I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially si... See more
Company replied
The customer service rep Dylanni H, did a great job in explaining the terms of the new HYSA account with Raison. She also followed up with a detailed email outlining all details that I asked her about... See more
Company replied
I was simply looking to transfer funds from one bank, to another with a higher rate. Given the amount, wanted a second set of eyes to make sure I was doing things correctly. Kylie provided me the reas... See more
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.5
Excellent
1K reviews
Asks customers to review
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Dylanni did a great job answering my…
Dylanni did a great job answering my questions and getting back online.
July 23, 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear that Dylanni was able to answer your questions and assist you effectively. Thank you for your kind words!
Knowledgeable and patient Service Representative
I was having trouble navigating the website, looking for information I thought I had previously entered. The Service Rep (Nathan) guided me through the website, answering all my questions along the way. I was able to complete my business confidently.
July 23, 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear that our team was able to provide such helpful assistance with navigating our website. We appreciate you sharing your positive experience and are glad we could help you confidently complete your tasks.
The woman that helped me was so patient…
The woman that helped me was so patient and had a very kind voice. Appreciate the human factor involved with an online bank.
July 16, 2026
Unprompted review
Reply from Raisin U.S.
We're so pleased to hear that our team member provided such patient and kind assistance. We truly value the human connection in our service and appreciate you sharing your positive experience!
Very professional and gave me clear…
Very professional and gave me clear answer to my question. Appreciate the experience.
July 22, 2026
Unprompted review
Reply from Raisin U.S.
We're so glad we could provide clear answers and a professional experience for you. We appreciate your kind words!
Dylanni is professional and kind.
Dylanny is professional, helpful, patient and kind.
July 22, 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear such wonderful feedback about Dylanni. We truly appreciate you sharing your positive experience with us.
I just had an excellent customer…
I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed me how to handle similar issues on my own in the future. I truly appreciate her knowledge, kindness, and outstanding support. Thank you, Dylanni, for making the experience so easy! Kudos to her and the rest of your customer support staff. I have always received great support which makes it one of the reasons for not switching to other banks. Ok
July 22, 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear about your excellent experience with Dylanni. It's wonderful to know that our support staff provided such patient, professional, and helpful assistance, guiding you through the app and addressing your concerns thoroughly. We truly value your kind words and appreciate you acknowledging our commitment to great support. Thank you for your positive feedback!
Bank to bank transfer process
I was simply looking to transfer funds from one bank, to another with a higher rate. Given the amount, wanted a second set of eyes to make sure I was doing things correctly. Kylie provided me the reassurance I did so that next time, I could do myself. Thank you, Kylie!
July 22, 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that Kylie provided such helpful reassurance for your fund transfer. We always aim to empower our customers with confidence in their financial decisions. Thank you for sharing your positive experience!
Good simple instructions
Good simple instructions , representative had an accent but was clearly understood and was very pleasant and polite
July 22, 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear our instructions were clear and our representative provided excellent, polite service. We appreciate your kind words!
Eathan was great
Eathan was great. He took extra time to work with me and guide me in the process of transferring funds to another bank.
I love Raisin and highly recommend this company.
Happy customer,
Jody Helgerson
July 21, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for your fantastic 5-star review! We are so happy to hear about your positive experience and that Ethan was able to assist you effectively with your fund transfer. It's wonderful to know that you love our service and highly recommend us.
Withdrawal from a Raisin Account
First time user for a withdrawal and had some questions about the process. Directions were spot on and all questions I had were addressed. Great support!
July 21, 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear our support team could assist you with your first withdrawal. We appreciate your kind words and are glad we could make the process smooth!
Tylan was very helpful and friendly.
July 16, 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that Tylan was helpful and friendly. We appreciate your kind words!
First experience was great!
Easy to connect to a live person and easy to get answers to my questions.
July 21, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that connecting with us and getting your questions answered was easy for you. We appreciate your positive feedback!
Awesome team
I recently experienced identity theft and possible compromise of my account. The team at Raisin has been outstanding in their willingness to help sort everything out. Their two top priorities were to safeguard my account and to make the process as easy and painless as possible. The team excelled in every way possible to achieve those goals. My sincere thanks to all members of the customer support team. They were attentive, always courteous, and guided me through every step of the process with understanding and compassion.
Thank you, Team. You are awesome
July 21, 2026
Unprompted review
Reply from Raisin U.S.
We are truly grateful for your kind words and appreciate you taking the time to share your experience. We understand that dealing with identity theft can be incredibly stressful, and we are relieved to hear that our team was able to provide you with the support and assistance you needed during such a challenging time. Ensuring the security of your account and making the process as smooth as possible are always our top priorities. Your feedback is invaluable, and we are proud to know that our customer support team's dedication to attentiveness, courtesy, and compassionate guidance made a positive impact. Thank you for recognizing their efforts; we are committed to maintaining these high standards for all our customers.
Very Professional company
Very Professional company. The staff was always friendly and answered all my questioned accurately. I was happy with the service I received and Kim was very solid on the customer service side. Thanks and I would recommend.
July 21, 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear that our team and Kim were professional and friendly, and that all your questions were answered accurately. We truly appreciate your kind words about the service you received and our team member's excellent customer service. We are grateful for your recommendation.
Ms Ramirez was very,very patient and…
Ms Ramirez was very,very patient and understanding with me and worked with me to help me reset my password and made sure I was able to login!
I tried to do it on my own and couldn’t!
Wendy Ramerez has shown great customer service that is difficult to find these days..thank you Wendy!
July 20, 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear that Wendy provided you with such patient and understanding assistance in resetting your password and ensuring you could log in successfully. We truly appreciate you recognizing their excellent customer service; it means a lot to us. Thank you for sharing your positive feedback!
Fast
Fast. Customer service I called the 800 number and someone answered right away. No holding forever!
July 20, 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear you had a positive experience with our customer service team and appreciated the quick response! Thank you for your kind words.
Dylanni was courteous
Dylanni was courteous, patient and very helpful in helping me navigate the App to answer my question. It was a pleasure having her assisting me. Wel done.
July 20, 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear about your positive experience! It's wonderful to know that Dylanni was courteous, patient, and very helpful in assisting you. Thank you for your kind words.
Had trouble logging in…
The first time I called they were able to figure out why I wasn’t able to log into my account. Within an hour they told me what to do and I was able to log back into my account!
July 20, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear we could quickly resolve your login issue! We appreciate you sharing your positive experience with our support team. We are always here to help.
"Josh" made it easy and understandable
"Josh" walked me, step by step, through the process of transferring funds. His information was concise, detailed, and offered with both compassion for my situation and a high degree of professionalism. I think he's a fine example of customer service and a true ambassador of the Raisin brand.
July 20, 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear about your positive experience with our Josh! It's wonderful to know that you received clear, detailed information and felt supported throughout the process. We truly appreciate you sharing your feedback.
Scammed out of 760.00
I took advantage of the fresh start offer.It gave them 100k. They deposited 10.00 into high yield savings what's the rate of 4.10% and took the rest of my money and put it in a cash account I didn't sign up for. Scamming out of $760.00 in interest.
July 2, 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you sharing your experience with the FRESHSTART offer. We understand your frustration regarding the account setup and the interest concerns. Upon further review, we can confirm that a member of our leadership team has addressed and resolved your concerns.
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