs. A few other people also felt that the customer service was not always responsive or helpful, particularly when dealing with manufacturing errors, incorrect items, or return processes, leading to frustration and unexpected fees.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its beautiful design, high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful material,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick... See more

Order

Customers had positive experiences with order, praising the ease of placing orders, even internationally, and... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my Rainsisters' coat! Every time I wear it, I am approached by complete strangers telling me it's beautiful! I would also like to emphasize that this is a TRUE tall edition. I have come a... See more

Company replied

Rated 5 out of 5 stars

What's not to love about Rain Sisters.. Finally raincoats that turn heads for their femininity rather than making me look like I am in a military parade. I adore their coats (I have quite the collect... See more

Company replied

Rated 5 out of 5 stars

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great... See more

Company replied

Rated 5 out of 5 stars

Ordered a coat for my wife for Christmas. Unfortunately it was a little bit too small, so I contacted the seller via email and got the return label. When I made a few mistakes and significantly com... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Elegant product, reliable services

Didn't need much support because everything went well : delivery within 6 working days (in France), the coat has great fabrics and style.
Overall, I think Rainsisters is really reliable.

September 30, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat and our services.

Rated 5 out of 5 stars

When is good, is good

2nd purchase, as awesome as the 1er one
Quality price is there, design unique

September 18, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat.

Rated 3 out of 5 stars

There was a hole in the pocket

There was a hole in the pocket, otherwise it was fine, deliveri was fast

September 18, 2025
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Reply from RainSisters

Sorry to hear that, please email this to support@rainsisters.com, so our team can assist with a replacement.

Rated 4 out of 5 stars

I love the coat.

I love the coat.
Great quality of fabric. Keeps me dry during rainy days.
I also love the pattern and the model, highlighting the waist absolutely flatters my figure.
I would have preferred closing the coat with a zipper - might go faster to close it in busy times.

September 17, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

The Rainsisters coats are amazing

The Rainsisters coats are amazing. The quality and craftsmanship are terrific.

September 17, 2025
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Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear that you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

Worth every penny, best piece in my wardrobe

I'd been dreaming of a RainSisters coat for ages; and I was lucky enough to receive one for my birthday.
Unfortunately my husband had been a little too optimistic on the size and I needed to exchange it: on a Sunday, I wrote them a message and got a reply within an hour; very gently advising me on what to do for a smooth exchange.

I'd read a lot of good things about their customer service, and it's 100% real: I sent the coat back and received the new one within a few days, how fast!!!

I wore it today for the first time and ladies, what you read about these coats is true: I literally got stopped by strangers and shop staff, who wanted to tell me my coat was amazing.
I even came across a lady on the street, who was smiling at me from a big distance, only to realize she was wearing a RainSisters coat as well and we sort of recognized each other as proud members of the gang...

My coat feels lovely, looks dashing as hell; I can tell the materials and finishing touches are qualitative.
I can't wait for a rainy day :)

Honestly, this coat is worth every penny.

Thank you for these beauties!!

September 20, 2025
Unprompted review
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Reply from RainSisters

Thank you so much for your kind and detailed feedback! We're so happy to hear that you're pleased with your new RainSisters coat, as well as our services.

Rated 4 out of 5 stars

The coat is just gorgeous but shameful delivery

The coat definitely deserves 5 stars. The reason for the four stars is not the brand, but the courier service they hired to deliver the order in Germany. It was Nova Post. My goodness, they are the worst courier service I have ever dealt with in this country! On the first day of delivery, they came to my office around 7 pm and, as nobody was there, they said that my address was incomplete. On the second day, I received an email and a text at 8 pm saying that the driver would be at my office in 15 minutes. At 8 pm, please! I don't know if the driver intended to deliver a letter of admission from Hogwarts, but no one came. On the third day, when I arrived at the office, the parcel was already in the courtyard, probably thrown over the gate. Rainsisters, I know you read the reviews here, so my advice is not to collaborate with this courier anymore, especially in Germany. It's frustrating and it ruins your reputation. Overall, I love my coat and would like to buy another one, but I'm afraid to use this awful courier again.

September 25, 2025
Unprompted review
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Reply from RainSisters

Thank you for sharing your feedback with us, we have forwarded this to the responsible teams and will investigate closer!

Rated 5 out of 5 stars

Received my coat today 😍 it’s amazing 🤩…

Received my coat today 😍 it’s amazing 🤩 it is quite warm actually, I thought they are light coats, but they are warm, for the London’s autumn will fit perfectly. I ordered size XL and it is a little bit big but I will not gona change size, I think I’m fine 🙂 thank you 🤩

September 11, 2025
Unprompted review
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Reply from RainSisters

Thank you so much, Julija, for sharing your feedback with us! We're so happy to hear that you're pleased with the quality of our coat.

