Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Raisin support staff has always been excellent, and today’s experience with Eric was no exception. He was able to answer all of my questions and address all of my concerns. His pa... See more
Company replied
Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleas... See more
Company replied
Service has been great. Dylanni was very helpful in helping me close my account right away. Raisin has been a great resource. Highly recommend for shopping high yield savings accounts.
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The Raisin associate was a great help!
The Raisin associate I spoke with did a very good job. She was kind, patient, and persistent in researching my question. I don't like to call and be a bother but she was very helpful and tracked down the perceived problem. A problem that is Raisin's fault for changing the format of your website every few months. Very confusing.
September 8, 2026
Unprompted review
Friendly and helpful customer service
Friendly and helpful customer service. I enjoyed speaking with Astou.
September 9, 2026
Unprompted review
Setting up the account was easy
Setting up the account was easy. The link said I would get $1,000 for setting my first account but it is not there, so not sure about that part. Maybe it posts later. I will update if it posts or not.
September 3, 2026
Unprompted review
Quick and easy resolution to add…
Quick and easy resolution to add beneficiaries
September 1, 2026
Unprompted review
I had several Questions
I had several Questions. Your personal was very helpful.
Thank You!
Phil Metzinger
September 2, 2026
Unprompted review
It's easy and clear to understand
It's easy and clear to understand. Transactions are quick and they have lots of choices to move your money into with higher interest than most banks.
September 9, 2026
Unprompted review
Great service started with wait time…
Great service started with wait time close to 0.I’m not to up on my computer skills and the young mam took my lack of computer knowledge and got me where I needed to be.than. Thank you for your service.
September 8, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick response and prompt solution to…
Quick response and prompt solution to my problem.
September 3, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the 5-star review! We're glad to hear that our team was able to provide a quick response and resolve your issue promptly. We appreciate your feedback and look forward to assisting you again!
Great customer service.
This company provides fast response to E-mails and correctly answers the questions asked.
September 4, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the wonderful 5-star review! We are glad to hear that our email support team was fast and accurate in answering your questions. We appreciate your feedback and look forward to continuing to assist you!
Great staff and response
Great staff and response, always helpful and makes sure transactions or requests are complete. Notification of updates are superb. Thank you!
September 8, 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the fantastic 5-star review! We are delighted to hear that you have had such positive experiences with our staff and that our communication and transaction updates have met your expectations. We truly appreciate your support and look forward to continuing to serve you!
During the call
During the call, customer service was courteous and professional from hello to goodbye. The service representative promptly fulfilled my request. Outstanding support!!
August 31, 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the fantastic 5-star review! We are thrilled to hear that our customer service representative provided you with courteous, professional, and prompt support throughout your call. We truly appreciate your feedback and look forward to assisting you again in the future!
good service
September 8, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the positive review! We truly appreciate your feedback and are glad to hear you had a great experience with our service.
My questions were answered quickly
My questions were answered quickly, accurately and without any confusion. I greatly appreciate the support so I can effectively keep my money working for me.
September 8, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the fantastic 5-star review! We are delighted to hear that your questions were answered quickly and accurately. Helping you effectively keep your money working for you is always our goal, and we appreciate your business!
Great customer service
Great customer service. Explained clearly what I didn’t understand
September 8, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your feedback! We are delighted to hear that our customer service team was able to assist you and explain everything clearly. We appreciate your business and look forward to continuing to provide you with great support!
Only reason I gave it 4 stars was due…
Only reason I gave it 4 stars was due to the lengthy wait time. Other than that the customer service rep was good.
September 8, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback! We are glad to hear that you had a good experience with our customer service representative. We sincerely apologize for the lengthy wait time you experienced. We know your time is valuable, and we are working to improve our queue times so we can assist you much faster in the future.
We appreciate your patience and look forward to providing you with a seamless 5-star experience next time!
EASY PROFESSIONAL CALL.
EASY CALL. VERY PROFESSIONAL.
I DIDN'T BRING UP MY ONLY ISSUE, WHICH IS THAT THE NEW WEBSITE IS A BIT CUMBERSOME TO WORK WITH.
September 8, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback! We are thrilled to hear that your phone call was smooth and professional.
We also appreciate your honest note regarding the new website layout. We are continuously working to improve user experience, and feedback like yours helps us pinpoint where we can make things simpler and more intuitive.
If you ever run into specific difficulties navigating the site or have further suggestions, please feel free to reach out. Our team is always happy to assist!
Support was super easy to talk with and…
Support was super easy to talk with and they assisted me in the spot I couldnt do alone. Got everything back and figured out and working perfectly.
September 4, 2026
Unprompted review
Reply from Raisin U.S.
We're so pleased to hear that our support team was able to assist you in getting everything resolved and working perfectly. We appreciate you sharing your positive experience!
Great job….helped me easily and quickly…
Great job….helped me easily and quickly get done what I wanted. Thank you!
September 4, 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear that we could help you achieve your goals easily and quickly. Thank you for your wonderful feedback!
Top Notch
Associate was helpful,friendly and importantly, efficient.
September 4, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for your wonderful feedback!
Dylanni was excellent
Dylanni was excellent! She provided me with superior customer service in resolving my log in problem! She was professional, very cordial, had the technical expertise to get me back into my Raison accounts!
September 3, 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear about your excellent experience with Dylanni! It's wonderful to know that your login problem was resolved with such professionalism and expertise. Thank you for sharing your positive feedback.
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