Although my jumper took a bit longer to arrive I received a lovely letter from the manager and was kept aware of proceedings. When my stripey jumper arrived I was really pleased with it and it was wel... See more
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Thought for ages before taking the plunge, but it was well worth the effort. Didn't need another jumper, but this one deserves its spot in the drawer. Nice product, good fit, nice colours and the del... See more
The multi-coloured jumper arrived very quickly .Well made and a good fit.
Really happy with my RAKER Curtis knit. Arrived quickly and it's really comfy to wear. The fit is good and the customer service was great in letting me know it had been dispatched. A perfect layer t... See more
4.7
Excellent
50 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Xmas present
Was bought as a present. They loved the look of the jumper, the fit and comfort. Delivered quickly as well.
December 18, 2024
Fantastic customer service
Responsive and individualised communication re an out of stock item. Good introductory offer. Gorgeous jumper!
December 20, 2024
Ordered for Xmas: speedy delivery
Ordered for Xmas, prompt arrival , he loved the jumper and loves the ethos of the company.
December 12, 2024
When I ordered the wrong item you were…
When I ordered the wrong item you were quick to make my refund. I was then able to make the correct order which was for my son's Christmas. The order which came is lovely and my son will love this item especially because it is made from sustainable products
December 3, 2024
Great products, great customer service.
November 27, 2024
Two cracking jumpers in a week.
Two cracking jumpers in a week.
Speedy delivery, good fit, super comfy and most importantly, stripey.
Thanks.
December 1, 2024
Really happy with my RAKER Curtis knit
Really happy with my RAKER Curtis knit. Arrived quickly and it's really comfy to wear. The fit is good and the customer service was great in letting me know it had been dispatched. A perfect layer to put under a hoodie or jacket when its cold, but also nice to lounge about in.
Will definitely buy again.
January 11, 2024
Unprompted review
Poor All Round
Ordered the red & blue stripped jumper from them as it looked really good.
Item arrived and on opening found they sent the yellow and black jumper, not great, I mean it’s not rocket science is it.
Anyway send it back & received the correct jumper. I have to say I’m hugely disappointed, they build it up as such a quality product, reflected in the high price. It’s pretty thin and the neck is like a scoop neck, not something I’d expect on a jumper like this, also the hem of the jumper just hangs loose, no elasticity in it so it looks cheap & out of shape. Won’t be buying from them again, I’ll stick to others.
February 1, 2024
Unprompted review
Reply from RAKER
Dear Simon,
Thank you for sharing your feedback. At the time, we sincerely apologised for the mix-up with your order and promptly sent the correct jumper along with a discount code as a gesture of goodwill.
While your review mentioned that you wouldn’t purchase from us again, we noticed that you chose to give us another chance with a subsequent purchase. We greatly appreciated your trust and the opportunity to serve you again. We’re sorry the jumper didn’t meet your expectations back then, but your feedback helped us improve, and we’re grateful for your honesty.
If there’s ever anything we can do in the future, please don’t hesitate to let us know.
Kind regards
RAKER
An absolute pleasure to deal with
I bought the Jones Stripe Boucle knit. Easy to order, quick to arrive; and, joy-of-joys, it's made in England.
[ORDER #RS1291]
January 25, 2024
Unprompted review
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