Rated 5 out of 5 stars

Love my new coat! Great experience!

I ordered a beautiful coat and it arrived incredibly fast, but when I put it on it didn't fill me with joy like I was expecting, so I knew immediately that I made the wrong choice on which coat to get (I wanted so many!) I swapped out that coat for another one (wild strawberry), and that one arrived just as fast and was absolutely perfect! I love it, and I can't wait to wear it more often! The exchange process was easy, and I'm very happy!

August 19, 2025
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Reply from RainSisters

Thank you so much, Rebecca, for sharing your experience and feedback! We're so happy to hear that you're pleased with the quality of our coat and our services.

Rated 5 out of 5 stars

Your coat is simply wonderful

Your coat is simply wonderful! We tested it intensively in the rain and cold in Iceland. It is perfect for rainy and cold weather. People always comment on your coat, and we've helped you gain fans and customers in Iceland.

August 20, 2025
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Reply from RainSisters

Thank you so much, Peter! We're so happy to hear that you're pleased with the quality of our coat.

Rated 5 out of 5 stars

Good sizing table, even for 3XL

I’m a very curvy woman, with big arms. And I was very skeptical about the sizing: I was easily answered in the chat (thank you) and dared to order the ‘Majestic Yellow in size 3XL tall (with imperfections)' and am very happy! It looks great on me!

August 19, 2025
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Reply from RainSisters

Thank you so much for your feedback, Kimberly! We're happy to hear that you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

Joy in the rain

I have always loved rain, but my RainSisters raincoat brings me even more joy!

September 7, 2025
Unprompted review
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Reply from RainSisters

Thank you for your feedback! We're happy to hear that you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

Gracefull coats

I love all the rainsister jackets/coats they make me feel so feminine.

August 18, 2025
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Reply from RainSisters

Thank you for your feedback, Brigitte! We're happy to hear that you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

Customer service superior....I had a…

Customer service superior....I had a major problem due to my mistake had no packaging, due to bereavement had my coat far past the return policy , did not no if they could do anything ...Ordered wrong size couldn't work out even to return did not have a printer .. they did everything for me even sent posted my return labels and got carriage to pick up ,Who in UK would do that they are brilliant will not shop anywhere elseThankyou Rain Sisters you are amazing my coat arrived today gorgeous fit xx

September 5, 2025
Unprompted review
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Reply from RainSisters

Thank you for your feedback, Karen, and for sharing your experience! We're happy to hear that you're pleased with our customer service, as well as your new RainSisters coat.

Rated 5 out of 5 stars

Everything was carried out perfectly.

Everything was carried out transparently.
Even when I missed giving my full address, I had been contacted immediately and the problem had been solved soon.
Raincoat fits perfectly and is great quality... Description on the website is correct.
I'm envied for that coat.

August 19, 2025
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Reply from RainSisters

Thank you for your feedback, Angje! We're happy to hear that you're pleased with your new RainSisters coat and our services.

Rated 5 out of 5 stars

My coat is absolutely stunning and so…

My coat is absolutely stunning and so comfortable. I feel so beautiful in it and can tell that it is made to last and it defends very well against the rain! This will be my autumn and spring coat for years to come. The team was also excellent and absolutely amazing when dealing with a refund issue.

June 13, 2025
Unprompted review
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Reply from RainSisters

Thank you so much for your feedback! We're happy to hear that you're pleased with your new RainSisters coat and our services.

Rated 5 out of 5 stars

Jacket #3

I am extremely happy with my jacket.
I already have 2 others and I get so many compliments when I wear them. Comfortable and elegant. A jacket that will last many years.

May 28, 2025
Unprompted review
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Reply from RainSisters

Thank you for sharing your feedback! We're so happy to hear that you're pleased with your new RainSisters jacket.

Rated 5 out of 5 stars

Company was great at advising coat size…

Company was great at advising coat size then exchanging to match when mine was too small.

July 18, 2025
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Reply from RainSisters

Thank you for your kind feedback! We're so glad to hear that you're satisfied with our services and your new RainSisters coat.

Rated 5 out of 5 stars

Beautiful and elegant jacket

Arrived fairly quickly. Quality is fantastic, very flattering fit. Overall looks and feels very elegant

July 21, 2025
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Reply from RainSisters

Thank you for your feedback! We're so glad to hear you're satisfied with your new RainSisters coat.

Rated 5 out of 5 stars

Best online ordering experience ever

I ordered the wrong size and the Rain Sisters were so helpful. The exchange was super easy. Use your body measurements like the sisters say. You won’t be disappointed. Absolutely beautiful in every way and I’m looking forward to buying other styles and colors!

July 21, 2025
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Reply from RainSisters

Thank you for your lovely feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

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